THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: June 3, 2001 08:44 PM Sunday; Rod Welch

Called Doug Engelbart about deploying KM.

1...Summary/Objective


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CONTACTS 
0201 - Bootstrap Institute                  510 713 3550
020101 - Mr. Douglas C. Engelbart, Ph.D.
020102 - doug@bootstrap.org

SUBJECTS
Fear Accountability Prevents Pilot Testing SDS by SRI
Study Preliminary SRI Effort to Recommend Full Study
Accountability Essential for Management, People Fear Accountability
KM Research Project Not Enough Known, 000615

0706 -    ..
0707 - Summary/Objective
0708 -
070801 - Follow up ref SDS 9 0000, ref SDS 5 0000.
070802 -
070803 - Reviewed discussions with Pat about pilot testing SDS. ref SDS 8 017G
070804 -
070805 - How can we help people discover "intelligence" saves time and money,
070806 - and that worries about secrecy and accountability disappear when
070807 - people gain experience with Communication Metrics, under reasoning in
070808 - POIMS? ref OF 1 V8P1  People form imaginary trauma based on experience
070809 - with traditional practice, which prevents them from gaining experience
070810 - to discover SDS is different from traditional practice, under Lynn
070811 - Conway's explanation reviewed on 960612. ref SDS 1 1368
070812 - ..
070813 - Doug feels cost savings are an important factor.  People want
070814 - assurance before doing a pilot test that it will yield cost savings.
070815 -
070816 -    Proof of results in advance of testing is not mentioned as a
070817 -    predicate to pilot testing in the 1992 paper discussed with Doug on
070818 -    991222. ref SDS 3 5402
070819 -
070820 -    Doug's 1992 paper explains pilot testing in relation to the ABC
070821 -    improvement model.  SDS supports this model, reviewed on 991222.
070822 -    ref SDS 3 OZ3J
070823 -
070824 - We did not discuss how cost savings can be determined before testing
070825 - to determine cost savings.  Neither did we discuss cost savings on
070826 - other KM efforts.  IBM, for example, wasted $4B on Lotus Notes and
070827 - there is no record of "cost savings."  Indeed, IBM had a record
070828 - showing LN does not save time and money.
070829 -
070830 - In any case, why does a research organization require proof of success
070831 - in advance of doing research?  If we have proof, why do the research?
070832 -
070833 - Doug feels initial studies showing promise support a decision to focus
070834 - on SDS as a promising research opportunity.
070835 -
070836 - SDS has been favorably reviewed by DNRC, PG&E and USACE, reporting
070837 - "cost savings" using SDS for Communication Metrics.
070838 -
070839 - Doug asked if Pat is aware of these results?
070840 -
070841 - We discussed the meeting on 010517, where Pat reviewed reports from
070842 - USACE showing ROI of 10:1. ref SDS 7 GO3J
070843 -
070844 - Doug indicated it would be helpful to get an assessment from SRI
070845 - experts, who research organizational effectiveness and productivity.
070846 - This assessment would be used to approach SRI customers about funding
070847 - a larger pilot test, based on favorable results reported previously.
070848 -
070849 - This assessment needs to focus on an SRI partnership with Welch to
070850 - research applications discussed with Pat on 010517.
070851 -
070852 -       a.  National Security "intelligence" improves analysis
070853 -
070854 -       b.  Education "intelligence" improves basic literacy.
070855 -
070856 -       c.  Management "intelligence" improves productivity and earnings
070857 -
070858 -       d.  Medical "intelligence" improves doctor patient partnership
070859 -
070860 -       e.  Engineering "intelligence" improves collaboration
070861 -
070862 -       f.  Scientific "intelligence" improves research, per report on
070863 -           000716. ref SDS 4 0785
070864 -
070865 -
070866 -    SRI can contribute, as discussed with Pat on 010517, ref SDS 7
070867 -    WP8G, by....
070868 -
070869 -       a.  Deployment strategies for different industries.
070870 -
070871 -           This is a step above traditional marketing and development
070872 -           of customer profiles.  Work is needed to engage industry
070873 -           people in pilot testing to discover how SDS can be deployed
070874 -           within different cultures, e.g., law, medicine, engineering,
070875 -           governemnt managers, politicians, educators, etc.
070876 -
070877 -       b.  Studies are needed on benefits of transitioning from
070878 -           information to a culture of knowledge.
070879 -
070880 -       c.  Organic Subject Structures - rules for creating and
070881 -           managing the growth and use of ontology.
070882 -
070883 -           This is not a common activity, so study and research are
070884 -           essential to devleop practices, based on Welch's experience.
070885 -
070886 -       d.  Developing training curriculum for teaching SDS and Com
070887 -           Metrics.
070888 -
070889 -       e.  Identifying skill set for Communication Managers, and other
070890 -           titles for using SDS.
070891 -
070892 -       f.  Hardware and software architectures to build enterprise
070893 -           management based on core of organizational memory and
070894 -           intelligence supported by SDS.
070895 -
070896 -       h.  Identifying improvements to SDS.
070897 -
070898 - Initially, we need a 2 or 3 hour effort reviewing POIMS, and the
070899 - record of SDS support for the OHS/DKR project, on whether doing a 3 -
070900 - 6 week assesment should be undertaken.  The challenge is to get people
070901 - who spend 8 hours a day browsing endless web sites for 20 minutes, to
070902 - stop doing that for 4 hour, and consider carefully SDS and Com
070903 - Metrics.
070904 -
070905 - Doug feels Pat might discuss with Marcello whether Marcello, or
070906 - someone else Marcello might recommend would have time to do this
070907 - initial assessment 2 to 4 hour review in order to recommend a formal
070908 - SRI assessment that would expend 3 - 6 weeks.
070909 -
070910 - Doug indicated it would be okay to let Pat and Marcello know about
070911 - our discussion.
070912 -
070913 -
070914 -
070915 -
070916 -
070917 -
070918 -
070919 -
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0710 -
Distribution. . . . See "CONTACTS"