CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Charles R. Mori; Controller
020102 - scinfo@creative.net
0202 - S & C Ford                           415 553 4400 fax or 800...
020201 - Mr. J.C. Andersen; Administration Ombudsman
020202 - scinfo@creative.net
020203 - Administration Department

SUBJECTS
Millie's Mercury Sable, 940423
Change Oil, Fix Mirror, Preventive Maintenance
Next Service Sticker
Safety Checks
Quality Care

0707 -    ..
0708 - Summary/Objective
0709 -
070901 - Follow up ref SDS 40 0000, ref SDS 39 0000.
070902 -
070903 - Submitted ref DIT 1 0001 to Charles Mori, responding to S&C's letter,
070904 - ref DRP 2 0001 dated 000718 from JC Anderson answering the letter,
070905 - ref DIP 1 0001, sent on 000705, ref SDS 37 0001, making a claim for
070906 - car rental refund on invoice #54232, ref DRP 1 0001, received on
070907 - 000413. ref SDS 33 1742  On 000414 S&C invoice #33498 shows leaking
070908 - hoses were repaired. ref SDS 34 0001, that were originally noticed by
070909 - S&C on 000324. ref SDS 32 8111
070910 -
070911 - Request good faith response to issues, ref DIT 1 6724, in the letter
070912 - on 000705, which are summarized on 000720. ref SDS 40 5995
070913 -
070914 - Offer to void the waiver of cost claim to help S&C focus on solving
070915 - safety and warrantly issues. ref DIT 1 5831
070916 -
070917 - Solutions proposed on 000720 do not seem terribly difficult, with
070918 - possible exception of requirement for S&C to notify the team to
070919 - exercise greater care on topping off fluids, which seems to have been
070920 - the fly in the ointment that occurred on 000324.
070921 -
070922 - Letter sent by regular mail, and email.
070923 -
070924 -
070925 -
070926 -
070927 -
070928 -
070929 -
070930 -
0710 -