CONTACTS 
0201 - Kwan Henmi Arch & Planng           415 626 6766
020101 - Mr. Denis Henmi; Principal
0202 - Kwan Henmi                           415 777 4770 fax 5102
020201 - Mr. William N. Long, AIA; Architect

SUBJECTS
Marketing, Business Development
Welch CM Services, Proposals
100% Interior Package, 990317
Project Management

0606 -    ..
0607 - Summary/Objective
0608 -
060801 - Follow up ref SDS 32 0000, ref SDS 30 0000.
060802 -
060803 -
060804 -
060805 -
060806 -
0609 -
0610 -
0611 - Progress
0612 -
061201 - SFIA Projects - Discussion with Jason Yuen
061202 -
061203 - Follow up ref SDS 32 0406.
061204 -
061205 - Bill saw the letter on using Communication Metrics for the medical
061206 - profession.
061207 -
061208 - He is not familiar with work at the airport, but reviewed Jason Yuen's
061209 - comments on trying to get Communciation Metrics approved for use on
061210 - that complex project. ref SDS 35 4554
061211 -
061212 -
061213 -
061214 - Moscone Convention Center
061215 -
061216 - Design on the Moscone Convention Center is still underway.
061217 -
061218 - Bill indicated Communication Metrics needs executive support in order
061219 - to be effective for Gensler, and other members of the design team.
061220 -
061221 -
061222 -
061223 - 3rd and Mission
061224 -
061225 - Evidently this work is now underway.  The Contractor is afraid that
061226 - Communication Metrics will not be cost effective.
061227 -
061228 - Failing to use Communciation Metrics will cause significant extra
061229 - cost and delay in completing the work.
061230 -
061231 -
061232 -  ..
061233 - Other ideas for using Communication Metrics
061234 -
061235 - I explained current focus on finding another assignment.
061236 -
061237 - Bill cited concerns raised on 981215 that require continued research
061238 - for improvement of the process. ref SDS 27 0534
061239 -
061240 - I mentioned the Natinoal Science Foundation proposal submitted on
061241 - 990616. ref SDS 34 0001  If this is approved, it would provide funding
061242 - for research beginning in January.
061243 -
061244 - Bill indicated plans to discuss with Denis using Communication
061245 - Metrics.
061246 -
061247 - He feels everyone must buy-in to using Communication Metrics on a
061248 - project before anyone can use it.
061249 -
061250 - I explained this is difficult to accomplish because no one can
061251 - understand what it means until they get experience, as pointed out in
061252 - the proposal to NSF, and review on 990527 of "Disruptive Technology."
061253 - ref SDS 33 9711  Generally, only experience can overcome ignorance,
061254 - fear and denial, reviewed on 980405. ref SDS 21 5065
061255 -
061256 -      [On 990629 discussed this point with NSF. ref SDS 36 4278]
061257 -
061258 - So, the challenge is to find ways to let people experience benefits of
061259 - delivering "intelligence" via Internet.
061260 -
061261 - An example is cost and schedule control.  For 50 years contractors
061262 - resisted this form of "intelligence," because they did not know
061263 - planning is cost effective.  Today, most everyone insists on some form
061264 - of CPM scheduling, and automated cost control, because experience from
061265 - requiring use in contracts has shown it is cost effective.
061266 -
061267 - On 960105 Max Blodgett with the U.S. Army Corps of Engineers pointed
061268 - out the advantage of positioning people to experience Communication
061269 - Metrics in the same way, by specifying Communication Metrics to
061270 - supplement cost and schedule control. ref SDS 18 1008
061271 -
061272 - An example is Bob Johnston's comment on 970107.  Bob was the president
061273 - of Dutra Construction Company.  He suddenly realized the benefit of
061274 - "intelligence" as an effective form of common administration on the
061275 - Oakland Harbor project, after months resisting this method, as not
061276 - cost effective. ref SDS 20 4953
061277 -
061278 - Mental mistakes, like Bob noted in his work practice, occur everyday
061279 - all day long in every type of work:  medicine, engineering, car
061280 - repair, construction, computer chip design.  This presents a large
061281 - opportunity to improve productivity and earnings. ref SDS 17 0200
061282 -
061283 -
061284 -
061285 -
0613 -
0614 -