CONTACTS 

SUBJECTS
CD ROM Drive Failing
CD ROM, Toshiba 3501B & Soundblaster
Operating System Failed, Explorer.exe
Setup
W98 Setup, 990111
W98 Failed CPU10, Had to Reinstall
CPU #10, W98

1009 -    ..
1010 - Summary/Objective
1011 -
101101 - Follow up ref SDS 13 0000, ref SDS 12 0000.
101102 -
101103 -
101104 -
101105 -
101106 -
1012 -
1013 - Progress
1014 -
101401 - Millie and I drove to San Francisco from Concord and brought CPU10 so
101402 - I can configure it with w98 to solve the problem reported on 980109 in
101403 - the record at ref SDS 13 2400.
101404 -
101405 - This morning I called Kevin at Pctown.
101406 -
101407 - He said he tested the CD ROM drive after it was installed, so that W98
101408 - booted successfully when he did this.
101409 -
101410 - Kevin confirmed that W98 requires the Explorer program to run, and if
101411 - we are getting that message then we have to install w98 again.
101412 -
101413 -
101414 -
101415 -  ..
101416 - Work Plan
101417 -
101418 - One problem we have is that we have only a single monitor.
101419 -
101420 - I used the boot disk to launch w98 setup from the hard disk.
101421 -
101422 - I used the w98 setup disk from CPU11.
101423 - ..
101424 - This was nearly successful, but after about 30 minutes of
101425 - copying files and performing various interactive setup steps, there
101426 - was an error message that said...
101427 -
101428 -            A fatal exception 0D has occurred at 0028:C0001FCE in VXD
101429 -            VMN(01)
101430 -
101431 -            The current application will be terminated.
101432 -
101433 - I then started over and used setup on the w98 CD disk that came with
101434 - CPU11.  We cannot use the w98 upgrade CD disk because it can only be
101435 - used if it finds w95 setup files on the computer.
101436 -
101437 - This ran successfully for about 30 minutes again, except this time
101438 - the program requested a w95 setup disk to upload video drivers.
101439 - Specifically it requested the file...
101440 -
101441 -                          s3refre.ini
101442 -
101443 -      ...and some other files.
101444 -
101445 - I tried skipping this step.
101446 -
101447 - Setup completed the process, but we do not have any video control.
101448 - The only mode it accepts is VGA, 640x480.
101449 -
101450 - So at a minimum we need the drivers for our video controller and this
101451 - w98 setup program thinks they are on a w95 setup disk.
101452 -
101453 - We have a disk that came with CPU10 entitled...
101454 -
101455 -                     s3 Virge
101456 -                     GX2/AGP
101457 -                     NT 4.0 Driver
101458 -                     Version 3_22_05
101459 -
101460 -    The readme says this is for Windows NT, not W98.
101461 -
101462 -      [On 990114 Pctown solved this problem. ref SDS 15 1589]
101463 -
101464 -
101465 -  ..
1015 -
1016 -
1017 - 0957 called Microsoft           425 635 7222
1018 -
101801 - This is the help line for w98.
101802 -
101803 - I called it for 4 hours about every minute, then every 5 minutes,
101804 - then every 20 minutes.  Could not get through.
101805 -
101806 -     [On 990118 contacted Microsoft. ref SDS 16 9550]
101807 -
101808 -
101809 -
101810 -
1019 -