CONTACTS 
0201 - JPS Net                            800 711 5353 fax or 800...
020101 - Ms. Rachael NLN; Customer Support Rep; Technical Support =415 376 0121
0202 - JPS Net                            800 711 5353 fax or 800...
020201 - Mr. Mike Creed; Account Rep =8805 ext.
020202 - Sales Department        =800 711 5353

SUBJECTS
Email Account
Email Address to Respond
Email Configure Software
Email Password Wiped Out

0706 -    ..
0707 - Summary/Objective
0708 -
070801 - Follow up ref SDS 5 2163, ref SDS 2 1738.
070802 -
070803 - Our email password got deleted somehow. Called JPS and they reset it.
070804 - ref DIP 1 1408
070805 -
070806 - Received letter from Mike apologizing about not giving notice of the
070807 - $100 charge for Internet domain name. ref SDS 0 0873
070808 -
070809 -
070810 -
070811 -
0709 -
0710 -
0711 - Progress
0712 -
071201 -  ..
071202 - JPS Email System Lost Our Password
071203 -
071204 - I tried to send some SDS records from San Francisco to Concord using
071205 - the JPS email account that Rachael helped us set up yesterday. per the
071206 - record at ref SDS 4 0000
071207 -
071208 - However, JPS is reporting an error when we try to log on that says we
071209 - are not using the correct password.
071210 -
071211 -
0713 -
0714 -
0715 - 2021 called JPS
0716 -
071601 - Talked to Michelle.
071602 -
071603 - I explained the problem.  Michelle asked me to hold on while she
071604 - investigates.
071605 -
071606 - She came back on-line about 10 mintues later and said that someone
071607 - deleted our password.
071608 -
071609 - She has reset the password.
071610 -
071611 - Michelle said we can use our email system with the reset password, in
071612 - about an hour.
071613 -
071614 -
071615 -
071616 -
0717 -
0718 -

SUBJECTS
Web, Acquisition, JPS
Terms, Conditions
Web Site, Domain Name
Server - Barberra

1507 -
150701 -  ..
150702 - Billed $100 for 2 Year Registration Internet Domain Name
150703 -
150704 - Follow up ref SDS 6 0000.
150705 -
150706 - Received ref DRT 1 0000 from Mike responding to my letter sent last
150707 - night, ref DIP 1 0000 that notifies Mike that I was suprised about
150708 - getting an invoice for $100 from Internic to register our Internet
150709 - domain name, ref DRP 1 1816 dated 980324, per ther record at ref SDS 6
150710 - 0464 and at ref SDS 6 1352.
150711 -
150712 - In his letter, ref DRT 1 6616, Mike apologizes for not disclosing we
150713 - would be charged for using a Domain name, when we talked on 980309.
150714 - ref SDS 1 5633
150715 -
150716 -    [On 980511 sent Mike thank you note for his letter. ref SDS 7 0000]
150717 -
150718 -
150719 -
150720 -
1508 -

SUBJECTS
Server Hub is Down
Connecting to Server Failed
Cannot Delete Files
Access Failed from Email Link
Access Failed to SD
Link Access Failed Netscape, IE
Access Failed to SD
Technical Support

2311 -
231101 -  ..
231102 - JPS Does Not Report Disposition of Notice on Service Problems
231103 -
231104 - Follow up ref SDS 6 2529.
231105 -
231106 - Mike does not mention anything in his letter about the record
231107 - submitted to him that supports continued improvement of JPS service.
231108 - ref DIP 1 6343, per analysis at ref SDS 6 2529.
231109 -
231110 -
231111 -
231112 -
2312 -