THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
Date: Fri, 11 Oct 2002 17:25:33 -0700
03 00050 61 02101101
Mr. Greg Oxton
Executive Director
goxton@serviceinnovation.org
Executive Office
Constorium for Service Innovation
751 Laurel Street, PMB 533
San Carlos, CA 94070-3113
..
Subject:
Volitional Partners and SDS
Dear Greg,
Thanks for
your letter
asking about the record on June 29, 2002 concerning
Volitional Partners. Your extra effort
investing the time to provide context with a link
to the record that prompted your inquiry shows progress toward a
culture of knowledge to improve productivity and earnings,
as related in a recent letter on July 26, responding to similar inquiry about
SDS records on the Internet.
..
Answering your question about putting the record of daily work on the
Internet, please note that sensitive, confidential information has
been redacted.
..
What you saw provides common understanding among
affected parties that strengthens listening, so that errors do not
creep into organizational memory from retelling that occurs in
stream-of-conscious communication like calls, meetings and email.
Mistakes due to
meaning drift
are reduced, and this saves time and
money, as related in POIMS.
..
The concept of using
technology to improve communication
was discussed
at Intel on September 27, 1997.
..
Putting records of work history on the Internet helps solve common
problems, like going to the doctor, fixing the car, mowing lawn, conducting
a lawsuit, conducting a meeting, designing a bridge, etc., all have
common elements which aid continual learning. Examples solving
big problems, and solving
small problems
so they don't get big, were
reported earlier this year on July 8.
..
The US Army Corps of Engineers reported Communication Metrics
supported by SDS adds value to
lessons learned
so, again, I am glad you found the record was useful, adding
weight to findings by the government.
..
Sincerely,