CONTACTS 

SUBJECTS
Links Fail Kaiser Email System Width Too Narrow Poor Productivity Pr

2003 -
2003 -    ..
2004 - Summary/Objective
2005 -
200501 - Follow up ref SDS 8 0000, ref SDS 7 0000.
200502 -
200503 -
200504 -
200505 -
200506 -
200507 -
200509 -  ..
2006 -
2007 -
2008 - Progress
2009 -
200901 - On 061218 Millie reported poor productivity to the doctor using the
200902 - Kaiser email system, ref SDS 7 8U5L, citing initial review on 060106.
200903 - ref SDS 4 AO5K  About a week later, on 061227 Millie submitted a
200904 - letter, ref DIP 5 0001, providing feedback notifying Kaiser's email
200905 - system webmaster about the scope of the problem. ref SDS 8 OX6H  The
200906 - web master, Mario, responded suggesting that customers call the doctor
200907 - for clear, concise, complete communications, rather than rely on
200908 - Kaiser for efficient electronic communications that verify accuracy of
200909 - conversations in calls and meetings. ref SDS 8 214Q
200911 -  ..
200912 - Yesterday, Millie sent a letter to the doctor.  A link in the letter
200913 - failed because Kaiser's email system sheared off the anchor, thus
200914 - frustrating requirements for precision access to verify accuracy of
200915 - communications. ref SDS 9 II3Q
200917 -  ..
200918 - Today, Millie submitted ref DIT 1 0001 responding to Mario's letter,
200919 - ref DRP 6 0001, received on 061227. ref SDS 8 E47G
200921 -  ..
200922 - Millie says to Kaiser's Web Master...
200923 -
200924 -    1.  Thanks for timely response to my letter on 061227. ref SDS 8
200925 -        217L
200927 -  ..
200928 - Millie refers to Kaiser's letter, ref DRP 6 0001, received on 061227,
200929 - ref SDS 8 E47G, which responded to Millie's letter, ref DIP 5 0001,
200930 - submitted to Kaiser on the same date, 061227. ref SDS 8 OX6H
200931 -
200932 -            [On 070223 Kaiser asks if changes Kaiser made have solved
200933 -            the problem. ref SDS 11 H93I
200935 -  ..
200936 - Problems to solve are listed on 060106. ref SDS 4 AO5K
200938 -  ..
200939 - Millie's letter to Kaiser continues...
200940 -
200941 -    2.  Comments are reported in the record for that date. ref SDS 8
200942 -        217L
200944 -         ..
200945 -    3.  Today, I tried to send my doctor a letter he requested with
200946 -        precision access to details about my cancer.
200948 -  ..
200949 - This refers to Millie's letter to the primary care physician on
200950 - 070112, ref SDS 9 II3Q, citing the record on 060523 that shows CT test
200951 - found nodes in right paratrachael. ref SDS 5 4O8P
200953 -  ..
200954 - Millie's letter to Kaiser continues...
200955 -
200956 -    4.  You can open this, but the letter to my doctor looks like this...
200958 -            ..
200959 -           http : //www.welchco.com/sd/08/00101/02/06/05/23/144152.HTM#4O8
200960 -           P
200961 -
200962 -        ...with the result that the doctor wastes a lot time trying to
200963 -        find what he wants.
200965 -         ..
200966 -    5.  Can you help?
200967 -
200968 -            [On 070115 Kaiser submitted issues with email productivity
200969 -            to technical and management teams. ref SDS 10 OX5J
200970 -
200971 -            [On 070223 Kaiser asks if changes Kaiser made have solved
200972 -            the problem. ref SDS 11 H93I
200973 -
200975 -  ..
200976 - Case ID 10236157 Kaiser Assigns Same Problem ID
200977 -
200978 - Millie received ref DRT 1 0001 a form letter from Kaiser responding to
200979 - her letter, ref DIT 1 0001
200980 -
200981 -    1.  Thank you for contacting Kaiser Permanente.  We have sent your
200982 -        message to the appropriate department. ref DRT 1 0001
200984 -         ..
200985 -    2.  The case ID number for your message is Case ID 10236157.
200986 -        Please include this number in future messages or replies that
200987 -        you send to us on the same subject. ref DRT 1 GW6F
200989 -  ..
200990 - This is the same case number assigned on 061227. ref SDS 8 IN8N
200992 -  ..
200993 - Kaiser's letter continues...
200994 -
200995 -    3.  We will respond to your message within 48 hours of receiving it
200996 -        (excluding weekends and holidays). ref DRT 1 E66K
200997 -
200998 -            [On 070115 Kaiser submitted issues with email productivity
200999 -            to technical and management teams. ref SDS 10 OX5J
201000 -
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201007 -
2011 -