CONTACTS 
0201 - Pacific Bell Network Services
020101 - Ms. Evelyn Bannon; Technical Advisor
020103 - DSL Help Desk

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 7 0000. ref SDS 6 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040507 -
040509 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Complete Configuration istration Needed for Configuring Enternet 300
040902 -
040903 - Follow up ref SDS 7 8L8Y, ref SDS 2 8L8Y.
040904 -
040905 - Talked to Mahmood - ID (email and telephone)
040906 -
040912 -
040913 -
040914 -
040916 -  ..
040917 - Transferred Millie's Email Account as Sub-account to New Yahoo Account
040918 -
040919 - Follow up ref SDS 7 Z175.
040920 -
040921 - Mahmood assisted in using SBC Internet procedures at...
040922 -
040923 -          http://sbc.yahoo.com
040924 -
040925 - ...to configure a sub-account for Millie using identification Mahmood
040926 - initiated on 030908. ref SDS 7 U55I  After going through several
040927 - steps, there was a consent form for subscribing to a Yahoo email
040928 - service. Mahmood advised that he could not recommend accepting or
040929 - declining
040931 -  ..
040932 - I asked if it is necessary to accept SBC's proposal to subscribe to
040933 - Yahoo's email service in order for Millie to continue using email
040934 - which is paid by the monthly subscription for the SBC DSL Internet
040935 - service?
040937 -  ..
040938 - Mahmood related that Millies old account can be used for a sub-account
040939 - rather than subscribing to Yahoo services.
040941 -  ..
040942 - As a result, decided to leave Millie's account in tact, and did not
040943 - accetp Yahoo's proposal for email services.
040945 -  ..
040946 - Mahmood advised that SBC plans to force all customers using DSL for
040947 - Internet access to subscribe to Yahoo services, as related yesterday
040948 - in configuring a new primary account. ref SDS 7 V48O
040950 -  ..
040951 - Mahmood indicated an understanding that Pacbell has contracted with
040952 - Yahoo because Yahoo has better email servers and support than Pac
040953 - Bell.
040954 -
040955 -    This explanation is tempered by the following facts...
040956 -
040957 -        1.  Yahoo sells advertising.
040959 -             ..
040960 -        2.  Pac Bell recently announced a reduction in the cost of DSL
040961 -            service from $50 per month to about $30 per month.
040963 -             ..
040964 -        3.  Server hardware and software is continually being updated
040965 -            by everyone.  Computer prices have fallen in recent years,
040966 -            so a large scale customer like SBC has equal or better
040967 -            access to the same server equipment that Yahoo has
040968 -            available.
040970 -     ..
040971 -    This record suggests Yahoo agreed to provide email service for Pac
040972 -    Bell's (SBC) customers at a reduced rate in order to obtain a
040973 -    captive audience for its advertisers.  Forcing customers to use
040974 -    cookies that give Yahoo direct access to customer's computers,
040975 -    rather request and obtain acceptance of transactions, creates the
040976 -    captive audience Yahoo needs to draw advertising customers from
040977 -    competitors.
040978 -
040979 -
040981 -  ..
040982 - Email New Configuration Settings for Millie
040983 -
040984 - Follow up ref SDS 7 3P97
040985 -
040986 - Mahmood provided instructions for configuring Millie's email, per
040987 - planning yesterday, ref SDS 7 V458, and new guidance today, per above,
040988 - ref SDS 0 R168, that Millie can use her original server
040989 - configuration...
040991 -           ..
040992 -          Incoming Mail Server....
040993 -
040994 -             Server name:
040995 -
040996 -                  postoffice.pacbell.net
040998 -              ..
040999 -             User name:
041000 -
041001 -                  milliebuck
041003 -           ..
041004 -          Outgoing Mail Server
041005 -
041006 -              Server name:
041007 -
041008 -                  mail.pacbell.net
041009 -
041010 -              User name:
041011 -
041012 -                  milliebuck
041013 -
041014 -
041015 -
041016 -
0411 -

SUBJECTS
Default Null Subject Account for Blank Record

050301 -  ..
050302 - Email New Configuration Settings for Rod
050303 -
050304 - Follow up ref SDS 7 3P97.
050305 -
050306 - We reviewed the letter yesterday that reported the SBC Yahoo service
050307 - is not supporting email operations correctly.
050309 -  ..
050310 - Configuration is set for the system to remember the password.
050311 - ref SDS 7 FU4M
050313 -  ..
050314 - Experience shows that the Yahoo email system requires entering a
050315 - password each time a letter is received and again when a letter is
050316 - transmitted.
050318 -  ..
050319 - Initially, Mahmood related that Yahoo mail service requires upgrading
050320 - to modern email programs in order to provide a higher level of
050321 - security to customers.  He said the problem of failure to recognize
050322 - the password has been "saved," can be solved by upgrading to Netscape
050323 - 6 or 7, whatever is the lastest program that strives to provide the
050324 - same level of support that is available from Microsoft Outlook.
050326 -  ..
050327 - We reviewed prior work showing that Netscape 4.7 is more productive
050328 - than other versions.  We do not want to sacrafice productivity in
050329 - exchange for greater security claimed by Yahoo as a disguise for
050330 - selling advertising, including unsupervised access to our computer
050331 - using cookies. Initially, Mahmood indicated customers have no choice
050332 - but to configure their system to fit Yahoo's ideas for better security
050333 - and lower productivity.
050335 -  ..
050336 - After further consideration, Mahmood suggested that configuration of
050337 - the mail server in Netscape Preferences may be corrupted.  He
050338 - suggested opening Netscape 4.7 and selecting Mail Servers in the
050339 - Preferences menu.
050340 -
050341 -    Open the Edit option for the Outgoing Mail server and delete the
050342 -    entry for the Server name.  Then press backspace a few times and
050343 -    the delete key to remove additional characters that are no visible
050344 -    in the specification box.  After deleting extra and invisible
050345 -    characters, enter the Server name again, as shown in the record on
050346 -    030908. ref SDS 7 3P97
050348 -     ..
050349 -    Do the same for the User name
050351 -  ..
050352 - Click OK to save these changes.  This returns to the main level for
050353 - configuring mail servers.
050354 -
050355 -    Make the same changes for the Outgoing Mail server.
050357 -  ..
050358 - After making these changes.  Tried the email system, and found that
050359 - it runs properly without changing to Netscape something else.
050360 -
050361 -
050362 -
050363 -
050364 -
050365 -
050366 -
050367 -
0504 -

SUBJECTS
Default Null Subject Account for Blank Record

060301 -  ..
060302 - Mahmood Excellent Professional Service Expedites Solution
060303 - SBC Optimizes Customer Satisfaction Builds Loyalty Expands Sales
060304 -
060305 - Follow up ref SDS 7 OE6H
060306 -
060307 - Mahmood said he received a copy of the letter to Vahid that commended
060308 - the work Mahmood did on 30808.
060309 -
060310 -
060311 -
060312 -
060313 -
060314 -
060315 -
060316 -
060317 -
060318 -
060319 -
0604 -