CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Mr. Bruce Newland; Manager  =916 810 8913
020102 - Biz Tech Services =415 376 0121
0202 - JPS Net                              800 711 5353 fax or 800...
020201 - Mr. Dave Zillner; JPS Technical Support Supervisor
020202 - dzilner@corp.jps.net
020203 - Biz Tech Services =415 376 0121

SUBJECTS
Technical Support Unproductive
Directory Access Denied, 000220

0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 43 0000, ref SDS 42 0000.
050602 -
050603 - Talked to Kawika.
050604 -
050605 - Reviewed the record from last night.
050606 -
050607 - Kawika said JPS is still investigating.  He suggested I talk to his
050608 - supervior Ken.
050609 -
050610 - Talked to Ken Barnaky (sp???)
050611 - ..
050612 - Ken said the engineer on the night shift decided not to change
050613 - the setting for virtual directory listing "on."
050614 -
050615 - The engineer who made the change yesterday to "off", is now at work,
050616 - and is reviewing the issue.
050617 -
050618 - Ken and I discussed the record on 991221, ref SDS 40 3984, reporting
050619 - Dave Zillner's letter explaining there is nothing to investigate,
050620 - because there is no reason for virtual directory listing to be "off,"
050621 - ref DRP 12 0001,
050622 -
050623 - Ken asked me to hold while he calls the people doing the work again.
050624 -
050625 - He came back on line in about 10 minutes and said virtual directory
050626 - listing has been restored for our server.
050627 -
050628 - I did a test and found it was restored.
050629 -
050630 -    [On 000303 JPS reports disk capacity is full. ref SDS 44 6035]
050631 -
050632 -
050633 -
050634 -
050635 -
050636 -
050637 -
050638 -
0507 -