CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Approve $100 Price Decrease Changes Computer Procurement Ascendt
2803 -
2803 - ..
2804 - Summary/Objective
2805 -
280501 - Follow up ref SDS 38 0000. ref SDS 37 0000.
280502 -
280503 - Called Ascendtech and discussed with Steve testing 2 days and standard
280504 - shipping on 130328, receive OA 130403. ref SDS 0 AS6F After the call
280505 - considered ship 2nd day air costs $130, ref SDS 0 0J6K, so finally
280506 - decided on standard shipping. ref SDS 0 5Y8I Ascendtech letter later
280507 - in day notified customer that neither the power supply nor keyboard
280508 - specified in the order are available. ref SDS 0 H344 Steve called and
280509 - said power supply will be received by Ascendtech and can be installed
280510 - for 2 days testing and shipment on 130328. ref SDS 0 VN8N Confirmed
280511 - in telephone call that customer wants 2 days testing and shipment on
280512 - 130328 at standard rates. ref SDS 0 Y432 Steve explained that
280513 - Ascendtech cannot obtain the specified keyboard nor anything close, so
280514 - the keyboard was removed from the order. ref SDS 0 HF4H Submitted
280515 - letter to Ascendtech confirming guidance on completing the
280516 - transaction. ref SDS 0 J64F
280517 -
280518 -
280519 -
280520 -
280521 -
280523 - ..
2806 -
2807 -
2808 - Background
2809 -
280901 - On 130313 placed order 368873. ref SDS 34 1E9K
280902 -
280903 - On 130314 submitted letter, 130314 1117, ref SDS 35 665H, and
280904 - presenting with 5 questions, listed on 130313 1130. ref SDS 34 YB6F
280906 - ..
280907 - On 130315 telecon discussed modifications to order 368873, ref SDS 36
280908 - ZK3A, and submitted letter confirmed scope and price changes.
280909 - ref SDS 36 WV5N Received letter from Steve saying he will inspect the
280910 - computer after assembly and during software installation of OS to
280911 - verify scope is correct. ref SDS 36 VV5S
280913 - ..
280914 - On 130319 letter to Steve asks about results inspecting computer c21
280915 - after assembly to verify scope and workmanship, ref SDS 37 UG6M, and
280916 - asks about price changes. ref SDS 37 VI45, as planned in Steve's
280917 - letter on 130315 1154. ref SDS 36 VV5S
280919 - ..
280920 - On 130321 0818 called Ascendtech and talked to Steve. He reported
280921 - assembly of c21 was delayed by low staffing due to a rash of
280922 - illensses, and that a part was just received today. ref SDS 39 AS6F
280923 - Received letter from Ascendtech Accounting with final payment owed on
280924 - c21, and requested agreement to release the order for assembly.
280925 - ref SDS 39 M16L An attached file shows modified scope aligns with
280926 - customer's instructions. ref SDS 39 9Y9I Submitted letter approving
280927 - final price change, ref SDS 39 Y55F, asked if anything further is
280928 - needed for order to be finalized. ref SDS 39 TE3I
280930 - ..
280931 - On 130322 1018 Ascendtech requests customer provide more merchant
280932 - review and feedback on quality control for order 368873 placed 130313.
280933 - ref SDS 40 AS6F
280935 - ..
280936 - On 130323 0917 Val notifies that Ascentech requires no further action
280937 - by customer to finalize order 368873. ref SDS 41 1Z79
280938 -
280939 -
280941 - ..
2810 -
2811 -
2812 - Progress
2813 -
281301 - C20 Assembly Complete Order 2 Days Test Ship 130328 Receive OA 130403
281302 -
281303 - Follow up ref SDS 38 AS6F.
281304 -
281305 - Called Ascendtech...
281306 -
281307 - 216 458 1104 O-00000899 0804
281309 - ..
281310 - Talked to Steve...
281312 - ..
281313 - Steve advised that order 368873 has been assembled. Ascendtech
281314 - technicians are partitioning the disks. He expects this will
281315 - complete later today.
281317 - ..
281318 - He asked how much testing should be done? Steve said Ascendtech can
281319 - test overnight and ship tomorrow.
281321 - ..
281322 - Asked how much testing does Ascentech recommend?
281324 - ..
281325 - Steve advised that for this level of system some customers request 2
281326 - - 3 days testing.
281328 - ..
281329 - Said to test for 2 days and ship on Thursday, 130328 for delivery OA
281330 - 130403 - next Wednesday.
281332 - ..
281333 - After the call, change shipping requirements, since will be out of
281334 - town part of next week.
281335 -
281336 -
281338 - ..
2814 -
2815 -
2816 - 0914
2817 -
281701 - Called Steve back...
281702 -
281703 - 216 458 1104 O-00000899 0804
281705 - ..
281706 - His line was busy. Customer agent who answered said he will ask
281707 - Steve to call.
281709 - ..
281710 - Submitted letter to Steve saying...
281711 -
281712 - 1. Subject: Order Number 368873 Test and Ship Tomorrow Mar 27
281713 - Date: Tue, 26 Mar 2013 09:24:22 -0700
281720 - ..
281721 - 2. This modifies instruction on subject order. We discussed
281722 - testing 2 days and shipping OA Thursday 130328. You indicated
281723 - Ascendtech could test overnight and ship tomorrow, and I
281724 - requested 2 days testing and ship on Thursday.
281726 - ..
281727 - 3. After our call, noticed I am scheduled to be out of town next
281728 - week, and so might miss delivery. Additionally would like to
281729 - work on configuring c21 over the weekend.
281731 - ..
281732 - 4. Therefore, change instruction to test overnight and ship 2nd
281733 - day air.
281735 - ..
281736 - 5. Please call to confirm updated work plan on testing and
281737 - shipment.
281738 -
281744 -
281745 -
281746 -
281748 - ..
2818 -
2819 -
2820 - 0933
2821 -
282101 - Investigated shipping rates.
282102 -
282103 - Called Fedex...
282104 -
282105 - 800 463 3339
282107 - ..
282108 - Quoted following price increases above ground delivery...
282109 -
282110 - 2nd day air deliver Friday................ $130
282111 -
282112 - 3rd day air deliver Monday................ 80
282113 -
282114 -
282116 - ..
2822 -
2823 -
2824 - 0957
2825 -
282501 - Steve did not call back
282502 -
282503 -
282505 - ..
2826 -
2827 -
2828 - 1020
2829 -
282901 - Submitted another letter to Steve saying...
282902 -
282903 - 1. Subject: Re: FW: Order Number 368873 Test and Ship Tomorrow Mar 27
282904 - Date: Tue, 26 Mar 2013 10:22:59 -0700
282908 - ..
282909 - 2. Please call. Guess I don't want to spend the $130, and
282910 - probably better to have 2 days testing. I talked to Fedex and
282911 - they say if package cannot be received on Wednesday, they will
282912 - deliver the next day.
282913 -
282914 - [...below on 130326 0841 at 1102 Steve called as requested
282915 - and discussed work plan to finalize order 368873.
282916 - ref SDS 0 B25O
282917 -
282920 -
282921 -
282923 - ..
2830 -
2831 -
2832 - 1056
2833 -
283301 - Received letter from Steve saying...
283302 -
283303 - 1. Subject: FW: Order Number 368873 Test and Ship Tomorrow Mar 27
283304 - Date: Tue, 26 Mar 2013 12:54:53 -0500 1054 PST
283308 - ..
283309 - 2. Accounting just got back to me
283311 - ..
283312 - 3. Its about $130 extra, for the 2ed day air ...[referencing
283313 - letter to Steve earlier today at 0914 ordering ship tomorrow
283314 - 2nd day air, per above. ref SDS 0 0J6K...].
283316 - ..
283317 - 4. Right now, they are still doing the partitions I'll check on it
283318 - again, in an hour or so
283320 - ..
283321 - 5. Right now, the power supply is not in yet They are using one
283322 - from a different order, to set up the software for yours Yours
283323 - should be in tomorrow morning
283324 -
283325 - [...below on 130326 0841 at 1104 Steve called and explained
283326 - delay receiving power supply. ref SDS 0 SN8J
283328 - ..
283329 - 6. But I have some bad news also. The keyboard you wanted has
283330 - been discontinued. Our distributer can not get it
283332 - ..
283333 - 7. So, we can send a generic keyboard Or, you could pick a
283334 - different keyboard Or, put the keyboard cost towards the 2ed
283335 - day air etc
283336 -
283337 - [...below on 130326 0841 at 1104 Steve called - customer
283338 - advised Ascentech to remove keyboard from order 368873 for
283339 - credit of $99.99. ref SDS 0 HF4H
283341 - ..
283342 - 8. Thank you,
283343 -
283344 - Steve
283345 - Ascendtech Tech Support
283346 - Service: (216) 458-1101
283347 - Support: (216) 458-1104
283348 - Fax: (440) 946-1101
283349 - website: www.ascendtech.us
283350 - Operating Hours: Mon - Fri 9AM - 6PM Est
283351 -
283352 -
283353 -
283355 - ..
2834 -
2835 -
2836 - 1102
2837 -
283701 - Power Supply Not Yet Received Order 368873 Delays Assembly
283702 -
283703 - Steve called, responding to the letter earlier today, per above.
283704 - ref SDS 0 5Y8I
283706 - ..
283707 - Steve asked if Ascendtech letter submitted today at 1054 PST has been
283708 - received?
283710 - ..
283711 - Advised it has been received, but not yet reviewed, shown above.
283712 - ref SDS 0 V16H
283714 - ..
283715 - Steve advised that his letter reports Ascendtech has not received the
283716 - upgrade power supply ordered on 130315 1154. ref SDS 36 JW89
283717 - Ascendtech expects delivery tomorrow. The system has been assembled
283718 - and tested using an alternate power supply.
283720 - ..
283721 - The assembly technician is still partitioning the disks.
283723 - ..
283724 - If the power supply is not received today or tomorrow, then may not be
283725 - able to ship tomorrow as set out in customer's letter sent earlier
283726 - today at 0914, above. ref SDS 0 0J6K
283727 -
283728 -
283730 - ..
283731 - Shipping Standard Ground Original Order 368873
283732 -
283733 - Advised Steve not to expedite shipping tomorrow. This updates and
283734 - changes instructions in the letter earlier this morning at 0914, per
283735 - above. ref SDS 0 0J6K Explained decided to save $130 charge for 2nd
283736 - day delivery, and instead receive the package via standard shipping on
283737 - or about next Wednesday on 130403. This latest instruction implements
283738 - discussion earlier this morning at 0841 to test for 2 days and ship on
283739 - Thursday 130328. ref SDS 0 UF43 Further aligns with last letter
283740 - submitted to Ascendtech today at 1020, per above. ref SDS 0 5Y8I
283741 -
283742 - [...below on 130326 0841 at 1248 letter to Ascendtech
283743 - confirms test for 2 days and ship on Thursday 130328.
283744 - ref SDS 0 F836
283746 - ..
283747 - [On 130328 1452 shipment delayed resolving technical
283748 - problems assembling computer for order 368873, so will ship
283749 - on 130329. ref SDS 43 ME8N
283751 - ..
283752 - Steve feels that delaying shipping until Thursday provides ample time
283753 - for Ascentech to receive the power supply and test components
283754 - assembled for 2 days prior to shipping on Thursday.
283756 - ..
283757 - Net result is that Ascendtech will provide standard shipping, which
283758 - is included in the original order 368873, and therefore does not
283759 - require price adjustment.
283761 - ..
283762 - Steve said Ascentech will submit a letter with electronic
283763 - transmission notifying order has shipped with tracking number.
283764 -
283765 -
283767 - ..
283768 - Keyboard Ergonomic Efficient No Longer Manufactured
283769 -
283770 - Steve said Ascendtech cannot deliver the Logitech G110 Black USB
283771 - Keyboard ordered on 130313 1130. ref SDS 34 PUYV He advised the
283772 - manufacturer discontinued producing this model, as explained in
283773 - Ascendtech letter sent earlier this morning, but not yet reviewed, per
283774 - above. ref SDS 0 H349
283776 - ..
283777 - Explained customer has keyboard in stock, but ordered this keyboard
283778 - as an experiment to test utility, so omitting the keyboard from the
283779 - order is not critical.
283781 - ..
283782 - Ascendtech will ship the computer without a keyboard and issue a
283783 - credit for $99.99 making final price for c21 $3,299.28, reported on
283784 - 130313 1130. ref SDS 34 2C5K
283786 - ..
283787 - Post expense ledger...
283790 -
283791 -
283793 - ..
283794 - Motherboard Intel Boxdx78to x79 sata 6 GB/s No Change
283795 -
283796 - Steve asked if there are any further changes to consider on this
283797 - order?
283799 - ..
283800 - Asked about performance and durability of motherboards?
283802 - ..
283803 - Steve indicated Intel makes the best motherboards for personal
283804 - computers configured with Intel microprocessors. This order 368873
283805 - includes the best Intel motherboard - Boxdx78to x79 sata 6 GB/s USB
283806 - 3.0 - available on Ascendtech's list, reported on 130313 1130.
283807 - ref SDS 34 PTRY As a result, no change was made to the order.
283808 -
283809 - [On 130328 1452 Ascendtech reported testing discovered
283810 - motherboard Intel Boxdx78to x79 sata 6 GB/s failed with
283811 - "ATI Radeon HD 7950 3 GB HDMI DVI 2 x mDP" video card, so
283812 - switched motherboard to "Asus Sabertooth X79 LGA2011 DDR3
283813 - Esata 3". ref SDS 42 UH5G
283814 -
283815 -
283817 - ..
283818 - Television Tuner Haupaugh Software May Improve Performance
283819 -
283820 - Asked about configuring television "tuner" adapters for c18.
283822 - ..
283823 - Steve advised that Haupaugh makes good equipment. He suggested
283824 - checking the manufacturer for the adapter purchased from HP with c18
283825 - and described as (N America) FH PCle Crd-IR QD174AV, reported on
283826 - 120320 1643. ref SDS 21 T18X It may be Haupaugh, and in any case the
283827 - Hapaugh website has software that supports television tuners very
283828 - well. This would substitue for Microsoft media player, which has not
283829 - worked well so far on this scope.
283831 - ..
283832 - Thanked Steve for expert advice.
283833 -
283834 -
283836 - ..
2839 -
2840 -
2841 - 1248
2842 -
284201 - Submitted letter confirming understandings on work plan, and
284202 - saying...
284203 -
284204 - 1. Subject: Order Number 368873 Changes, Test 2 Days Ship Thursday Mar 28
284205 - Date: Tue, 26 Mar 2013 13:02:05 -0700
284213 - ..
284214 - 2. This confirms our telecon in relation to your letter earlier
284215 - today on 130326 1054 PST, shown below, and as set out in the
284216 - record for today concerning progress on assembly, testing, and
284217 - shipping order 368873, our c21. ref SDS 0 B25O
284219 - ..
284220 - 3. Ascendtech cannot provide the keyboard specified in order
284221 - 368873.
284223 - ..
284224 - 4. As a result the keyboard is removed the order. Ascendtech will
284225 - ship order 368873 without a keyboard. Ascendtech will credit
284226 - $99.99 on this change to the transaction. [...shown in the
284227 - record earlier today at 1102, above. ref SDS 0 HF4H...].
284229 - ..
284230 - 5. Ascendtech expects to receive the power supply later today or
284231 - tomorrow. Ascendtech has done assembly using a temporary power
284232 - supply, and today is performing the final step to partition
284233 - disk drives prior to testing the computer. [...shown in the
284234 - record earlier today at 1102, above. ref SDS 0 B25O...].
284236 - ..
284237 - 6. Ascendtech will test the computer for 2 days initially using
284238 - the alternate power supply, and will complete testing after
284239 - receiving the specified power supply. [...confirming discussion
284240 - with Steve earlier today, shown above. ref SDS 0 NU6F...].
284241 -
284242 - [...below on 130326 0841 at 1546 letter from Ascendtech
284243 - confirms work plan to test for 2 days and ship at standard
284244 - rates on 130328. ref SDS 0 RR8G
284246 - ..
284247 - 7. Computer will be shipped on Thursday 130328 using standard
284248 - shipping rates. [...shown in the record earlier today at 1102,
284249 - above. ref SDS 0 Y432...].
284250 -
284251 - [On 130328 1452 shipment delayed resolving technical
284252 - problems assembling computer for order 368873, so will ship
284253 - on 130329. ref SDS 43 ME8N
284255 - ..
284256 - 8. Thanks very much for excellent customer support.
284257 -
284263 -
284264 -
284266 - ..
2843 -
2844 -
2845 - 1546
2846 -
284601 - Received letter from Ascendtch saying...
284602 -
284603 - 1. Subject: RE: Order Number 368873 Changes, Test 2 Days Ship Thursday Mar 28
284604 - Date: Tue, 26 Mar 2013 16:27:53 -0500 1427 PST
284608 - ..
284609 - 2. Hello
284611 - ..
284612 - 3. Yes, 99.99 for the keyboard
284614 - ..
284615 - 4. And the power supply should be in tomorrow At which point they
284616 - will install it, and then put it back into testing for another
284617 - day To be shipped Thursday
284619 - ..
284620 - This aligns with the letter to Ascendtech earlier today, per above.
284621 - ref SDS 0 F833
284622 -
284624 - ..
284625 - 5. Thank you,
284626 - Steve
284627 - Ascendtech Tech Support
284628 - Service: (216) 458-1101
284629 - Support: (216) 458-1104
284630 - Fax: (440) 946-1101
284631 - website: www.ascendtech.us
284632 - Operating Hours: Mon - Fri 9AM - 6PM Est
284633 -
284634 -
284635 -
284636 -
284637 -
284638 -
284639 -
284640 -
284641 -
284642 -