CONTACTS 
0201 - Earthlink                            800 711 5353 fax or 800...
020101 - Mr. Bruce Newland
020102 - Service Quality Manager =916 787 8213
020103 - newlandb@corp.earthlink.net
020104 - Quality Engineering

SUBJECTS
Credit Card Change from First USA ...6533 to First USA ....2957
Credit Card Change from First  USA ...2957 to Millie's Mastercard 1665
Payment by Credit Card Need New Account
Credit Card Notice Account Not Honored First USA...2957 Changed to Mi

1006 -    ..
1007 - Summary/Objective
1008 -
100801 - Follow up ref SDS 7 0000, ref SDS 6 0000.
100802 -
100803 - Received ref DRT 1 0001 from Earthlink accounts payable notifying that
100804 - First USA is not honoring our account set up on 020209, ref SDS 8
100805 - 3P5H, and previously on 020123. ref SDS 7 BK4I
100806 -
100807 - The letter says...
100808 -
100809 -    To ensure uninterrupted service, please update your credit/debit
100810 -    card information by visiting EarthLink's secure website
100811 -
100812 -         http://support.earthlink.net/em/update1.html
100813 -
100814 -    .... or by calling 1-800-890-6356, option 2 (Monday through Friday, 8AM - 3AM
100815 -    EST and 8AM - 10PM EST Saturday and Sunday).
100816 -
100817 -  ..
100818 - Discussed with Millie, and she agreed to pay for this on her credit
100819 - card for the period ahead.
100820 -
100821 -  ..
100822 - The Internet address location asked for an email account to enter the
100823 - site, but we do not have an email address for welchco.com. Had same
100824 - problem on 020122. ref SDS 6 3P5H  On 020209 Earthlink advised that
100825 - payment for web sites can only be arranged by calling Earthlink.
100826 - ref SDS 8 GQ6H
100827 -
100828 - Therefore, I called the phone number...
100829 -
100830 -
100831 -                         800 890 6356
100832 -
100833 -  ..
100834 -
100835 - Want to change credit card from First USA ....2957
100836 -
100837 - Talked to Zsole
100838 -
100839 -  ..
100840 - Changed billing on the account to...
100841 -
100849 -
100850 -     [On 021125 changed credit card to Discover. ref SDS 9 LI4K
100851 -
100852 -
100853 -
100854 -
100855 -
1009 -

SUBJECTS
Payment Change Credit Card from First Card to First USA
Credit Card Payment Changed from Account ---2957 to Millie's Masterca

1405 -
140501 -  ..
140502 - AT&T Email Changed Payment to Millie's Mastercard Account
140503 -
140504 - Follow up ref SDS 8 0001.
140505 -
140506 - As a result of the notice from Earthlink per above, ref SDS 0 0001,
140507 - will likely get a notice from AT&T that First USA is not honoring
140508 - this AT&T account either.
140509 -
140510 -
140511 -                http://www.attbusiness.net
140512 -
140513 -
140514 - Tried to enter Millie's account per above. ref SDS 0 DN9M
140515 - ..
140516 - Entered Millie's name and account, then clicked "submit."
140517 -
140518 - Get message the transaction is declined, and when I returned, the
140519 - online system has changed the name from Mildred A. Welch to Rod
140520 - Welch, so this causes a name mismatch.
140521 -
140522 - On 020122 AT&T was having problems with their computer and so it was
140523 - necessary to call AT&T to complete transaction.
140524 -
140525 - Talked to Phillip.
140526 -
140527 - He explained we have to change the account address from Rod Welch to
140528 - Millie's address.  Did this, but not sure the address information is
140529 - exactly the same.
140530 - ..
140531 - Reference number:  22225152
140532 -
140533 - Phillip tried to make the change online and he also got a decline
140534 - notice.
140535 -
140536 - The problem could be that the bank has a different address string
140537 - than the bank has on record for Millie.
140538 -
140539 -
140540 -
140541 -
140542 -  ..
1406 -
1407 -
1408 - 1011
1409 -
140901 - Millie got back from exercise class.
140902 -
140903 - She called Mastercard Sears account...
140904 -
140905 -
140906 -                      800 669 8488
140907 -
140908 -
140909 - Talked to Pam.
140910 -
140911 - Pam said the bank declined the transaction because they were not sure
140912 - that Millie had given authorization.
140913 -
140914 - Pam related that the bank shows the transaction from Earthlink for
140915 - $24.95.
140916 - ..
140917 - They show having declined the AT&T transaction.
140918 - ..
140919 - Pam said she is updating the account to show approval for the
140920 - AT&T transaction, and so it will be accepted in a few minutes.
140921 -
140922 - Went back online, per above, ref SDS 0 JT3F, and entered the change of
140923 - account again, and this time received notice of successful
140924 - transaction.
140925 -
140926 -
140927 -
140928 -
140929 -
140930 -
140931 -
140932 -
140933 -
140934 -
140935 -
140936 -
140937 -
140938 -