CONTACTS 
0201 - Earthlink                                    800 327 8455
020101 - Mr. Enrique Cxxxxx
020102 - Customer Representative =888-932-1997
020103 - bizbilling@earthlink.net
020104 - Billing Department  =888-932-1997

SUBJECTS
Invoice Earthlink #89811697 Dated 021002

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 3 H83I, ref SDS 2 0000.
050502 -
050503 - Received ref DRT 1 0001 from Earthlink dated 030107 that is an invoice
050504 - number 10297926 which says it is dated 030102, although there is
050505 - nothing that reconciles the date of 030102 with the date of the
050506 - invoice 030107.
050508 -  ..
050509 - This invoice shows the normal monthly rate of $24.95 was paid on
050510 - 021207. ref DRT 1 CG7I
050512 -  ..
050513 - The charge for December in the amount of $24.95 is shown as paid on
050514 - 030102. ref DRT 1 SG8G
050516 -  ..
050517 - There is no bandwidth charge.
050519 -  ..
050520 - There is an extra charge in the amount of $22.47 with the description
050521 - "Total Hours," and another line has a description that says Extra
050522 - Usage Hours and appears to cover the period from 021202 to 030101.
050523 - ref DRT 1 LC8M
050525 -  ..
050526 - This is the second time Earthlink has overbilled.  A few months ago we
050527 - got a letter saying they overbilled, but a credit would be given for
050528 - the mistake on the next invoice, which they did.  Now they have taken
050529 - extra payment for charges that have not been approved.
050530 -
050531 -     [On 030108 notified Earthlink this charge is disputed. ref SDS 6
050532 -     HS67
050534 -      ..
050535 -     [On 030208 Earthlink invoice dated 030205 shows a credit of $22.47
050536 -     reversing these erroneous charges, ref SDS 7 WF8K, but overcharged
050537 -     again for $267.57. ref SDS 7 V46F
050539 -  ..
050540 - Over the five (5) years we have rented space first from JPS, which
050541 - later became Earthlink, there has never been a charge for Total Hours,
050542 - nor for "Extra Usage Hours."  There is no record of anyone from
050543 - Earthlink giving notice of "extra usage hours," and there has never
050544 - been an agreement to contract for extra usage hours, which was later
050545 - reported on 020108 to be for dial up service. ref SDS 6 L85G  On
050546 - 010502 terms of the agreement with Earthlink expressly excluded dial
050547 - up service. ref SDS 1 8F6F  Accordintly, there is no basis for this
050548 - charge and it is disputed.
050550 -  ..
050551 - The invoice further says to contact....
050552 -
050553 -       http://www.earthlink.net/support/invoicefaq/
050554 -
050555 - ...for billing questions, ref DRT 1 EF4J, and to notify Earthlink
050556 - within 30 days about disputes on billings. ref DRT 1 J65G
050558 -  ..
050559 - There is another website at...
050560 -
050561 -       http://myaccount.earthlink.net/
050562 -
050563 -     [On 030208 Earthlink invoice dated 030205 shows a credit of $22.47
050564 -     reversing these erroneous charges. ref SDS 7 WF8K
050565 -
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0506 -