CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 13 0000. ref SDS 5 0000.
040502 -
040503 -
040504 -
040505 -
040507 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Called HP Sales Escalation following up call with Madeline last night,
040902 - reported on 120228 1827. ref SDS 13 ZM5H
040903 -
040904 - 888 227 8451
040906 - ..
040907 - Talked to Mandy. She is also in the Phillipines.
040909 - ..
040910 - She is a supervisor. Mandy read the record for order H121417210
040911 - placed on 120205 0907. ref SDS 1 6A5M
040913 - ..
040914 - Mandy found Madeline's record on the call last night showing plans to
040915 - send a letter to the customer confirming scope of work, shown on
040916 - 120228 1827, ref SDS 13 UB5J
040918 - ..
040919 - Mandy went offline to check with Madeline.
040920 -
040922 - ..
0410 -
0411 -
0412 - 1638
0413 -
041301 - On hold.
041302 -
041304 - ..
0414 -
0415 -
0416 - 1647
0417 -
041701 - Mandy back online.
041702 -
041703 - Mandy said that Madeline has a call with another customer. Madeline
041704 - did tell Mandy that she (Madeline) submitted the letter for the
041705 - customer to the letter writing department with instructions on sending
041706 - it to the customer, as agreed in the call last night, reported on
041707 - 120228 1827. ref SDS 13 F896
041708 -
041710 - ..
0418 -
0419 -
0420 - 1747
0421 -
042101 - Madeline called back.
042102 -
042103 - She appoligozed for delays sending the letter as discussed on product
042104 - specifications. Madeline said she sent the letter to the letter
042105 - writing department last night, and assumed it had been sent to the
042106 - customer by now.
042108 - ..
042109 - Madeline will walk over to the letter writing department and ask when
042110 - they expect to send the letter, so this transaction can be concluded.
042112 - ..
042113 - Madeline also said she found HP Internet address showing product
042114 - specifications for h8 1280t, which she was unable to find last night,
042115 - reported on 120228 1827. ref SDS 13 4Z7L She was then able to compose
042116 - a letter listing specified components for concluding the transaction,
042117 - also, planned last night. ref SDS 13 F89G
042119 - ..
042120 - Thanked Madeline for following up on commitments, as best as possible
042121 - with HP's communication limitations.
042122 -
042124 - ..
0422 -
0423 -
0424 - 2024
0425 -
042501 - Received letter from Madeline though it says from Janet O, and
042502 - saying...
042503 -
042504 - 1. Subject: For order number H121417210
042505 - Date: Wed, 29 Feb 2012 19:37:49 -0800
042512 - ..
042513 - 2. Good Day!
042515 - ..
042516 - 3. I am sending this email as requested by you on our conversation
042517 - yesterday.
042519 - ..
042520 - 4. We have discussed that we will process for Return and
042521 - Exchange for the HP Pavilion HPE h8-1280t Desktop PC (H8qe)
042522 - as you were not able to get the right processor based on your
042523 - previous order. Aside from the original specification based
042524 - on this order # H121417210. You would like also to upgrade
042525 - the TV tuner, ATSC-NTSC with PVR, remote and the 1GB DDR5
042526 - Radeon HD 6850 [2 DVI, 2 mini-DP, HDMI. VGA adapter] that will
042527 - be addtional charge for $100.
042529 - ..
042530 - 5. I've explained to you how the Return and Exchange process that
042531 - once we will do the process today , For the previous order
042532 - for the pc the original amount its only $1,693.38 plus the tax
042533 - $ $184.08 = $1,877.46. We need to match the price from the
042534 - previous order and you need to pay the price difference. For
042535 - the exchange order this is the amount $1,804.15 plus the tax
042536 - of $ $157.86= $ 1962.01 with the price difference of $84.55
042537 - that you need to pay because you would like to upgrade two
042538 - specs.
042540 - ..
042541 - 6. As per request, Please check information below.
042543 - ..
042544 - 7. Components for the HP Pavilion HPE h8-1280t Desktop PC with
042545 - the product # Part: QC461AV#ABA
042547 - ..
042548 - Hardware Component Specifications
042550 - ..
042551 - 8. Motherboard Name
042552 -
042553 - Manufacturer: IPIWB-PB
042554 - HP: Pittsburgh
042556 - ..
042557 - 9. Chipset
042558 -
042559 - Intel X79 Express
042561 - ..
042562 - 10. Memory
042563 -
042564 - Memory slots: 4 DIMMS
042565 - Maximum memory:
042566 - 16 GB (4 x 4 GB)
042568 - ..
042569 - 11. Front-side-bus (processor dependent)
042570 -
042571 - DMI2 bus: 2 GB/s unidirectional
042573 - ..
042574 - 12. Integrated LAN
042575 -
042576 - Interface: Integrated into motherboard
042577 - Technology: RTL8171EH-CG gigabit ethernet controller
042578 - Data transfer speeds: up to 10/100/1000 Mb
042579 - Transmission standards: Gigabit 1000-Base-T Ethernet
042581 - ..
042582 - 13. Expansion Slots
042583 -
042584 - 2 PCIe (x16), 1 PCIe (x4), 1 PCIe (x1)
042586 - ..
042587 - 14. Sound
042588 -
042589 - Beats Audio
042591 - ..
042592 - 15. Drive Bays
042593 -
042594 - 13.33 cm (5.25 inch): 2
042595 - 8.89 cm (3.5 inch) HDD: 3
042596 -
042598 - ..
042599 - 16. Hardware Options
042600 - Hardware Component Options
042602 - ..
042603 - Power supply
042604 - 600W
042606 - ..
042607 - 17. Processor
042609 - ..
042610 - Intel Core i7-3960X (Sandybridge E) (130W) 3.3 GHz
042612 - ..
042613 - 18. Memory
042614 -
042615 - 16 GB (4 x 4 GB) DDR3 PC3-12800
042617 - ..
042618 - 19. Hard Drive
042619 -
042620 - 2 TB, 7200 rpm, SATA
042622 - ..
042623 - 20. Secondary Hard Drive
042624 -
042625 - 500 GB, 7200 rpm, SATA
042626 -
042628 - ..
042629 - 21. Primary Optical Drive Must select one of the following options:
042630 -
042631 - 16X DVD+/-R/RW SuperMulti DVD Burner
042632 -
042634 - ..
042635 - 22. Front Productivity Ports
042636 -
042637 - 15-in-1 card reader + Top I/O
042638 - (2 USB 3.0 + 1 headphone jack + 1 microphone jack) +
042639 - Front I/O (4 USB 2.0)
042641 - ..
042642 - 23. Networking
042643 -
042644 - 24. 802.11 b/g/n PCI Express Wireless Dual Band
042645 - Mini Card 2x2 + Bluetooth
042646 -
042648 - ..
042649 - 25. TV
042651 - ..
042652 - Hauppauge ATSC/NTSC/QAM PCI Express x1 TV tuner
042653 - card (includes remote control, expansion card
042654 - with IR ports, IR extender cable and IR emitter cable)
042655 - Graphics
042656 -
042658 - ..
042659 - 26. Graphics
042660 -
042661 - 1GB DDR5 Radeon HD 6850 [2 DVI, 2 mini-DP,
042662 - HDMI. VGA adapter]
042663 -
042665 - ..
042666 - 27. Keyboard and Mouse
042668 - ..
042669 - HP wireless keyboard and wireless optical mouse
042670 -
042672 - ..
042673 - 28. Software Category Options
042674 - Operating System
042676 - ..
042677 - Windows 7 Home Premium (64-bit)
042679 - ..
042680 - 29. Productivity Software
042681 -
042682 - Microsoft(R) Office Starter: reduced-functionality
042683 - Word & Excel w/ ads. No PowerPoint or Outlook
042685 - ..
042686 - 30. Security Software
042687 -
042688 - Norton Internet Security 2012 (15 month subscription)
042690 - ..
042691 - 31. Sincerely yours,
042692 -
042694 - ..
042695 - 32. Madeline Cooper
042696 - HP Home and Home Office
042697 - Resolutions Dept.
042698 -
042699 -
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042731 -
042732 -
042734 - ..
042735 - Added TV tuner, and changed video card to...
042736 -
042737 - 1GB DDR5 Radeon HD 6850
042738 - [2 DVI, 2 mini-DP,
042739 - HDMI. VGA adapter]............... $50
042740 -
042741 - TV tuner......................... 50
042742 -
042743 - TV FEATURES: Dual-format NTSC or over-the-air ATSC
042744 - high-definition TV tuner* with Personal Video Recorder
042745 - (PVR). BENEFITS: Lets you watch, pause, and replay from
042746 - cable, digital cable, digital satellite, or over-the-air
042747 - TV. Record your favorite TV shows with your PC. * ATSC
042748 - high-definition (HD) and NTSC source content varies and
042749 - will depend on broadcast signal, antenna, geographic
042750 - location and other factors. An external over-the-air
042751 - antenna that receives UHF and VHF signals is required for
042752 - ATSC reception. Viewing HD content will require a
042753 - compatible high-definition display. Ability to record,
042754 - edit, or transfer broadcast content such as TV programming
042755 - may be limited depending on the type of content.
042756 - Performance issues may arise, and do not constitute defects
042757 - in the produc
042759 - ..
042760 - Madeline said she will add these items to the order for total
042761 - additional charge tax included of $84, reflecting customer discount.
042763 - ..
042764 - Madeline will send a letter confirming that replaced computer will be
042765 - be...
042766 -
042767 - h8 1280t with...
042768 - i7-3960X Extreme Edition Sandy Bridge-E processor
042769 - Intel PIttsburg motherboard and
042770 - Intel x79 express chipset designed for socket LGA 2011
042772 - ..
042773 - If we get that letter will approve exchange transaction, and pay the
042774 - $84 additional charge.
042776 - ..
042777 - Madaline will then execute the order, and customer will receive
042778 - another form letter confirming the order, and that letter will not
042779 - specify the motherboard and chipset. Madeline said HP's standard form
042780 - letter to customers cannot be modified, however, customer can rely on
042781 - HP to implement product specification shown in initial confirmation
042782 - letter.
042784 - ..
042785 - Madeline could not find HP's Interent address listed in the record on
042786 - 120214 1433, ref SDS 2 HF4N, that specifies and offers for sale the h8
042787 - 1280t to facilitate notifying the factory about installing specified
042788 - components.
042790 - ..
042791 - Took about an hour on the telephone for Madeline trying to find the
042792 - Interenet address...
042793 -
042794 - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03189539&cc=us&dlc=en&lc=en&product=5155363
042796 - ..
042797 - Offered to send Madeline a letter with a link to HP's address.
042799 - ..
042800 - Madeline said her boss and HP management feel that working by
042801 - conversation to navigate complex transactions is faster and easier
042802 - than using electronic transmission of written communications that
042803 - avoid errors, loss, conflict, and calamity relying solely on talking.
042805 - ..
042806 - Ultimately, Madeline could not find HP's Internet address showing
042807 - product specifications for h8 1280t, which she needs to incorporate
042808 - into her letter. We tried saying HP's 500 character URL with the
042809 - telephone. After 10 mistakes, gave up.
042811 - ..
042812 - Madelne will perform research offline, and send the letter tomorrow
042813 - confirming scope of order to correct defects in h8 1280t delivered by
042814 - HP on 120214.
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0429 -