CONTACTS 
0201 - Comcast Corporation
020101 - Mr. Customer Assistant
020103 - Customer Support Department
0202 - Netgear, Inc.
020201 - Mr. Arvin Agent44026; Agent
020203 - Technical Support Comcast Router Department

SUBJECTS
Netgear WNR1000 N150 Wireless Router Received from Comcast Netgear T

3703 -
3703 -    ..
3704 - Summary/Objective
3705 -
370501 - Follow up ref SDS 8 0000, ref SDS 6 0000.
370502 -
370503 -
370504 -
370505 -
370507 -  ..
3706 -
3707 -
3708 - Progress
3709 -
370901 - Wireless Router High Speed Replace Cables Maintain Productivity
370902 -
370903 - Follow up ref SDS 8 W45N.
370904 -
370905 - On 101019 Comcast technician recommended getting...
370906 -
370907 -        Netgear RangeMax WNR1000 N150  Transmits 100 MB/s
370908 -
370909 - ...wireless router provided free from Comcast.
370911 -  ..
370912 - Replace the existing router...
370914 -             ..
370915 -            Netgear RP614v2
370916 -
370917 -            a.  Internet WAN 10/100 Mbps (auto-sensing) Ethernet
370918 -            b.  RJ-45 LAN 4 ports 10/100 Mbps (auto-sensing) Ethernet
370919 -
370920 - ...shown in the record on 030814. ref SDS 1 9Q8G
370921 -
370922 -
370924 -  ..
370925 - Evaluation Router Performance Increased 100%
370926 -
370927 - The purpose of changing routers is to improve data transfer rate,
370928 - including from the Comcast modem.
370930 -  ..
370931 - Tests today indicate the new router is significantly faster than the
370932 - the same tests when Comcast cable Internet service was installed on
370933 - 100915 1403. ref SDS 4 QS60   As seen below, the prior router reduced
370934 - data transfer rate by nearly 50%.  The new router seems to show no
370935 - loss of speed transmitting data through the new router to computers
370936 - with cable connections.
370938 -  ..
370939 - Note that tests for some reason require loading the address directly
370940 - into the web browser, rather than loading from within SDS; may need
370941 - cookies on, and Java enabled...
370942 -
370943 -              http://www.speakeasy.net/speedtest/
370945 -  ..
370946 - Shows.....
370947 -
370948 -            San Francisco
370949 -            Download....................... 20.60 MB/sec
370950 -            Upload.........................  4.09
370951 -
370952 -            Los Angeles
370953 -            Download....................... 20.35 MB/sec
370954 -            Upload.........................  3.93
370956 -             ..
370957 -            Washington DC
370958 -            Download....................... 10.05 MB/sec
370959 -            Upload.........................  1.54
370961 -  ..
370962 - Another test location...
370963 -
370964 -              http://www.speedtest.net/
370965 -
370966 -            San Francisco
370967 -            Download.......................  8.26 MB/sec
370968 -            Upload.........................  4.25
370970 -  ..
370971 - Unclear why but this test to server in San Francisco, is much slower
370972 - than any other tests.  As result, tried a server in San Jose...
370974 -  ..
370975 - Speedtest.net continue...
370976 -
370977 -
370978 -            San Jose
370979 -            Download....................... 20.55 MB/sec
370980 -            Upload.........................  4.45
370982 -             ..
370983 -            Los Angeles
370984 -            Download....................... 20.98 MB/sec
370985 -            Upload.........................  4.33
370987 -             ..
370988 -            Washington DC
370989 -            Download....................... 18.78 MB/sec
370990 -            Upload.........................  1.59
370991 -
370993 -  ..
370994 - Testing with Cable connected directly to model...
370995 -
370996 -              http://www.speakeasy.net/speedtest/
370998 -  ..
370999 - Shows.....
371000 -
371001 -            San Francisco
371002 -            Download....................... 20.96 MB/sec
371003 -            Upload.........................  4.59
371004 -
371005 -            Los Angeles
371006 -            Download....................... 21.13 MB/sec
371007 -            Upload.........................  4.40
371009 -             ..
371010 -            Washington DC
371011 -            Download....................... 10.27 MB/sec
371012 -            Upload.........................  1.59
371014 -  ..
371015 - Testing with Cable connected directly to model...
371016 -
371017 -              http://www.speedtest.net/
371018 -
371019 -            San Francisco
371020 -            Download....................... 11.46 MB/sec
371021 -            Upload.........................  4.54
371023 -             ..
371024 -            San Jose
371025 -            Download....................... 20.73 MB/sec
371026 -            Upload.........................  4.60
371028 -             ..
371029 -            Los Angeles
371030 -            Download....................... 20.14 MB/sec
371031 -            Upload.........................  4.55
371033 -             ..
371034 -            Washington DC
371035 -            Download....................... 18.80 MB/sec
371036 -            Upload.........................  1.62
371037 -
371039 -  ..
371040 - Wireless reports DTR 65 MB/s, which is less than 100 MB/s but may be
371041 - close enough.
371042 -
371043 -
371045 -  ..
371046 - Installation Netgear RangeMax WNR1000 N150 Wireless Router
371047 -
371048 - Disconnected existing router.
371050 -  ..
371051 - Connected new router.
371053 -  ..
371054 - Internet was immediately connected.  LAN is working with computers
371055 - talking to each other.
371057 -  ..
371058 - WiFi wireless connection worked immediately, as well, perhaps
371059 - reflecting prior common standards using the prior router, per above.
371060 - ref SDS 0 QY9J
371061 -
371062 -
371063 -
371065 -  ..
3711 -
3712 -
3713 - 2023
3714 -
371401 - WiFi wireless connection reports a problem.  May be that the router
371402 - has not been configured for the local workgroup RW.
371404 -  ..
371405 - Installation CD wants to install Flash Player.  Not sure this was
371406 - actually done on c16.  Installation process continued.
371408 -  ..
371409 - Wants to know the name of the wireless network...
371410 -
371411 -     Wireless Network Name...
371412 -
371413 -           welchco
371414 -
371415 -         Below, this was changed to...... rodwireless
371417 -      ..
371418 -     Wireless Security Encryption Level
371419 -
371420 -           WPA/WPA2
371421 -
371422 -         Below, this was changed to...... WPA
371424 -  ..
371425 - May want to change this if DTR is significantly slowed.
371426 -
371427 -     Wireless Passphrase
371428 -
371429 -           sdspoims38d
371431 -          ..
371432 -         Below, this was changed to...... sdspoims
371434 -  ..
371435 - Product Registration for technical support
371436 -
371437 -           Rod Welch
371438 -           rod@welchco.com
371439 -           Serial Number.................. 28C20A5C06A88
371440 -           Security Pin................... 32016215
371441 -           MAC............................ E091F50C04D5
371442 -
371443 -              [...below, received letter from Netgear with customer #
371444 -              and password. ref SDS 0 OE5W
371445 -
371447 -  ..
371448 - Netgear Smartwizard....
371449 -
371450 -    1.  Congratulations Your router is set up with Internet and
371451 -        Wireless settings
371452 -
371453 -    2.  Wireless Name.......................... welchco
371454 -        Wireless Security...................... WPA/WPA2
371455 -        Wireless Passphrase.................... sdspoims38d
371456 -        Router Admin Login Name................ admin
371457 -        Default Router Admin Password.......... password
371458 -
371459 -            [...below, Netgear technical support, Arvin, changed
371460 -            settings for wireless name, security, and passphrase.
371461 -            ref SDS 0 S55N
371463 -  ..
371464 - Netgear notice says in part...
371465 -
371466 -        Add Wireless Client
371468 -  ..
371469 - What does this mean???
371471 -  ..
371472 - Intel WiFi icon
371473 -
371474 -      This opens Intel Proset Wireless WiFi Connection
371476 -  ..
371477 - It is a list of local area networks, and has the newly created...
371478 -
371479 -            welchco
371480 -
371481 -       [...below, Netgear Tech Support changed Wireless network name
371482 -       from "welchco" to rodwireless. ref SDS 0 S55N
371484 -  ..
371485 - Activating this requires entering WiFi Protected Setup Wizard...
371487 -  ..
371488 - The first screen merely enters the network name... welchco
371490 -  ..
371491 - The next screen asks for...
371492 -
371493 -       Device Ownership Password..................... ref SDS 0 6R6O
371494 -
371495 - ...however, nothing can be entered in the dialog box.  The system
371496 - beeps on every keystroke.
371498 -  ..
371499 - Cannot find where this is defined nor setup .
371500 -
371501 -            [...below Netgear Technical support says the Device
371502 -            Ownership Password is the "Security Pin" number on the
371503 -            bottom of the router. ref SDS 0 6R6O
371504 -
371505 -            [...below, Intel reports this is glitch configuring newer
371506 -            routers to Intel Proset WiFi technology, have to disconnect
371507 -            secuirty, and then use Wireless Key, which is the Wireless
371508 -            Passphrase set in the Netgear configurtion browser, rather
371509 -            than Device Ownership Password/Security Pin. ref SDS 0 QM5I
371510 -
371511 -
371512 -
371514 -  ..
3716 -
3717 -
3718 - 2057
3719 -
371901 - Called Netgear.
371902 -
371903 - Talked to Gladys.
371905 -  ..
371906 - She said the router from Comcast has another support team in....
371907 -
371908 -            Netgear Comcast Department
371910 -  ..
371911 - Call.............................. 1 877 838 9102
371912 -
371913 -
371915 -  ..
3720 -
3721 -
3722 - 2106
3723 -
372301 - Talked to Arvin located in Southern India.
372302 -
372303 - Case Number.......................... 13530534
372304 -
372305 -            [...below received quality control customer survery from
372306 -            Netgear for Comcast. ref SDS 0 449L
372308 -  ..
372309 - English was good, and Arvin was very professional and competent.
372311 -  ..
372312 - Arvin advised that Netgear provides lifetime free technical support
372313 - for the WNR1000 N150 Wireless Router.
372315 -  ..
372316 - Arvin explained that the Device Ownership Password needed to configure
372317 - welchco wireless network, per above, ref SDS 0 4O6R, is on the bottom
372318 - of the Netgear router, which shows...
372319 -
372320 -               Security Pin...................... 32016215
372322 -  ..
372323 - Arvin said he doesn't know how to solve data entry problem for Intel
372324 - WiFi, per above, ref SDS 0 4O6R, and so wants to ignore Intel WiFi
372325 - setup process, and walk customer through the set up manually to
372326 - configure Microsoft Wireless Network support, rather than use the
372327 - Netgear CD instructions that came with the router today.
372328 -
372329 -
372330 -
3724 -

SUBJECTS
Intel Encrption Disable Configure Windows XP Wireless Router Protoco

5603 -
560401 -  ..
560402 - Intel Encrption Disable Configure Windows XP Wireless Router Protocol
560403 - Encrption Wireless Router Protocol Intel Disable Configure Windows XP
560404 -
560405 - Later the next day talking to George, at Intel tech support, was told
560406 - that Intel WiFi automatically configures new routers with Windows 7
560407 - 64-bit; but Windows XP requires special steps.
560409 -  ..
560410 - Intel explains that the router industry has stopped applying industry
560411 - standards for wireless encryption.  Therefore configureing newer
560412 - routers to use Intel WiFi support on Windows XP requires disabling
560413 - this feature for Intel WiFi setup.
560414 -
560415 -        Control Panel
560416 -          Add/Remove Programs
560417 -             Intel Proset Wireless WiFi Software
560418 -                Change
560419 -                   Modify
560420 -                      Wi-Fi Protected Setup
560422 -             ..
560423 -            Disable this feature.
560425 -  ..
560426 - With this feature disabled, Intel configuration for the router will no
560427 - longer ask for the Device Ownership Password, which is the Security
560428 - Pin, per above. ref SDS 0 6R6O
560430 -  ..
560431 - Intel configuration will instead ask for....
560432 -
560433 -          Wireless Key...................... sdspoims
560434 -
560435 - ...which today Arvin with Netgear helped set, per below. ref SDS 0
560436 - S55N
560438 -  ..
560439 - Asked how customers are notified of this change that requires Intel
560440 - security features?
560442 -  ..
560443 - The Intel rep explained that it is a big controversy that has not
560444 - been fully resolved.
560446 -  ..
560447 - Asked George to submit a letter confirming guidance in the call on how
560448 - to configure the router to support Intel WiFi technology, and which
560449 - is not documented.
560450 -
560451 -
560452 -
560453 -
560454 -
560455 -
560456 -
5605 -

SUBJECTS
Netgear WNR1000 N150 Wireless Router Received from Comcast Netgear T

9003 -
900401 -  ..
900402 - Intel Encryption Wirless Disabled Netgear Applied Microsoft Protocol
900403 - Netgear Tech Assistance Applied Microsoft Wireless Protocol Not Intel
900404 - Microsoft Wireless Encryption Applied Netgear Disabled Intel Wireless
900405 - Encryption Microsoft Wireless Applied Netgear Disabled Intel Wireless
900406 -
900407 - Arvin asked for Netgear router serial # ............... ref SDS 0 5Q69
900409 -  ..
900410 - Netgear setup using Internet browser IE or Netscape by entering an IP
900411 - address for the Netgear router...
900412 -
900413 -            192.168.1.1
900414 -
900415 -            http://192.168.1.1/index.htm
900417 -  ..
900418 - Same procedure used for configuring the prior Netgear router.
900420 -  ..
900421 - Arvin changed all the settings to...
900422 -
900423 -    3.  Wireless Name.......................... rodwireless
900424 -        Channel................................ 06
900425 -        Wireless Security...................... WPA-PSK [TKIP]
900426 -        Wireless Passphrase.................... sdspoims
900427 -        Router Admin Login Name................ admin
900428 -        Default Router Admin Password.......... password
900430 -  ..
900431 - Arvin switched from using Intel WiFi technology for wireless, to
900432 - Microsoft Wireless configuration.  This was successful getting the
900433 - router to support wireless data transmission with speed 54 Mpbs.
900435 -  ..
900436 - The next day, after getting assistance from Intel, per above,
900437 - ref SDS 0 QM5I, restored connection to Intel WiFi wireless network for
900438 - Windows XP on c16.
900440 -  ..
900441 - Also changed...
900442 -
900443 -        Wireless Security...................... WPA-PSK [TKIP]
900444 -
900445 - ...to...
900446 -
900447 -        Wireless Security...................... WPA2-PSK [AES]
900448 -
900449 -            [On 101028 1537 received letter from Intel with links to
900450 -            Intel Internet guidance for increasing router speed above
900451 -            54 Mbps, and this change resulted in higher speed of 65
900452 -            Mbps. ref SDS 10 YG50
900453 -
900454 -
900456 -  ..
9005 -
9006 -
9007 - 2214
9008 -
900801 - Received letter from Netgear saying...
900803 -         ..
900804 -    1.  Subject: NETGEAR Product Registration
900805 -        Date: Thu, 28 Oct 2010 03:48:54 -0000
900809 -         ..
900810 -    2.  Thank you for registering your NETGEAR product, please find
900811 -        your registration details below:
900813 -         ..
900814 -        Customer #: 13653732
900815 -        Username: rod@welchco.com
900816 -        Password: D41A152D
900818 -         ..
900819 -    3.  You will find information relating to your registered products,
900820 -        as well as your support history and warranty information.
900821 -
900824 -        NETGEAR Support
900825 -
900826 -
900828 -  ..
9009 -
9010 -
9011 - 2215
9012 -
901201 - Received another letter from Netgear...
901203 -         ..
901204 -    1.  Subject: NETGEAR Product Registration Confirmation
901205 -        Date: 28 Oct 2010 03:48:54 +0000
901209 -         ..
901210 -    2.  Thank you for registering your product with us. The following
901211 -        product has now been registered to your profile.
901213 -         ..
901214 -        Product Model: WNR1000-2VCNAS
901215 -        Serial Number: 28C20A5C06A88
901216 -        Purchase Date: Oct 27 2010 12:00AM
901218 -         ..
901219 -    3.  Visit our product support website to find solutions to common
901220 -        questions and download product updates and manuals.
901222 -         ..
901223 -    4.  To submit a new online support question, login to NETGEAR
901224 -        Customer Portal using your account credentials.
901226 -         ..
901227 -        Thank You,
901228 -        NETGEAR Support
901229 -
901230 -
901231 -
901233 -  ..
9013 -
9014 -
9015 - 2226
9016 -
901601 - Received 3rd letter from Netgear saying...
901602 -
901603 -    1.  Subject: COMCAST Customer Service Survey
901604 -        Date: 28 Oct 2010 04:54:28 +0000
901608 -         ..
901609 -    2.  Dear COMCAST Valued Customer,
901611 -         ..
901612 -    3.  Thank you for contacting the COMCAST Support Center. We strive
901613 -        to provide the best possible customer service and would
901614 -        appreciate your feedback regarding your recent experience with
901615 -        our Support Center.
901617 -         ..
901618 -    4.  Your last case...................... ref SDS 0 025V
901619 -
901620 -        Case No: 13530534
901621 -        Problem: WNR1000-2VCNAS - Wireless first time setup
901622 -        Agent: 44026
901624 -         ..
901625 -    5.  Please take a moment to complete this on-line survey to tell us
901626 -        how your recent case was handled by our support center.  Your
901627 -        participation will greatly help us in providing the best
901628 -        support possible.  Your responses will be kept strictly
901629 -        confidential.
901631 -         ..
901632 -    6.  Please click here to access the survey:
901634 -         ..
901635 -        Sincerely,
901637 -         ..
901638 -    7.  COMCAST Customer Support
901639 -
901640 -
901641 -
901642 -
901643 -
901644 -
901645 -
901646 -
9017 -