CONTACTS 
0201 - Earthlink                            800 327 8455
020101 - Mr. Enrique Cxxxxx
020102 - Customer Representative =888-932-1997
020103 - bizbilling@earthlink.net
020104 - Billing Department  =888-932-1997

SUBJECTS
175 MB New Capacity
175 MB Capacity of Earthlink Account Shows Only 150M on Invoice #8981
Invoice Earthlink #89811697 Dated 021002
200 MB Capacity Reported by Earthlink

0906 -    ..
0907 - Summary/Objective
0908 -
090801 - Follow up ref SDS 36 0000, ref SDS 35 0000.
090802 -
090803 - Received invoice #89811697 dated 021002.  It seems to show that we
090804 - have 151 MB of space. ref DRT 1 J57I
090805 -
090806 - This is an error.  On 010502 Darcy quoted a price of $24.95 per month
090807 - for 175 MB of space. ref SDS 36 QR6F
090808 -
090809 - Why does the invoice show only 151 MB?
090810 -
090811 -  ..
090812 - How do we get a record of the current space we have available?
090813 -
090814 -    Earthlink's invoice says to write a letter using the address...
090815 -
090816 -
090817 -                invoice.inquiry@earthlink.net
090818 -
090819 -    ..., as shown in their letter today, ref DRT 1 PPWS, or, open...
090820 -
090821 -
090822 -       https://register.earthlink.net/cgi-bin/wsisa.dll/sf/login/index.html
090823 -
090824 -
090825 -    ...for information on account status. ref DRT 1 PPVT
090826 -
090827 -          ..
090828 -         Later in the day, after talking to Enrique, shown below,
090829 -         ref SDS 0 X89O, he assisted in opening the status report.  I
090830 -         was able to open an Internet location that shows we have 200
090831 -         MB of space.
090832 -
090833 -            [...below, received letter from Enrique. ref SDS 0 U35N
090834 -
090835 -  ..
090836 - We tried to log onto this location and get information on our account.
090837 - Earthlink is returning an error message saying our login information
090838 - for welchco is incorrect.  The only issue is the password, which is
090839 - shown in the record on 010510. ref SDS 38 KO9K
090840 -
090841 -
090842 -  ..
0909 -
0910 -
0911 - 0737
0912 -
091201 - Called Earthlink and talked to Raul in the billing department...
091202 -
091203 -                         888-932-1997 ext 4
091204 -
091205 - Raul asked for the last four (4) digits of the credit card that is
091206 - paying for this account.  This is shown in the record on 020403.
091207 - ref SDS 43 LI4K
091208 -
091209 - Raul says we have 200 MB of storage.
091210 -
091211 -  ..
091212 - Raul says our password is now...
091213 -
091214 -                           jubupuh7
091215 -
091216 -
091217 - I asked who set this up, since on 010502 Cliff set the password and
091218 - that works for our ftp operations? ref SDS 38 KO9K
091219 -
091220 -  ..
091221 - Raul will change the password back to....
091222 -
091226 -
091227 - Raul went offline to investigate who authorized a change in the
091228 - password.  He came back online in about five (5) minutes and said that
091229 - Earthlink has no record of who made the change nor who authorized the
091230 - change, nor when it occurred.  Raul said he believes the mixup in the
091231 - password, and the failure of the Earthlink Domain Account Maintenance
091232 - Login to accept our password on the Internet, is because Earthlink has
091233 - recently made improvements to their system to increase customer
091234 - productivity, and this resulted in information that was lost for some
091235 - customer accounts.
091236 -
091237 -  ..
091238 - Confirmation number on this effort:  45980160
091239 -
091240 - Raul will send an email confirming these understandings.
091241 -
091242 -
091243 -
091244 -  ..
0913 -
0914 -
0915 - 1307
0916 -
091601 - Called back talked to Enrique.  Explained we have not received the
091602 - letter from Raul confirming the capacity we have and our use of web
091603 - space on the Earthlink server.
091604 -
091605 - Enrique said he cannot check to see if Raul sent us an email.  After
091606 - some discussion, he agreed to send us another letter.
091607 -
091608 - Confirmation number on this effort:  46002075
091609 -
091610 -    [...below, received letter from Enrique. ref SDS 0 U35N
091611 -
091612 -
091613 -
091614 -
0917 -

SUBJECTS
Culture Knowledge Foster Communication Link Cite SDS POIMS for Founda
Traffic Visitors 21K Average Past Year Fosters Culture of Knowledge
Experience Bump into SDS Records on Internet Looking at Intelligence
Foster Culture of Knowledge Communication Link Cite SDS POIMS for Fou
Advertising Web Page Design, Hastings Research Com Metrics
Spent A Lot of Time Opening Links on SDS Records
SDS on Web Illustrates Usefulness of SDS, Com Metrics, 000716

1810 -
181001 -  ..
181002 - Com Metrics 21K Visitors Per Month Fosters Culture of Knowledge
181003 -
181004 - Raul said we can get a record of activity showing visitors to the
181005 - welchco website....
181006 -
181007 -
181008 -             http://www.welchco/logs
181009 -
181010 - A login window comes up.  In this window enter....
181011 -
181012 -
181013 -                     www.welchco.com
181014 -
181015 -
181016 - ...then the password shown in the record on 010510. ref SDS 38 QJ8M
181017 -
181018 -  ..
181019 - This location has the following information for the past year....
181020 -
181021 -
181022 -      welchco is averaging         84K hits per month
181023 -
181024 -                                   21K visitors per month
181025 -
181026 - Enrique said that each visitor might click on several links in a
181027 - particular webpage.  These figures suggest that users on average
181028 - click on 4 internal links for each webpage.
181029 -
181030 - Additionally, since SDS records are linked, we probably are not
181031 - getting 21K visitors per month, since each visitor typically spends
181032 - hours clicking related stuff.  But, in either case this level of
181033 - access reflects that some people are gaining value from the record
181034 - based on relatively consistent visitor access across the past year.
181035 -
181036 -  ..
181037 - Either the same people are using the record, or they are telling
181038 - others.
181039 -
181040 - If we assume 84K hits means someone is spending about 10 minutes
181041 - reading text, that means people are spending about....
181042 -
181043 -
181044 -                  84000 x 10 / 60  =  14,000 hours per month
181045 -
181046 -
181047 -  ..
181048 - If people only spend 5 minutes before clicking a link, that is still
181049 - a lot of hours per month that has people's attention.
181050 -
181051 - Actually, the Urchin glossary uses 30 minutes to signify a "visitor",
181052 -
181053 -    http://www.welchco.com/logs/urchin/ugroups/default/languages/enhelp/104.html
181054 -
181055 - The report says we are getting an average of 21K visitors per month.
181056 - If each spends an average of 30 minutes, that is approximately 10,000
181057 - hours per month, which correlates with the analysis of hits.
181058 -
181059 -  ..
181060 - I asked Enrique how these figures are calculated and if they are
181061 - accurate?
181062 -
181063 - Enrique said the figures are tracked by the Earthlink computers, and
181064 - so should be accurate.  He said that Technical Support can provide
181065 - more details.
181066 -
181067 - Enrique transferred the call to Technical Support
181068 -
181069 -
181070 -
181071 -  ..
1811 -
1812 -
1813 - 1349
1814 -
181401 - Talked to Dan in Technical Support.
181402 -
181403 - Dan said that customers are not charged for the data stored in the
181404 - log directory.
181405 -
181406 - Dan said that usage shown in the Urchin report should be accurate
181407 - since it comes from data on the Earthlink servers.  It actually is
181408 - part of the log directory that we were just discussing.
181409 -
181410 - Dan advised that more information can be obtained on the meaning of
181411 - the various categories of activity on the website, by clicking on the
181412 - sentence at the bottom of each report graph.
181413 -
181414 -
181415 -  ..
1815 -
1816 -
1817 - 2101
1818 -
181801 - Received ref DRT 2 0001 from Enrique saying...
181802 -
181803 -    You have a 200 Mb capacity for your web hosting account.
181804 -
181805 -    And as of 10-8-02 1:26 Pm Pacific time you are currently using
181806 -    113.86 Megs of web space.
181807 -
181808 -    And your monthly bandwidth allowance is 10 Gigs
181809 -
181810 - This confirms telecon above. ref SDS 0 0001
181811 -
181812 -
181813 -
181814 -
181815 -
181816 -
181817 -
181818 -
181819 -
181820 -
181821 -
181822 -
181823 -
181824 -
181825 -
181826 -
181827 -
181828 -
181829 -
181830 -
181831 -
181832 -
181833 -
181834 -
181835 -
181836 -
181837 -
181838 -
181839 -
181840 -
181841 -
181842 -
181843 -
181844 -
181845 -