CONTACTS 
0201 - IBM INTERNET                         800 821 4612 ext 222
020101 - Mr. Donald McKenzie
020102 - donald_mckenzie@vnet.ibm.com
020103 - Technical Support
020104 - Description
0202 - Earthlink                            800 711 5353 fax or 800...
020201 - Mr. Bruce Newland
020202 - Service Quality Manager =916 787 8213
020203 - newlandb@corp.earthlink.net
020204 - Quality Engineering

SUBJECTS
Payment Change Credit Card from First Card to First USA
Notice from AT&T Requesting Payment
Credit Card Change from First Card to First USA

0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 4 0000, ref SDS 3 0000.
060702 -
060703 - Received letter from AT&T notifying of diliquency in payment activity
060704 - on our email account. ref DRT 1 0001
060705 -
060706 - AT&T provides instructions, ref DRT 1 HG6J, and an address for
060707 - updating credit card....
060708 -
060709 -
060710 -                 http://www.attbusiness.net
060711 -
060712 - ...and selected....
060713 -
060714 -
060715 -                    Account Center
060716 -
060717 -
060718 - ...option from the black menu bar across the screen, near the top of
060719 - the window.  Account Center is the 3rd choice between Help Center and
060720 - Registration Center.
060721 - ..
060722 - The Account Center location has fields for entering an email
060723 - address and password.  After entering this information and
060724 - clicking....
060725 -
060726 -
060727 -                       Submit
060728 -
060729 -
060730 - ...the Account Center Menu is opened.  This location has a list of
060731 - tasks along the left side of the window under the heading "Account
060732 - Center Menu.  The first task is....
060733 -
060734 -
060735 -                     Manage Account
060736 -
060737 -
060738 - ...clicking this option opens another window to Manage Account, which
060739 - has a number of different tasks that can be performed.
060740 - ..
060741 - The third task is to....
060742 -
060743 -
060744 -                     Change Credit Card
060745 -
060746 -
060747 - ...clicking this option opens a window for entering credit card
060748 - information.
060749 - ..
060750 - Tried to change credit card from First Card to First USA.
060751 - because First Card is charging 20% interest, and First USA is charging
060752 - less.
060753 -
060754 - Entered the credit card account for First USA....
060755 -
060760 -
060761 - Got a message back saying system cannot accept the transaction.  This
060762 - did not explain why, so called Attbglobal.
060763 -
060764 - Called billing department...
060765 -
060766 -
060767 -                       800 863 8277
060768 -
060769 - ..
060770 - Talked to Sheri.
060771 -
060772 - Sheri said AT&T is working on the system today to create improvements,
060773 - and so cannot accept any credit information until next Wednesday,
060774 - 020131.  She said ordinarily customer support people could take the
060775 - customer's information and enter it, so there is a record showing good
060776 - faith performance by the customer of AT&T notices, as received today,
060777 - per above, ref SDS 0 0001, however, the changes AT&T is making today
060778 - require customers to call back on 020131.
060779 -
060780 -     [On 020209 was able to submit change in credit card assignment.
060781 -     ref SDS 6 0001
060782 -
060783 -
060784 -
060785 -
060786 -
060787 -
060788 -
060789 -
0608 -

SUBJECTS
Credit Card Change from First Card to First USA ...6533

1004 -
100401 -  ..
100402 - Change Earthlink Web Site for Welchco from First Card to First USA
100403 -
100404 - For same reasons above, ref SDS 0 WT7F...
100405 -
100406 -
100407 -
100408 -                http://help.earthlink.net
100409 -
100410 -
100411 - Could not figure out how to change credit card information to First
100412 - USA account, per above, ref SDS 0 WT7F, at this location.
100413 -
100414 -     [On 020123 contacted Earthlink and changed credit card
100415 -     information. ref SDS 5 0001
100416 -
100417 -     [On 020209 changed account again. ref SDS 6 3P5H
100418 -
100419 -     [On 020403 had same experience Earthlink's online credit card
100420 -     information does not work for welchco.com. ref SDS 7 KP8M
100421 -
100422 -     [On 020403 changed account payment card again. ref SDS 7 LI4K
100423 -
100424 -
100425 -
100426 -
100427 -
100428 -
100429 -
100430 -
100431 -
1005 -