CONTACTS 

SUBJECTS
Kaiser Technology Email Medical Management Inquire Results Improveme
Kaiser Email Improvements Doctor Patient Communications Internet Tec

2404 -
2404 -    ..
2405 - Summary/Objective
2406 -
240601 - Follow up ref SDS 15 0000. ref SDS 14 0000.
240602 -
240603 -
240604 -
240605 -
240606 -
240608 -  ..
2407 -
2408 -
2409 - Progress
2410 -
241001 - Case 78351027 Review Physician Training Local Configuration
241002 -
241003 - Follow up ref SDS 15 Y27I.
241004 -
241005 - Background reporting issues using Kaiser's electronic mail (email)
241006 - system is reported in the record on 070113, ref SDS 13 OX5J, notifying
241007 - of issues originally listed on 060106. ref SDS 5 AO5K   More recently,
241008 - on 061227 Millie requested support for clear, concise, complete
241009 - communication with the doctor. ref SDS 11 OX5J  On 070115 Millie sent
241010 - another letter to Kaiser, and on 070116 Kaiser reported review was
241011 - underway, and assigned a case number. ref SDS 15 EF7L
241013 -  ..
241014 - Millie responded and clarified the scope of the work. ref SDS 15 Y27I
241016 -  ..
241017 - Millie received ref DRT 1 0001 dated today and responding to Millie's
241018 - letter, ref DIP 9 0001, reported in the record on 070116. ref SDS 15
241019 - Y27I
241021 -  ..
241022 - Manny says in his letter...
241023 -
241024 -    1.  Hello again from Kaiser Web Support...I haven't heard back from
241025 -        you regarding your problem below.  Do you still require
241026 -        assistance with the issue at this time?   If so, please respond
241027 -        to my email below and I will continue to investigate this
241028 -        issue. ref DRT 1 0001
241030 -         ..
241031 -    2.  I look forward to hearing from you soon. ref DRT 1 ZY5M
241033 -  ..
241034 - There has been no notice from Kaiser that the email system has been
241035 - changed, to alert people about experimenting to test for improvement.
241037 -  ..
241038 - Manny references Millie's letter on 070116 that cites the record on
241039 - 060106 listing 5 issues. ref SDS 15 4Q3Y  For some reason, Kaiser's
241040 - letter today does not present actions taken on the other 4 issues, nor
241041 - is there reference to Millie's letter on 070117 that clarifies scope,
241042 - also reported on 070116. ref SDS 15 Y27I
241044 -  ..
241045 - Recent correspondence with the primary care physician at Kaiser seems
241046 - to indicate...
241047 -
241048 -    1.  Letter on 070204 Kaiser may have modified email system,
241049 -        because citations to the record now render correctly,
241050 -        including anchors.
241052 -         ..
241053 -        If the doctor has comparable access this resolves the screen
241054 -        width problem, so that precision access is now supported.
241055 -        Despite failure to notify the customer, Kaiser deserves credit
241056 -        for taking timely action on this issue listed on 060106.
241057 -        ref SDS 5 5U8L
241059 -  ..
241060 - Cut and Paste Support Diminished New Issue...
241061 -
241062 -
241063 -    2.  Kaiser has changed the format of email.  Formerly this was
241064 -        close to regular email.  Cut and Paste was efficient for
241065 -        capturing the record.  Now, it does not seem possible to
241066 -        highlight the subject field.  This has to be typed again by the
241067 -        user which increases error by 1000%.
241069 -         ..
241070 -        This adds to the list on 060106, so there are still 5 issues
241071 -        pending. ref SDS 5 AQ4G
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