CONTACTS
SUBJECTS
Welchco.com Internet Domain Name Register Extend from 130318 Paid $1
3103 -
3103 - ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 9 0000. ref SDS 8 0000.
310502 -
310503 -
310504 -
310505 -
310506 -
310508 - ..
3106 -
3107 -
3108 - Background
3109 -
310901 - On 080319 purchased domain name for 5 years. ref SDS 1 8D5I
310902 -
310903 - On 101008 purchased additional support for welchco.com. ref SDS 2 TG6P
310905 - ..
310906 - On 120825 Network Solutions notified domain renewal due on 130315.
310907 - ref SDS 3 RI8K
310909 - ..
310910 - On 130114 received another notice from Network Solutions to renew
310911 - registration for welchco.com domain name. ref SDS 4 TG8O
310913 - ..
310914 - On 130304 called Network Solutions and talked to Sarah who set up
310915 - Service Request 1-655448569 to extend domain name registration 5 years
310916 - to 180313 for a total cost of $99.95. ref SDS 5 YU6F Sarah planned to
310917 - call in 2 days on 130306, for completing the transaction. ref SDS 5
310918 - UZ4H
310920 - ..
310921 - On 130306 received letter from Sarah referencing work the day before
310922 - on 130304. ref SDS 6 365G
310924 - ..
310925 - On 130307 called Network Solutions and talked to Andrew; asked to
310926 - speak with Sarah on completing Service Request 1-655448569 to extend
310927 - domain name registration, ref SDS 7 M65J, Andrew reported Network
310928 - Solutions network computer server was out of service, so he was unable
310929 - to do any work on the account, ref SDS 7 YR3F; Andrew said that when
310930 - the server is back online, he will send an email to Sarah asking her
310931 - to complete work begun on 130304, and call the customer with notice on
310932 - progress. ref SDS 7 YR39
310934 - ..
310935 - On 130308 1354 called Network Solutions and talked to Brian; asked to
310936 - speak with Sarah on completing Service Request 1-655448569 to extend
310937 - domain name registration, ref SDS 7 M65J, Brian said welchco.com
310938 - account is activated, and is being processed by Billing Department.
310939 - ref SDS 8 PK6M
310941 - ..
310942 - On 130308 1354 at 1407 Sarah called with Network Solutions on
310943 - completing Service Request 1-655448569 to extend domain name
310944 - registration, she advised work plan is being performed with interim
310945 - extension of domain name registration for 3 years to 160313; however,
310946 - Billing Department processing has taken longer than expected. She
310947 - will call on 130811 to complete transaction making refund of $54 and
310948 - getting payment of $40.95 that will extend domain registration to
310949 - 180318. ref SDS 8 M86G,
310950 -
310951 -
310952 -
310953 -
310954 -
310956 - ..
3110 -
3111 -
3112 - Progress
3113 -
311301 - Today, suddenly cannot access welchco on the Internet, nor receive
311302 - email, which is managed on welchco account at Earthlink.
311303 -
311304 - [On 130318 0801 Jen with Network Solutions said welchco.com
311305 - will not go dark again, ref SDS 11 4N6H
311307 - ..
311308 - [On 130329 1523 letter to Jen asks about progress at
311309 - Network Solutions extending welchco.com domain registration
311310 - 5 years. ref SDS 12 4Y6N
311312 - ..
311313 - Called Network Solutions...
311314 -
311315 - 866 791 9411
311317 - ..
311318 - Talked to Jackie.
311320 - ..
311321 - Cited...
311322 -
311323 - Service Request..................... 1-655448569
311325 - ..
311326 - Jackie said the account was not unsuspended, because their computer
311327 - system has been down for several days.
311329 - ..
311330 - She said this failure to release the suspension caused email delivery
311331 - to fail, and blocks access to welchco.com 30,000 records on the
311332 - Internet, reported earlier today, per above. ref SDS 0 PK6M
311333 -
311334 -
311335 -
311337 - ..
3114 -
3115 -
3116 - 1333
3117 -
311701 - Jackie went off line to investigate further.
311702 -
311704 - ..
3118 -
3119 -
3120 - 1338
3121 -
312101 - Jackie back online.
312102 -
312103 - Jackie says account will be activated in 2 hours.
312105 - ..
312106 - Jackie will consult with Sarah on completing the transaction.
312107 -
312109 - ..
3122 -
3123 -
3124 - 1339
3125 -
312501 - On hold.
312502 -
312503 -
312505 - ..
3126 -
3127 -
3128 - 1340
3129 -
312901 - Jackie back online
312902 -
312903 - She said Sarah will call.
312904 -
312906 - ..
3130 -
3131 -
3132 - 1342
3133 -
313301 - Received call from Sarah.
313302 -
313303 - She said there was another mistake. When Network Solutions applied
313304 - payment for interim extending welchco.com domain name registration for
313305 - 3 years, planned in the call on 130304 1348, ref SDS 5 YV31, the
313306 - company computer business system automatically de-activated the
313307 - domain name registration.
313308 -
313309 - Service Request.................... 1-655448569
313311 - ..
313312 - Sarah apoligized and explained the company is having problems with a
313313 - new computer system.
313315 - ..
313316 - Sarah has removed the erroneous de-activation. She said welchco.com
313317 - is already accessible to her on the East Coast, but may take several
313318 - hours to fully propagate to the West Coast for access by the
313319 - customer.
313321 - ..
313322 - Sarah said she will call tomorrow on 130314 to complete the
313323 - transaction crediting the customer $54 for the 3-year extension, and
313324 - charging $40.95, to make total payment of $99.95 for 5-year extension
313325 - of registration for welchco.com domain name, as planned by Sarah on
313326 - 130304 1348. ref SDS 5 YV3I
313327 -
313328 - [On 130318 0801 did not hear from Sarah at Network
313329 - Solutions so called and talked to Jen - Sarah out sick.
313330 - ref SDS 10 PK6M Jen will follow up on 2 days to implement
313331 - Sarah's work plan to extend welchco.com domain name
313332 - registration for 5 years on Service Request 1-655448569.
313333 - ref SDS 10 4N6H
313335 - ..
313336 - [On 130329 1523 letter to Jen asks about progress at
313337 - Network Solutions extending welchco.com domain registration
313338 - 5 years. ref SDS 12 4Y6N
313339 -
313340 -
313341 -
313342 -
313343 -
313344 -
313345 -
313346 -
313347 -
3134 -