CONTACTS 

SUBJECTS
Connection Failing Authentication Error NTS Enternet Will Not Connect
Authentation Error NTS Enternet Will Not Connect Msg 0037P
Connection Failing
Enternet 300 Failed Connection Dropped Time Out Removed New Configura
Installed Again NTS Enternet 300 Failed DSL Software Unreliable with

1007 -
1007 -    ..
1008 - Summary/Objective
1009 -
100901 - Follow up ref SDS 5 0000. ref SDS 3 0000.
100902 -
100903 - DSL crashed today; was unable to connect.  Investigation showed that
100904 - since the DSL account in San Francisco has been closed, a new account
100905 - needed to be opened by registering for DSL on Millie's account in
100906 - Concord on 925 680 8947.  Got this done, but required getting a new
100907 - DSL registration account name that is different from Millie's email
100908 - address. ref SDS 0 8L8Y
100909 -
100910 -
100911 -
100912 -
100914 -  ..
1010 -
1011 -
1012 - Progress
1013 -
101301 - DSL service at Millie's place in Concord was developed on 020909.
101302 - ref SDS 4 0001
101304 -  ..
101305 - DSL connection process is reporting an error this morning.
101307 -  ..
101308 - On 020916 installed DSL and used milliebuck as the username, with
101309 - password of poimss. ref SDS 6 OL5L
101311 -  ..
101312 - Failure to connect persisted.
101314 -  ..
101315 - Called...
101316 -
101317 -          Technical Support 877 722 3755
101318 -
101319 -
101321 -  ..
1014 -
1015 -
1016 - Discussion
1017 -
101701 - Talked to Rob.
101702 -
101703 - Rob asked if we remember registering the account.
101705 -  ..
101706 - Case:  32520976
101708 -  ..
101709 - Rob asked me to hold while he investigates to see what can be done to
101710 - get our service restored.
101712 -  ..
101713 - He advised that the account has not been registered.
101715 -  ..
101716 - Registration requires a temporary DSL account name:
101717 -
101718 -                sbcyahooreg@sbcglobal.net
101719 -
101720 - ...that is entered one time in the DSL configuration and setup
101721 - program, along with the....
101723 -  ..
101724 - Password:
101725 -
101726 -                sbcyahooreg
101727 -
101729 -  ..
101730 - While Rob was online, the DSL Enternet 300 program was called and a
101731 - new DSL account was created using the temporary account name and
101732 - passwork, per above. ref SDS 0 LS9L
101734 -  ..
101735 - After this temporary account was created, called the DSL program and
101736 - clicked:  "connect"
101738 -  ..
101739 - Connection was successful.
101741 -  ..
101742 - Opened the web browser to log onto the SBC registration process on
101743 - the Internet.  Rob said the....
101744 -
101745 -     Registration site is....
101746 -
101747 -                https://sbcreg.sbcglobal.net
101749 -  ..
101750 - This site showed only two options....
101751 -
101752 -           Do Not Accept                    I Accept
101754 -  ..
101755 - Otherwise the page was blank.
101757 -  ..
101758 - I clicked on "I Accept"
101760 -  ..
101761 - Nothing happened.  We waited for about 5 minutes thinking the system
101762 - was slow.  Then considered that Pac Bell may only support Bill Gate's
101763 - software, and so closed the browser and booted up Internet Explorer.
101765 -  ..
101766 - Entered the same location for the registration process. ref SDS 0 KV4M
101768 -  ..
101769 - This time, we got a bunch of text with terms and conditions for using
101770 - the Pac Bell Internet system.
101772 -  ..
101773 - At the bottom of the page the same two options....
101774 -
101775 -           Do Not Accept                    I Accept
101776 -
101777 - ...that had displayed the last time.
101779 -  ..
101780 - I clicked on "I Accept"
101782 -  ..
101783 - Nothing happened.  We waited for about 5 minutes thinking the system
101784 - was slow.  Then considered that Pac Bell may only support customers
101785 - who sign up by giving over confidential identification information
101786 - through the use of "cookies."
101788 -  ..
101789 - Tried changing the configuraion of privacy for IE to accept cookies.
101791 -  ..
101792 - Clicked on "I Accept" again.
101794 -  ..
101795 - This time a new screen appeared and offered a number of names Millie
101796 - can use for her DSL account.  All of the choices were in the name of
101797 - Millie Welch, evidently reflecting that Millie's phone number may be
101798 - in the name of Welch.  There was an option to create a custom user ID
101799 - name.
101800 -
101801 -
101802 -
101803 -
101804 -
101805 -
1019 -

SUBJECTS
Welch, Millie User ID and Password:
EnterNet 300 for Pac Bell DSL Service, 000415
NTS Enternet 300 Configuration DSL Registration

140501 -  ..
140502 - User ID Changed New Registration Needed for Configuring Enternet 300
140503 -
140504 - Account registration name used for configuring DSL account.
140505 -
140506 -                 milliebuck@sbcglobal.net
140508 -  ..
140509 - NTS Enternet 300 configuration instructions are in the record on
140510 - 010202. ref SDS 2 5395  There is also some additional guidance in the
140511 - record on 010129. ref SDS 1 0040
140513 -  ..
140514 - Password was the same:  poimss
140516 -  ..
140517 - Rob advised that even though we have a new registration name, we can
140518 - keep the email addresses....
140519 -
140520 -                 rodwlech@pacbell.net
140521 -
140522 -                 milliebuck@pacbell.net
140524 -  ..
140525 - Rob assisted in setting up the email addresses.
140527 -  ..
140528 - Completed registration with a few glitches.
140530 -  ..
140531 - Was then able to connect to the Internet and retrieve email.
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1406 -