DEPARTMENT OF THE ARMY
Corps of Engineers, Bay Model Building
Construction Services Branch
2100 Bridgeway Avenue
Sausalito, California 94965
Date: Tue, 3 Nov 1998 12:32:09
CESPN-CSB (Tom White)
CESPN-CO (Tom Keesling)
Communication Metrics on the Internet
- Keesling memo Nov 3, 1998
- Keesling memo Oct 20, 1998
- CESPN Report on Communication Metrics, March 28, 1997
- Welch letter to CESPN-CSB, Oct 13, 1998
- As requested in
on Nov 3 and Oct 20, ref a, b, I have
reviewed the District's report, ref c, dated March 28, 1997 on
- The report is very well done. It accurately reflects my work, as Project
Engineer, using Communication Metrics on the Oakland Harbor project.
- Communication Metrics on the Internet is
I used links in
your letter on Oct 20, to get the report from the
Internet. I then used links in the report to review background and
support information. This saved time and illustrated how Communication
Metrics adds critical
to management by linking chronology so that cause and effect is readily
available. Often during busy days cause and effect are forgotten or
incorrectly applied, which leads people down the wrong path.
Access on the Internet means
can be used more
often to improve our management,
save time and
dollars, as reported in District Counsel's memo on Oct 22, 1998.
The quality of work using Communication Metrics supported by the Welch
Company was superb. Outputs, especially meeting minutes and action
items, were very useful. Fast access to the project record makes it
faster and easier to create new information that is relevant, and to
prepare correspondence, memos and analysis that is effective.
I think our trial of Communication Metrics was successful, as explained
in my remarks from the
for Nov 5, 1996.
The methodology can be matured and appreciated through additional use on
Corps projects, big and small. Continued use will permit...
Like most methods and ideas that are far ahead of current thinking and
procedures, it is easy to dismiss Communication Metrics as being out
in left field, because it is not crystal clear when it should be used
and to what extent. We therefore need to gain experience in a variety of
might be a good application
to research how
Communication Metrics can best help us. Another might be to organize and
using the Internet to reduce reliance on paper and improve management of
notes in his memo on April 2, 1997,
saving time finding documents would be a big help.
- Tailoring the methodology to the needs of team players;
- Team players to become comfortable with the method;
- Demonstrating the comprehensive power of the methodology and tools.
The value of Communication Metrics to the Oakland Project was clear at
the time it was initiated because, not only had the project become very
complex with many loose ends, but the contractor had become
uncooperative. It was crucial to bring in the big gun to restore
order and discipline to the project.
On smaller projects it's harder to see the need, because it's only after
you get into trouble that you realize...
"Oh, gee! If we had used Communication Metrics, we would not have to
pay the contractor another $100K.
I therefore believe that R&D investment in Communication Metrics would
pay off in the long run. Two keys for improving our management are...
Rod Welch has given us a glimpse of a new method. Here is an opportunity
for using out of the box thinking to jump into the 21st century.
- Work at doing well the things we do now, and
- Try new methods.
How this would apply to the Resident Office, as asked in the
CESPN-CO memo on Nov 3, 1998, ref a,
would be up to the MJR, who appears
to be full of energy and innovation. I'm waiting to see my part in the