CONTACTS 
0201 - Kaiser Permanente                     510 295 4130 fax or 800...
020101 - Dr. Craig M. Boulris, M.D.; Orthopedic Surgon  =Telephone
020102 - Orthopedic Department
0202 - Kaiser Permanente - Shadelands       925 906 2200
020201 - Walnut Creek, CA
020202 - Mr. Mark Mangrai; 925 906 2209
020203 - mark.Mangrai@tao.ncal.kp.org
020204 - Patient Assistance

SUBJECTS
Medical, Kaiser
Exam 990910 Knee Treatments
Medical History, Xrays Not Submitted for Meeting
Glucosamine Chronditrin
Report Omits Medical History, New Therapies
Glucosamine Chronditrin

0808 -    ..
0809 - Summary/Objective
0810 -
081001 - Follow up ref SDS 76 0000, ref SDS 75 0000.
081002 -
081003 - Submitted ref DIT 1 0001 on Craig's report, ref DRP 15 0001, for the
081004 - meeting on 990910, ref SDS 66 0001
081005 -
081006 - Linked to the record on 990925. ref SDS 76 0001
081007 -
081008 - Request prescription for using Glucosamine. ref DIT 1 7455
081009 -
081010 -     [On 990928 Mark reported Craig received the letter. ref SDS 77
081011 -     0001]
081012 -
081013 - Reported biking helps, ref DIT 1 2955, as Craig suggested on 990910.
081014 - ref SDS 66 0364
081015 -
081016 -     [On 991008 submitted reminder requesting a response. ref SDS 79
081017 -     0001]
081018 -
081019 -     [On 991011 received response from Craig. ref SDS 80 0001]
081020 -
081021 -
081022 -
081023 -
0811 -

SUBJECTS
Patient Assistant
Questions, Suggestions
Medical History, Xrays Not Submitted for Meeting
Medical Chart Missing Information
Syed Doesn't Like Email
Click Links Objectionable, Takes Time
Call Centers Error Pronem, Awkward

1410 -
141001 -  ..
141002 - Notify Mark about Progress by Doctor Boulris
141003 -
141004 - Follow up ref SDS 75 0001
141005 -
141006 - Submitted ref DIT 2 0001 to Mark responding to Mark's request for a
141007 - discussion of pending issues, on 990924. ref SDS 75 0001
141008 -
141009 - This reflects "intelligence" process explained in letter to author of
141010 - article on medical mistakes reviewed on 990912. ref SDS 67 0001
141011 -
141012 - Ask Mark to facilitate communication with Craig, ref DIT 2 2257, due
141013 - to concerns Mark raised on 990924 that some doctors don't know how, or
141014 - prefer not, to click on links to get mail from the web. ref SDS 75
141015 - 8137   Offered suggestions for procedure, per action item on 990913.
141016 - ref SDS 69 1269
141017 -
141018 - Craig needs Mark's help to address issues Craig raised about using
141019 - email on 990910. ref SDS 66 9130
141020 - ..
141021 - Offer to discuss two pending issues, ref DIT 2 1870, from the
141022 - letter, ref DIP 14 2255, on 990921. ref SDS 73 0477
141023 - ..
141024 - Ask Mark to discuss advantages of web mail, per record on
141025 - 990924, ref SDS 75 9964, with Syed, and suggest changing assignments
141026 - on Primary Care Physician, if clicking to get information is too great
141027 - a burden, ref DIT 2 3570, per Mark's concern on 990924. ref SDS 75
141028 - 8137
141029 -
141030 -      [On 990928 Mark taking action. ref SDS 77 6364]
141031 -
141032 -      [On 991006 received report from Mark. ref SDS 78 0002]
141033 -
141034 - This implements ideas on 990813 to change physicians, ref SDS 59 4752,
141035 - called out in Kaiser's Guidelines. ref OF 2 7811
141036 -
141037 -      [On 991006 submitted letter on this issue. ref SDS 78 7280]
141038 -
141039 -      [On 000121 Jeanne Bradley indicates Primary Care Physician should
141040 -      be selected based on personality. ref SDS 81 0282]
141041 -
141042 - Follows up challenge of coordination reported on 990915. ref SDS 71
141043 - 0001
141044 -
141045 -
141046 -
141047 -