CONTACTS
SUBJECTS
Welchco.com Internet Domain Name Register Extend from 130318 Paid $1
3103 -
3103 - ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 13 0000. ref SDS 12 0000.
310502 -
310503 -
310504 -
310506 - ..
3106 -
3107 -
3108 - Background
3109 -
310901 - On 080319 purchased domain name for 5 years. ref SDS 1 8D5I
310902 -
310903 - On 101008 purchased additional support for welchco.com. ref SDS 2 TG6P
310905 - ..
310906 - On 120825 Network Solutions notified domain renewal due on 130315.
310907 - ref SDS 3 RI8K
310909 - ..
310910 - On 130114 received another notice from Network Solutions to renew
310911 - registration for welchco.com domain name. ref SDS 4 TG8O
310913 - ..
310914 - On 130304 called Network Solutions and talked to Sarah. She set up
310915 - Service Request 1-655448569 to extend domain name registration 5 years
310916 - to 180313 for a total cost of $99.95. ref SDS 5 YU6F Sarah planned to
310917 - call in 2 days on 130306, for completing the transaction. ref SDS 5
310918 - UZ4H
310920 - ..
310921 - On 130306 received letter from Sarah referencing work the day before
310922 - on 130304. ref SDS 6 365G
310924 - ..
310925 - On 130307 called Network Solutions and talked to Andrew; asked to
310926 - speak with Sarah on completing Service Request 1-655448569 to extend
310927 - domain name registration, ref SDS 7 M65J, Andrew reported Network
310928 - Solutions network computer server was out of service, so he was unable
310929 - to do any work on the account, ref SDS 7 YR3F; Andrew said that when
310930 - the server is back online, he will send an email to Sarah asking her
310931 - to complete work begun on 130304, and call the customer with notice on
310932 - progress. ref SDS 7 YR39
310934 - ..
310935 - On 130308 1354 called Network Solutions and talked to Brian; asked to
310936 - speak with Sarah on completing Service Request 1-655448569 to extend
310937 - domain name registration, ref SDS 7 M65J, Brian said welchco.com
310938 - account is activated, and is being processed by Billing Department.
310939 - ref SDS 8 PK6M
310941 - ..
310942 - On 130308 1354 at 1407 Sarah called with Network Solutions on
310943 - completing Service Request 1-655448569 to extend domain name
310944 - registration, she advised work plan is being performed with interim
310945 - extension of domain name registration for 3 years to 160313; however,
310946 - Billing Department processing has taken longer than expected. She
310947 - will call on 130811 to complete transaction making refund of $54 and
310948 - getting payment of $40.95 that will extend domain registration to
310949 - 180318 for total net cost of $99.95. ref SDS 8 M86G,
310951 - ..
310952 - On 130313 1325 welchco.com was not accessible on the Internet, and
310953 - could not receive email. ref SDS 10 PK6M Called Network Solutions on
310954 - service request 1-655448569 - Jackie said the account was
310955 - de-activated; Sarah called later in the day and advised she activated
310956 - the account, and so welchco would be accessible on the Internet within
310957 - 2 hours. ref SDS 10 JY6H Sarah planned to call on 130314 to complete
310958 - the transaction, ref SDS 10 HH3O, crediting the customer $54 for the
310959 - 3-year extension, and charging $40.95, to make total payment of $99.95
310960 - for 5-year extension of registration for welchco.com domain name, as
310961 - planned by Sarah on 130304 1348. ref SDS 5 YV3I
310963 - ..
310964 - On 130318 0801 called Network Solutions and talked to Jen, because
310965 - Sarah out sick. Jen will work to resolve billing department delays
310966 - after welchco.com domain name registration restored for 3 years.
310967 - ref SDS 11 PK6M Jen took customers payment and payment authorization
310968 - again, and said she will call in 2 days to finalize the transaction to
310969 - extend welchco.com domain name registration for 5 years. ref SDS 11
310970 - 2Y9F
310972 - ..
310973 - On 130321 0802 received letter from Jen saying she is still working on
310974 - extending welchco.com domain name 5 years to implement Sarah's work
310975 - plan. ref SDS 12 J18K
310976 -
310977 -
310978 -
310980 - ..
3110 -
3111 -
3112 - Progress
3113 -
311301 - Network Solutions...
311302 -
311303 - 866 791 9411
311305 - ..
311306 - Received letter from Jen at Network Solutions saying...
311307 -
311308 - 1. Subject: RE: Service Request 1-658109190
311309 - Date: Mon, 1 Apr 2013 08:35:29 -0400 0535 PDT
311313 - ..
311314 - 2. I checked it on Friday and the ticket was still open. I will
311315 - check again this morning.
311317 - ..
311318 - Jen responds to the letter submitted to Network Solutions asking for
311319 - progress resolving billing to extend welchco.com domain name
311320 - registration from 3 to 5 years, reported on 130329 1523. ref SDS 13
311321 - 4Y6N
311323 - ..
311324 - 3. Jennifer Stirling
311325 - Gold VIP Specialist II
311326 - Network Solutions, a Web.com service
311327 - 13861 Sunrise Valley Dr, Suite 400 | Herndon, VA 20171
311328 - Office: 1-866-791-9411
311329 -
311331 - ..
3114 -
3115 -
3116 - 0740
3117 -
311701 - Submitted letter to Jen at Network Solutions saying...
311702 -
311703 - 1. Subject: Re: Service Request 1-658109190
311704 - Date: Mon, 01 Apr 2013 07:44:48 -0700
311708 - ..
311709 - 2. Dear Jen,
311711 - ..
311712 - 3. Thanks for following up on this service ticket. I noticed
311713 - payment to Network Solutions finally posted Friday on 130329.
311714 - Hoping we can complete Sarah's work plan on 130304 to register
311715 - welchco.com domain name for a 5 years. ref SDS 5 UZ4H
311717 - ..
311718 - Network Solutions - Jen call on extend domain name 5 - 10 years.
311720 - ..
311721 - Letter to Network Solutions continues...
311722 -
311723 - 4. To avoid further problems, how much to register for 10 years?
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