CONTACTS
SUBJECTS
Welchco.com Internet Domain Name Register Extend from 130318 Paid $1
3103 -
3103 - ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 12 0000. ref SDS 11 0000.
310502 -
310503 -
310504 -
310506 - ..
3106 -
3107 -
3108 - Background
3109 -
310901 - On 080319 purchased domain name for 5 years. ref SDS 1 8D5I
310902 -
310903 - On 101008 purchased additional support for welchco.com. ref SDS 2 TG6P
310905 - ..
310906 - On 120825 Network Solutions notified domain renewal due on 130315.
310907 - ref SDS 3 RI8K
310909 - ..
310910 - On 130114 received another notice from Network Solutions to renew
310911 - registration for welchco.com domain name. ref SDS 4 TG8O
310913 - ..
310914 - On 130304 called Network Solutions and talked to Sarah. She set up
310915 - Service Request 1-655448569 to extend domain name registration 5 years
310916 - to 180313 for a total cost of $99.95. ref SDS 5 YU6F Sarah planned to
310917 - call in 2 days on 130306, for completing the transaction. ref SDS 5
310918 - UZ4H
310920 - ..
310921 - On 130306 received letter from Sarah referencing work the day before
310922 - on 130304. ref SDS 6 365G
310924 - ..
310925 - On 130307 called Network Solutions and talked to Andrew; asked to
310926 - speak with Sarah on completing Service Request 1-655448569 to extend
310927 - domain name registration, ref SDS 7 M65J, Andrew reported Network
310928 - Solutions network computer server was out of service, so he was unable
310929 - to do any work on the account, ref SDS 7 YR3F; Andrew said that when
310930 - the server is back online, he will send an email to Sarah asking her
310931 - to complete work begun on 130304, and call the customer with notice on
310932 - progress. ref SDS 7 YR39
310934 - ..
310935 - On 130308 1354 called Network Solutions and talked to Brian; asked to
310936 - speak with Sarah on completing Service Request 1-655448569 to extend
310937 - domain name registration, ref SDS 7 M65J, Brian said welchco.com
310938 - account is activated, and is being processed by Billing Department.
310939 - ref SDS 8 PK6M
310941 - ..
310942 - On 130308 1354 at 1407 Sarah called with Network Solutions on
310943 - completing Service Request 1-655448569 to extend domain name
310944 - registration, she advised work plan is being performed with interim
310945 - extension of domain name registration for 3 years to 160313; however,
310946 - Billing Department processing has taken longer than expected. She
310947 - will call on 130811 to complete transaction making refund of $54 and
310948 - getting payment of $40.95 that will extend domain registration to
310949 - 180318 for total net cost of $99.95. ref SDS 8 M86G,
310951 - ..
310952 - On 130313 1325 welchco.com was not accessible on the Internet, and
310953 - could not receive email. ref SDS 10 PK6M Called Network Solutions on
310954 - service request 1-655448569 - Jackie said the account was
310955 - de-activated; Sarah called later in the day and advised she activated
310956 - the account, and so welchco would be accessible on the Internet within
310957 - 2 hours. ref SDS 10 JY6H Sarah planned to call on 130314 to complete
310958 - the transaction, ref SDS 10 HH3O, crediting the customer $54 for the
310959 - 3-year extension, and charging $40.95, to make total payment of $99.95
310960 - for 5-year extension of registration for welchco.com domain name, as
310961 - planned by Sarah on 130304 1348. ref SDS 5 YV3I
310963 - ..
310964 - On 130318 0801 called Network Solutions and talked to Jen, because
310965 - Sarah out sick. Jen will work to resolve billing department delays
310966 - after welchco.com domain name registration restored for 3 years.
310967 - ref SDS 11 PK6M Jen took customers payment and payment authorization
310968 - again, and said she will call in 2 days to finalize the transaction to
310969 - extend welchco.com domain name registration for 5 years. ref SDS 11
310970 - 2Y9F
310972 - ..
310973 - On 130321 0802 received letter from Jen saying she is still working on
310974 - extending welchco.com domain name 5 years to implement Sarah's work
310975 - plan. ref SDS 12 J18K
310977 - ..
310978 - On 120329 1523 letter to Jen asks about Network Solutions progress
310979 - upgrading doman name registration to 5 years. ref SDS 0 PK6M
310980 -
310981 -
310982 -
310983 -
310985 - ..
3110 -
3111 -
3112 - Progress
3113 -
311301 - Network Solutions...
311302 -
311303 - 866 791 9411
311305 - ..
311306 - Submitted letter to Jen on...
311307 -
311308 - Service Request..................... 1-655448569
311309 -
311310 - ...and saying...
311311 -
311312 - 1. Subject: Service Request 1-658109190
311313 - Date: Fri, 29 Mar 2013 15:31:24 -0700
311317 - ..
311318 - 2. Dear Jen,
311320 - ..
311321 - 3. Any progress extending welchco.com domain name registration 5
311322 - years discussed on 130318? (see line 311728. ref SDS 11 074H
311323 -
311324 - [On 130401 0738 letter from Network Solutions reports Jen
311325 - investigated and did not know billing problem has been
311326 - resolved so next step in work plan can proceed. ref SDS 13
311327 - KJ8K
311329 - ..
311330 - [On 130401 0738 at 0740 letter to Jen notifies Network
311331 - Solutions that payment for 1st step in registering domain
311332 - name for 3 years is complete, and so Jen can complete work
311333 - plan to extend domain name registration for 5 years, and
311334 - asks for cost to extent to 10 years. ref SDS 13 UM5G
311336 - ..
311337 - [On 130412 1721 letter to Jen asking progress at Network
311338 - Solutions extending domain name registration to 5 years.
311339 - ref SDS 14 KJ8K
311341 - ..
311342 - 4. Your letter on 130321, indicated you are tracking this work
311343 - plan. ref SDS 12 J18K
311345 - ..
311346 - 5. Please keep me posted.
311347 -
311353 -
311354 -
311355 -
311356 -
311357 -
311358 -
311359 -
311360 -
311361 -
3114 -