CONTACTS 
0201 - Microsoft Corporation                Telephone
020101 - Mr. Joe NLN; DOS Engineer =704 582 8692
020102 - joegr@microsoft.com
020103 - Windows 2000 Support  =800 936 4900
020104 - Applications and Performance
0202 - Microsoft Corporation                Telephone
020201 - Mr. Einar Ekholm; Technician =425 635 2997 x32383
020202 - v-1eekh@mssupport.microsoft.com
020203 - Windows 2000 Support  =800 936 4900
020204 - Applications and Performance

SUBJECTS
SDS and Medit
Performance Slower for SDS Reports than C11
Config.nt in 00 02 System32, 010202
Autoexec.nt in 00 02 System32, 010202
Performance Slower on Faster Machine
Microsoft Case SRX010207601263 W2K Crashed Installation Support Corre

1508 -    ..
1509 - Summary/Objective
1510 -
151001 - Follow up ref SDS 37 0000, ref SDS 32 0000.
151002 -
151003 - Sent regular email to Joe and Einar asking about progress on pending
151004 - issues set out in the letter, ref DIP 1 0001 linked to the record on
151005 - 010220. ref SDS 37 0001
151006 -
151007 -     Joe,
151008 -
151009 -     Can you let me know progress on your investigation resolving w2k
151010 -     problems discussed on 010220 under subject case number, per letter
151011 -     to you on same date.....
151012 -
151013 -     http://www.welchco.com/02/05/04/61/01/02/2001.HTM#0001
151014 -     ..
151015 -     Also, have not heard from Kenneth Burgener, who sent
151016 -     information on solving problems, but need re-submission because
151017 -     fixing problems with w2k caused loss of Kenneth's submission.
151018 -     ..
151019 -     On January 9, 2001.....
151020 -
151021 -     Einar Ekholm
151022 -     v-1eekh@mssupport.microsoft.com
151023 -     425 635-2997 x32383
151024 -
151025 -     ....requested notice on need for further action, and suggested a
151026 -     manager, Kelly Murdock, KellyMo@microsoft.com, can expedite
151027 -     progress.
151028 -
151029 -     Possibly Einar, with Kelly's support, can coordinate on
151030 -     determining the status of the case, and assembling any additional
151031 -     resources that might be needed to complete the work.
151032 -
151033 -     Thanks.
151034 -
151035 - Sent copy to Kenneth Burgener requesting re-submission of information
151036 - he submitted on 010207, but was lost when c13 crashed and had to be
151037 - installed several more times. ref SDS 24 5Z3H
151038 -
151039 - On 010209 Einar Ekhorn suggested contacting his manager. ref SDS 26
151040 - LF6O  Email today asks for Einer to coordinate response with Kelly's
151041 - support, per Einar's letter on 010209. ref SDS 26 LF6O
151042 -
151043 -     [On 010227 Joe submits ideas to try; does not mention notifying
151044 -     Kenneth, nor Einar about follow up. ref SDS 38 0001
151045 -
151046 -     [On 010310 Joe submits letter confirming dosx problem, does not
151047 -     indicate how this will be solved to customers satisfaction.
151048 -     ref SDS 39 4S7H
151049 -
151050 -     [On 010313 letter to Microsoft asks about progress solving
151051 -     problem. ref SDS 40 5E5M
151052 -
151053 -     [On 010315 called Microsoft on progress. ref SDS 41 0001
151054 -
151055 -
151056 -
151057 -
151058 -
151059 -
151060 -