CONTACTS 
0201 - PG&E Proj Mngmnt Transm Sys                                                                                                                                    O-00000329 0201
020101 - Mr. Bill DeHart, PMP
020102 - Project Manager, Room 1183B-V11C
020103 - Project Management Group
020104 - Ms. Cynthia Chan; Project Analyst
020105 - Project Management Group

SUBJECTS
Project Analyst Role Expanded to Use SDS for Communication Support N
Organizational Memory Scribe Note Taker Meeting Minutes Executive Ai
Com Manager Title Name Other than Com Manager
Learn SDS Complex Hope Don't Have to Learn Another Program Rely on H
Productivity Improved by SDS Because Metrics Encourages Timely Actio
Reengineer Management Requires Tools New Management Science
COO Manages Details of Operations, Com Manager at Executive Level Ed
Accuracy Communication Capture Organizational Memory Secretary Takes
SDS Different from Other Methods PG&E has Tried                        24

1811 -
1811 -    ..
1812 - Summary/Objective
1813 -
181301 - Follow up ref SDS 9 ZV3J, ref SDS 10 KX6I.
181302 -
181303 - PG&E is downsizing; Bill advised SDS has been helpful, but is
181304 - difficult to explain.
181305 -
181306 -
181308 -  ..
1814 -
1815 -
1816 - Discussion
1817 -
181701 - Computers Have Not Improved Management at PG&E
181702 -
181703 - Bill said there was a meeting today disclosing further reductions in
181704 - the PG&E workforce.
181705 -
181706 - He said similar reductions have been going on at PG&E for some time,
181707 - and previously PG&E has made many attempts over the past 30 years to
181708 - "re-organize" and "reengineer" the business by introducing automated
181709 - tools and provide training to improve management practices using
181710 - planning and facilitators from management consultants like Ernst &
181711 - Young, Booze Allen, etc.  Bill feels these efforts have not succeeded,
181712 - per discussion on 941004. ref SDS 12 8899.
181714 -  ..
181715 - I noted from the record on 921118 that PG&E has tried to apply Stephen
181716 - Covey's ideas, ref SDS 3 8403, and we discussed the problem
181717 - confronting managers who try to improve work habits and methods in the
181718 - manner advocated by Covey, Kerzner and others, is the "Information
181719 - Highway" that overwhelms people to the point that they cannot
181720 - implement good management consistently, ref SDS 4 5883.
181722 -  ..
181723 - Bill recalled analysis of the Asilomar Conference on this point in the
181724 - record on 940612, ref SDS 6 5882, related to:
181726 -  ..
181727 -
181728 -                        Murphy's Law
181729 -
181731 -  ..
181732 - SDS and POIMS Improve Management Better Than Other Methods
181733 -
181734 - Bill said that SDS using POIMS provides a different approach that
181735 - seems to work better than past efforts, as discussed with Chris today,
181736 - ref SDS 13 7777 (confirming discussion on 941004. ref SDS 12 4920
181737 -
181738 -      [On 950110 received PG&E memo prepared by Bill on usefulness of
181739 -      SDS. ref SDS 16 0000]
181740 -
181741 -
181743 -  ..
181744 - Project Analyst Role Expanded to Use SDS for Communication Support
181745 - Communication Manager Work Role Expands PG&E's Project Analyst Role
181746 -
181747 - Discussed objectives for improving productivity of management. A new
181748 - work role applies SDS, similar to PG&E's Project Analyst role, per
181749 - discussion with Chris this morning. ref SDS 13 7777   Bill agreed that
181750 - busy executives need support.  His schedule for example requires being
181751 - out of the office a lot of the time.
181753 -        ..
181754 -       We want to get a Project Analyst to learn SDS so they can
181755 -       provide the support Bill feels is needed.
181756 -
181757 -          [On 941201 Jeff Ghilardi at Seawest asked about support for
181758 -          using SDS.
181760 -        ..
181761 -       Cynthia came by later in the day to ask a question about OS2.
181762 -       After we finished discussing that point, she said that she wants
181763 -       to begin learning SDS.  My problem is that right now it is 2327
181764 -       and I still have 3 or 4 things to do.  How can I teach this to
181765 -       her and to Bill, and still turn out the work which makes SDS
181766 -       valuable?
181767 -
181769 -        ..
181770 -       Windows
181771 -
181772 -       This is where the GUI is helpful, so people have a larger
181773 -       baseline of existing knowledge from using Windows to teach
181774 -       themselves the mechanics of the program, as discussed the other
181775 -       day, ref SDS 12 line 131.
181776 -
181777 - ..
181778 - I discussed this point with Morris later in the day, relative to
181779 - making SDS easier for lower level people to use.  It may turn out this
181780 - is a low level education effort.  The problem with this is that young
181781 - people don't have the experience to know why various SDS features are
181782 - needed.
181783 -
181784 - ..
181785 - From a marketing perspective, Bill would be ideal for his
181786 - contacts to get interviews with decision makers.  The results on the
181787 - CDWR project provide weight to our claims of increased productivity.
181789 -  ..
181790 - I mentioned his relationship with AT&T and asked if he knows Dan Ono,
181791 - ref SDS 2 line 79.  Bill said he has worked with Dan through PMI and
181792 - that AT&T was hired to review PG&E's project management procedures. I
181793 - explained the SDS evaluation at ATT and problems with their computer
181794 - that made it difficult, plus we have improved the program, per ref SDS
181795 - 1 line 56.
181796 -
181797 -       Bill's contacts could be very helpful.
181798 -
181800 -  ..
181801 - After that we need people who can apply SDS and train others.
181802 -       ..
181803 -       How do we get these people?
181805 -        ..
181806 -       [See analysis on "Ambassadors of Change" at ref SDS 14 0000.]
181807 -
181808 -
181809 -
181810 -
181811 -
181812 -
181813 -
181814 -
1819 -