CONTACTS 
0201 - IBM OS/2                           407 443 2000
020101 - Mr. Nick Centofonti; Vice President =407 443 9301
0202 - Chips & Tech.                      408 434 0600
020201 - Mr. Morris E. Jones
020202 - Vice President =Ext. 4283  car: 408 398 6004 Prodigy TBDG68A
020203 - Advanced Products =fax 434 0765

SUBJECTS
SDS Marketing, Sales, Sales discussions
Welch CM & SDS Services, Telephone Support
Industry Contacts
Distrubute SDS Records Around the World

0806 -    ..
0807 - Summary/Objective
0808 -
080801 - Inquired about submitting information on SDS for consideration
080802 - to improve IBM's os2 2.1 product support.
080803 -
080804 -
080805 -
080806 -  ..
0809 -
0810 -
0811 - Discussion
0812 -
081201 - As a result of the difficulties working with IBM on 931117 to solve
081202 - the OS2 problem with Omnipage, ref SDS 4 0001, talked to Erick Cannon,
081203 - who is Jim Tomaszewski's boss.
081204 -
081205 -      Complimented Jim's work on 931117, ref SDS 4 0740, and suggested
081206 -      IBM review SDS to replace or supplement its management tools so
081207 -      that customers are not required to recount months of activity in
081208 -      order to help IBM discover errors in the record. ref SDS 4 5320
081209 -
081210 -           ..
081211 -          Problem Solved by SDS to Improve IBM's Management
081212 -
081213 -          On 931117 invested over 2 hours on the phone with IBM reps to
081214 -          eventually discover information that was in IBM's records,
081215 -          ref SDS 4 5320, but was not readily apparent to each person
081216 -          who worked on the Welch problem, because the record lacks
081217 -          connections (i.e., links) between actions taken and the basis
081218 -          for same, which is available in SDS.  This is the distinction
081219 -          between mere "information" produced by popular information
081220 -          technology for management information and data base systems,
081221 -          and "knowledge" which SDS generates and provides, as set out
081222 -          in the SDS & POIMS specification, ref OF 1 0001, and
081223 -          explained in the record on 931008 reviewing Van Kasper's
081224 -          paper on an Information Revolution. ref SDS 3 4757
081225 -          ..
081226 -          As well, there is a tendency to under-report because
081227 -          they lack SDS "Controlled Visibility", and so the size of the
081228 -          record becomes unwieldy.  In this case the record and the
081229 -          effort to use it concealed critical information.
081230 -      ..
081231 -      Erick said they use "Retain."  There have been discussions
081232 -      on replacing and/or upgrading it.
081233 -
081234 -
081235 - Mahesh Bhuta, he is software services manager at Boca Raton.
081236 -
081237 -    He is out of town today.  His boss is Nick Centofonti he is op
081238 -    manager for Boca Raton, 407 443 9301.
081239 -
081240 -
081241 -
081242 -  ..
0813 -
0814 -
0815 - 0933 called Morris
0816 -
081601 - Reviewed idea of proposing that IBM consider SDS for to improving
081602 - management of customer queries and solving technical problems in OS2,
081603 - as involved in this record, per above. ref SDS 0 2Q8M
081604 -
081605 - Morris was concerned about several people working on the record at the
081606 - same time at different locations.
081607 -
081608 - I explained that does not occur with SDS because each record is owned
081609 - by the individual.  Unlike IBM's system, which is one record for a
081610 - problem that shows everything that has occurred, and takes hours to
081611 - wade through, SDS is a series of records linked by chronology and a
081612 - variety of "hooks", the most prominent being "subject" (multiple
081613 - subjects can be assigned, as in this record), showing the work done by
081614 - everyone, which can be accessed but not changed by anyone but the
081615 - owner.  This means many people can look at the same record at the same
081616 - time.  Each can add to the record at the same time without,
081617 - overwriting what anyone else is doing.  More importantly, they can
081618 - create links from their record into that of others, to show the
081619 - context and reason for doing things, which thereafter permit instant
081620 - access, similar to human memory.
081621 - ..
081622 - Morris said that people need a way to easily distribute SDS
081623 - records around the world.
081624 -
081625 - This can be accomplished using a LAN or similar technology.
081626 -
081627 -     [On 940823 installed SDS on PG&E servers and demonstrated the
081628 -     record can be easily distributed to everyone.
081629 -
081630 -     [On 971027 plan to distribute anytime anywhere intelligence by
081631 -     putting SDS records on the Internet. ref SDS 5 3636
081632 -
081633 -     [On 010614 Morris asked how 500 people can collaborate by
081634 -     "sharing" access to edit an SDS record, which overlooks the SDS
081635 -     design. ref SDS 6 T17L
081636 -
081637 -
081638 -
081639 -  ..
0817 -
0818 -
0819 - 0946 called Nick Centofonti, 407 443 9301.
0820 -
082001 - I explained difficulties our records show IBM has in generating and
082002 - applying information to solve os2 customer support queries, per above
082003 - under "Problem to be Corrected/Improved." ref SDS 0 2Q8M
082004 - ..
082005 - Nick said he would like to improve performance at IBM, and
082006 - requested information on SDS be submitted to him at:
082007 -
082008 -
082009 -               OS2 Services Support Manager Mail Station 1026
082010 -
082011 - ..
082012 - Submitted SDS & POIMS spec, ref OF 1 0001, the record on 931117
082013 - demonstrating need to improve IBM management, ref SDS 4 PL9F and the
082014 - review of Van Kasper on 931108, showing "intelligence" is missing
082015 - ingredient in inforamtion technology, and demonstrating that SDS
082016 - meeting this requirement for intelligence support. ref SDS 3 0001
082017 -
082018 -
082019 -
082020 -
082021 -
082022 -
082023 -
082024 -
082025 -