THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
February 8, 2003
04 00067 61 03020801
Customer Representative
service@earthlink.net
invoice.inquiry@earthlink.net
Billing Department
Earthlink
1660 East Roseville Parkway
Roseville, CA 95661
..
Subject:
Dispute $267.57 Inccorect Charge for Dial Up Services
Invoice Earthlink #107552319 Dated 030202 on account 8789240
We received
subject invoice
via email from Earthlink on February 8, 2003.
..
The invoice shows an
extra charge of $267.57
for alleged "extra usage hours"
accumulated using dial up services. We
dispute this charge
for reasons in our record on February 8, 2003,
citing a prior incident reported to Earthlink
on January 7, 2003 showing a charge for extra hours using dial up services
which are incorrect because we do not use dial up service, and
our contract with Earthlink expressly
excludes dial up service,
as shown on May 2, 2001.
..
We appreciate Earthlink's prompt action reversing the prior incorrect charge of
$22.47. Earthlink erred in failing to notify that a credit was issued until
receipt of your invoce
on February 8.
Please submit notice of timely credit on
this current matter so that we can take appropriate action with out credit card
company.
..
Sincerely,