CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Mr. Bruce Newland; Manager  =916 810 8913
020102 - Biz Tech Services =415 376 0121
0202 - JPS Net                              800 711 5353 fax or 800...
020201 - Mr. Dave Zillner; JPS Technical Support Supervisor
020202 - dzilner@corp.jps.net
020203 - Biz Tech Services =415 376 0121

SUBJECTS
Directory Access Denied, 991220
Technical Support Unproductive
Directory Access Denied, 000220

0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 43 0000, ref SDS 42 0000.
060702 -
060703 - Talked to Eugene.
060704 -
060705 - This evening we have the same problem that occurred on 991220.
060706 - ref SDS 39 0001
060707 -
060708 - Reviewed the record on 991221, ref SDS 40 0001, including the letters
060709 - from Dave Zillner. ref DRP 1 0001 and ref DRP 2 0001
060710 -
060711 - Eugene coordinated and advised he is unsure about what action will be
060712 - taken.  He reported having reviewed the JPS record on 991220 and
060713 - noticed the scope of the problem, but he does not know what to do
060714 - about restoring our service because the people who do the work are in
060715 - a different department.
060716 -
060717 - Talked to Zack.
060718 -
060719 - Zack said he talked to the people who can fix the problem, and they
060720 - said they will investigate and change virtual listing back on, and/or
060721 - let Zack know the result of the investigation.
060722 -
060723 - Zack said he is going off-shift shortly.
060724 -
060725 - He said another supervisor will coordinate the solution to this
060726 - problem.
060727 -
060728 - We reviewed Dave Zillner's letter on 991221. ref DRP 1 0001
060729 -
060730 - Zack said he knows Dave.
060731 -
060732 - Zack feels he has enough information to help the people in charge of
060733 - fixing the system to grasp that the need to switch the system back on.
060734 -
060735 -
060736 -
060737 -
0608 -
0609 -
0610 - 2352 John called back
0611 -
061101 - John has talked to the people in charge of our server.  He related
061102 - that the person in the day shift did another upgrade on our server
061103 - that entailed turning virtual directory listing off, per report on
061104 - 991220. ref SDS 39 3021
061105 -
061106 - John said that the person working on our server now is a junior
061107 - engineer and so is afraid to correct the work of the more senior
061108 - engineer to turned directory listing off.  They are trying to contact
061109 - someone for permission to turn virtual directory listing back on.
061110 -
061111 -    [On 000220 service restored. ref SDS 44 1053]
061112 -
061113 -
061114 -
061115 -
061116 -
061117 -
0612 -