CONTACTS 
0201 - Earthlink                                    800 327 8455
020101 - Mr. Enrique Cxxxxx
020102 - Customer Representative =888-932-1997
020103 - bizbilling@earthlink.net
020104 - Billing Department  =888-932-1997

SUBJECTS
Invoice Earthlink #89811697 Dated 021002
Invoice Earthlink #107552319 Dated 030202
$22.47 Inccorect Charge for Extra Usage Hours Dial Up Service Which i
$267.57 Inccorect Charge for Extra Usage Hours Dial Up Service Which

0706 -
0706 -    ..
0707 - Summary/Objective
0708 -
070801 - Follow up ref SDS 6 0000. ref SDS 5 0000.
070802 -
070803 - Received ref DRT 1 0001 from Earthlink dated 030205 that is an invoice
070804 - number 107552319 which says it is dated 030202, although there is
070805 - nothing that reconciles the date of 030202 with the date of the
070806 - invoice 030205.
070808 -  ..
070809 - This invoice has a charge of $24.95 which is the normal rate we have
070810 - agreed to pay, as with past invoices over the past 5 years, and as
070811 - reported last month on 030107. ref SDS 5 CG6L
070812 -
070813 -
070815 -  ..
070816 - Claim for $22.47 Resolved with Credit
070817 -
070818 - Follow up ref SDS 5 4C7L.
070819 -
070820 - The invoice appears to show a credit of 22.47, ref DRT 1 PPTU, for the
070821 - incorrect charge in the invoice received on 030107. ref SDS 5 4C7L  The
070822 - credit aligns with the notice to Earthlink on 030108 that the amount
070823 - of $22.47 was disputed in that it is for extra usage hours that were
070824 - later described on 030108 as dial up service, ref SDS 6 L85G, which we
070825 - have not contracted to use, as shown in the record on 010502,
070826 - ref SDS 1 8F6F, and so is not approved for payment, as shown in the
070827 - record on 030107. ref SDS 5 4C8H  On 030108 Earthink was notified that
070828 - the charges are disputed, ref SDS 6 L85F, by our letter dated the same
070829 - date, 030108. ref DIP 1 0001
070831 -  ..
070832 - Accordingly, Earthlink's invoice today appears to resolve this
070833 - dispute.
070834 -
070835 -     [On 030212 Millie reports that Discovery does not identify in its
070836 -     statement a credit of $22 on this matter. ref SDS 7 0001
070837 -
070839 -  ..
070840 - Claim to Recover $267.57 Erroneous Charges for Dial Services
070841 -
070842 - Earthlink's invoice shows an extra charge in the amount of $267.57
070843 - with the description "Total Hours" of 267, and another line has a
070844 - description that says Extra Usage Hours and appears to cover the
070845 - period from 030102 to 030202. ref DRT 1 PPUU
070847 -  ..
070848 - This charge repeats the error on the invoice last month, per above,
070849 - ref SDS 0 WF8K, except it is 10 times bigger.
070851 -  ..
070852 - Submitted ref DIT 1 0001 to Earthlink disputing this charge on the
070853 - same grounds submitted on the prior dispute, per above, ref SDS 0
070854 - WF8K, i.e., that we did not incur the extra usage for dial up services
070855 - and our agreement with Earthlink excludes dial up service, as shown on
070856 - 010502. ref SDS 1 8F6F  Request timely notice of credit so that
070857 - appropriate action can be taken notifying the credit card company on
070858 - this matter.
070859 -
070860 -       [On 030212 Earthlink submitted information showing identities
070861 -       and phone numbers where extra usage was incurred, and it
070862 -       establishes that extra usage was not done by nor approved by
070863 -       Welch. ref SDS 7 IG53
070865 -  ..
070866 - This letter was sent to the email address used for the prior incident
070867 - reported on 020108, ref SDS 6 L85F, and to the address shown in the
070868 - invoice, as instructed in the invoice. ref DRT 1 00W9
070869 -
070874 -
070875 -
070876 -
070877 -
070878 -
070879 -
070880 -
070881 -
0709 -