CONTACTS 
0201 - Corps of Engineers, SFD                                                                                                                                            O-00000632 0101
020101 - LTC Richard G. Thompson; District Engineer

SUBJECTS
Orientation Comm Metrics, SDS
Environmental Management
Institutionalize Communication Metrics
Orientation Meeting SDS Presentation
Institutionalize SDS Com Metrics

1307 -
1307 -    ..
1308 - Summary/Objective
1309 -
130901 - Follow up ref SDS 14 0000, ref SDS 12 0000.
130902 -
130903 - Presented theory and usage of the Schedule Diary System (SDS) that
130904 - supports Communication Metrics methods being applied on the Oakland
130905 - Harbor project using the Welch Company as Communication Manager.
130906 - Discussed steps to instititionalize the methodology and tools.  DE
130907 - cited possible application of Communication Metrics to Environmental
130908 - Management.
130909 -
130910 -
130911 -
130913 -  ..
1310 -
1311 -
1312 - Discussion
1313 -
131301 - DE Recognized Communication Metrics Theory, Objectives
131302 -
131303 - Used the Powerpoint slide presentation to cover the ideas in the POIMS
131304 - paper submitted last week for review. ref OF 1 6221
131305 -
131306 - We examined Max's original goals in trying Communication Metrics to
131307 - address the "Information Highway" problem by using a "scribe," i.e., a
131308 - Communication Manager. ref SDS 1 3999
131310 -  ..
131311 - Demonstrated concept of linking time and information to discover cause
131312 - and effect, based on recent work for the Oakland Harbor project listed
131313 - in the record on 961108. ref SDS 16 0001  We did not have time to
131314 - review the correlation with accepted management practice, and with
131315 - communication theory, which was discussed with Tom Keesling on 961002.
131316 - ref SDS 7 0001
131318 -  ..
131319 - DE indicated awareness and approval of Communication Metrics theory
131320 - and objectives.  His focus was on implementation/practicality.
131322 -  ..
131323 - DE had seen the record of a meeting on 960410 with Hank Hatch on
131324 - Communication Metrics in connection with preparing a presentation last
131325 - July, to the Project Management Institute at the Asilomar Conference
131326 - Center, ref SDS 2 0001  The record of that meeting was submitted to
131327 - Arijs Rakstins, per visit to Tom Keesling on 960612. ref SDS 4 5546
131328 -
131330 -  ..
131331 - DE asked about institutionalizing Communication Metrics
131332 - Transition COE Culture from Paper to Automated Management
131333 -
131334 - We considered initial need to acclimate (i.e., orient, per discussion
131335 - with Max on 961011, ref SDS 9 0137), and transition COE management,
131336 - which includes training and support in accessing information, as Tom
131337 - Keesling is doing now, and previously Bill DeHart did at PG&E, as
131338 - described in the meeting with General Hatch on 960410. ref SDS 2 5588
131339 -
131340 -        [On 961204 Max requested planning and budget to mentor COE
131341 -        staff for performing Com Metrics. ref SDS 17 8420
131342 -
131344 -     ..
131345 -    Develop Training & Administrative Support Capability
131346 -
131347 -    We need a program for administrative support to form a new, more
131348 -    powerful dynamic between staff support and management, as discussed
131349 -    with Max Blodgett on 960105. ref SDS 1 9418
131350 -
131352 -     ..
131353 -    Implement SDS Doc Management Across District Management Elements
131354 -
131355 -    Procedures are needed for a consistent, thorough means to enter the
131356 -    record of documents (including email) issued and received across a
131357 -    wide spectrum of COE elements, that ensures the vitality of the
131358 -    "knowledge space" SDS builds.  This may require work with the SDS
131359 -    code, as well as modifications to COE methods, per for example
131360 -    discussions with Leonard SooHoo on 961008 on a Resident Management
131361 -    System (RMS) under consideration for implementation in SFD next
131362 -    year. ref SDS 8 6493
131364 -     ..
131365 -    "Knowledge Space" - ref OF 3 1508 - is defined in the paper
131366 -    prepared for PMI's Asilomar Conference last July, entitled:
131367 -
131368 -           Dialog, Documents and Human Memory, a Legal Perspective
131369 -           Can Technology Empower Leadership to Perform Concurrent
131370 -           Discovery?
131371 -
131372 -       ...ref OF 3 2117, which was submitted to Tom Keesling, Max and
131373 -       Arijs on 960621, ref SDS 6 7334.  More recently the paper was
131374 -       submitted to District Counsel Jim Stout on 961017, per work at
131375 -       ref SDS 10 5444.
131376 -
131377 -
131378 -
1314 -

SUBJECTS
Environmental Managment Needs Organiztion Decision Support

1403 -
140401 -  ..
140402 - Environmental Management Support
140403 -
140404 - DE advised that COE has identified a need to capture the record
140405 - showing support for decisions on environmental issues that often
140406 - result in litigation, which is similar to the role of SDS on the
140407 - Oakland Harbor project, ref SDS 13 9945.  This need was cited by Tom
140408 - Keesling on 961002, ref SDS 7 8845, and a similar need was mentioned
140409 - by Max on 961011. ref SDS 9 7777.
140411 -  ..
140412 - The paper on "Concurrent Discovery" (see above, ref SDS 0 0709)
140413 - submitted recently to Jim Stout, discusses aspects of meeting DE's
140414 - objective for environmental management support. ref SDS 10 5444.
140415 -
140416 -     [On 981027 District Counsel reported Communication Metrics saved
140417 -     the governement $190K on environmental issue. ref SDS 24 7315]
140418 -
140419 -
140420 -
140421 -
1405 -

SUBJECTS
Analyze SDS Com Metrics Application
COE Discover Comm Metrics Scope
Com Metrics Role in Organization Communication Department or Communic
Unique Character of Welch Services
Organizational Memory
Traceability to Contracts, Commitments, Documents
Decision Support, Reporting

2109 -
211001 -  ..
211002 - DE wants to digest the presentation today in reflecting on how SDS
211003 - might meet COE needs, objectives and practices.
211004 -
211005 -     [On 961206 Chief CONOPS approved extension and expansion of Com
211006 -     Metrics. ref SDS 19 3978 and ref SDS 19 1204
211007 -
211008 -     [On 961226 DE cancelled Com Metrics contract. ref SDS 20 0549
211010 -      ..
211011 -     [On 970418 District issued report that SDS and Com Metrics
211012 -     provides effective "intelligence" support. ref SDS 21 3368
211014 -      ..
211015 -     [On 970624 DE raised concerns about effectiveness of Com Metrics,
211016 -     ref SDS 22 6499, and advised he believes SDS and Com Metrics do
211017 -     not save time and money. ref SDS 22 7388
211019 -      ..
211020 -     [On 971008 District issued report to HQUSACE showing SDS and Com
211021 -     Metrics saved $317K direct cost and $3.4M over a period of 3
211022 -     months at a cost of $50K.  Estimate ROI 10:1. ref SDS 23 2710
211024 -      ..
211025 -     [On 981027 District counsel reported SDS saved with certainty an
211026 -     additional $200K. ref SDS 24 7315
211028 -      ..
211029 -     [On 981027 government paid additional $20M for unsupported claims
211030 -     because lacked command and control of the record provided by SDS
211031 -     and Com Metrics. ref SDS 24 9152
211032 -
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211034 -
211035 -
211036 -
211037 -
211038 -
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2111 -