THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
Date: Tue, 28 Aug 2001 22:38:58 -0700
03 00050 61 01082801
Unfinished Revolution
unrev-II@egroups.com
OHS DKR Project
SRI International
333 Ravenswood Avenue
Menlo Park, CA 94025
..
Subject:
Fear Accountability Slippery Slope to
Accountability, Knowledge, Intelligence and Credit
Dear Jack,
Fear of accountability that avoids being "pinned down," cited in
your letter
today, collides later with complaints that people did not
"listen,"
that people
did not understand and so failed to follow up and get things done, causing
earnings and stock prices to fall. It is another Knowledge Management dilemma
that worried our friends at
NSF
in 1999.
.. If we don't pin folks down, then there is no
organizational memory,
there is no
DKR,
there is no
intelligence
for aligning the work with objectives,
requirements and commitments, and so the binary force of accountability,
"credit" for saving time and money, cannot be achieved.
.. Everyone wants everybody else to "listen," to understand to get things
done, they want higher earnings, they want stock prices to go up, they want
credit, but aver accountability, aver intelligence, and aver knowledge, as
Prometheus
discovered long ago. It's a dilemma. People love to know what
others did and said, but don't want to be pinned down on what they say and do.
.. It is a big challenge for transitioning from IT to a
culture of knowledge.