Earthlink, Inc.
P.O. Box 7645
Atlanta, GA 30357-0645
800 327 8455
invoice.inquiry@mindspring.com



Date: Mon, 10 Feb 2003 15:52:06 -0800

04 00067 60 03021003




Mr. Rod Welch
rodwelch@pacbell.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
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Subject:   Dispute EarthLink Invoice #0107552319 (KMM37659292V16982L0KM)

Dear Rod Welch,

Thank you for contacting us.
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I apologize for any inconvenience this poses, but please call our Web Hosting Customer Service Department. We encourage customers to contact us via email but in some cases it is necessary to call us. The number is (888) 932-1997 and their hours are Mon-Fri 5:30am to 9pm Sat & Sun 6am to 6pm PST.
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Why wait? Resolve your customer service questions on-line at our Account Maintenance web site. To add email mailboxes, change passwords, or update your credit card information, go to:

http://myaccount.earthlink.net
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We also offer a wide variety of online self help options for technical issues such as setting up your service, troubleshooting problems, or just using the Internet and email, you can access clear, step-by-step instructions at your Support Center:

http://support.earthlink.net
..
Sincerely,

EarthLink, Inc.




Thatsany C.
Electronic Support
Claim Notice
invoice.inquiry@earthlink.net
Billing Department
Why Wait? Move to EarthLink.
CSR ID#: 38
Case ID 20985352



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The Welch Company

440 Davis Court #1602

San Francisco, CA 94111 2496

415 781 5700



..
Mon, 10 Feb 2003 00:04:03 -0800


Claim Notice
invoice.inquiry@earthlink.net
Billing Department
Earthlink, Inc.
P.O. Box 7645
Atlanta, GA 30357-0645
..
Subject:   Dispute EarthLink Invoice #0107552319

Earthlink customer service, and invoice inquiry,
..
Please see our letter disputing the attached invoice....

http://www.welchco.com/04/00067/61/03/02/0801.HTM#0001
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Thanks.

Rod


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THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700



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February 8, 2003

04 00067 61 03020801




Customer Representative
service@earthlink.net
invoice.inquiry@earthlink.net
Billing Department
Earthlink
1660 East Roseville Parkway
Roseville, CA 95661
..
Subject:   Dispute $267.57 Inccorect Charge for Dial Up Services
Invoice Earthlink #107552319 Dated 030202 on account 8789240

We received subject invoice via email from Earthlink on February 8, 2003.
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The invoice shows an extra charge of $267.57 for alleged "extra usage hours" accumulated using dial up services. We dispute this charge for reasons in our record on February 8, 2003, citing a prior incident reported to Earthlink on January 7, 2003 showing a charge for extra hours using dial up services which are incorrect because we do not use dial up service, and our contract with Earthlink expressly excludes dial up service, as shown on May 2, 2001.
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We appreciate Earthlink's prompt action reversing the prior incorrect charge of $22.47. Earthlink erred in failing to notify that a credit was issued until receipt of your invoce on February 8. Please submit notice of timely credit on this current matter so that we can take appropriate action with out credit card company.
..
Sincerely,



Rod Welch
rodwelch@pacbell.net






..
EarthLink Inc.
invoice.inquiry@earthlink.net
P.O. Box 7645
Atlanta, GA. 30357-0645



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Date: Wed, 5 Feb 2003 23:50:00 -0500 (EST)

04 00067 60 03020501




Mr. Rod Welch
rodwelch@pacbell.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
..
Subject:   "EarthLink Invoice #0107552319, Please Read" 


Remit To:                                   Account Number:  8789240
                                                    Page:    1
EarthLink Inc.                                Invoice Date:  02/02/03
P.O. Box 7645                               Invoice Number:  107552319
Atlanta, GA. 30357-0645

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Bill To:
Rob Welch
Welch Co
1158 St. Matthew place
apt 103
concord, CA 94518


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Date     Description                            Qty     Price        Amount
-------- ------------------------------------------ ------------ -------------


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          Previous Balance                                                .00

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01/09/03 Customer Appreciat                    1.00      22.47CR       22.47CR


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          w0196955 (welchco.com)

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02/02/03 Feb 2-Mar 1:Biz Site Monthly          1.00      24.95         24.95
02/01/03 Jan 2-Feb 1:Web Bandwidth (MB      1817.43                      .00

         welchco (Rob Welch)

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02/01/03 Jan 2-Feb 1:Total Hours             267.57                      .00
02/01/03 Jan 2-Feb 1:Extra Usage Hours       267.57       1.00        267.57
                                                                  -------------
                                                    New Charges:      270.05
                                                                  -------------
                                                    Balance Due:      270.05
02/04/03 Paid by Discover--Thank You                                  270.05CR
                                                                  -------------
                                          Remaining Balance Due:         .00
                                                                  =============

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Questions about this invoice? ..
Please remember: You have 30 days from the invoice date to dispute a charge
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Recent payment not reflected? We may have sent this invoice before receiving it. See up-to-date balance information, arrange a one-time payment, update billing information, change your service plan and more at: http://myaccount.earthlink.net/ 


Remit To:                                   Invoice Number:   1075523
Page:  2
EarthLink Inc.                                Invoice Date:  02/02/03
P.O. Box 7645                               Account Number:  8789240



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Refer a friend, get a free month of service (up to $100): http://www.earthlink.net/referrals/

Sincerely,



Enrique C
Customer Representative
bizbilling@earthlink.net
invoice.inquiry@earthlink.net
Billing Department