CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Mr. Josh Phenegen; Customer Support Rep  =Telephone
020102 - Technical Support  =415 376 0121
0202 - JPS Net                              800 711 5353 fax or 800...
020201 - Mr. Bruce Newland
020202 - Shift Supervisor Customer Support Rep  =916 810 8913
020203 - Technical Support  =415 376 0121

SUBJECTS
Internet Access Failed
Assemble Records
JPS Deleted Data Failed to Transfer to NT
FTP, Technical Support
Reliability

1107 -    ..
1108 - Summary/Objective
1109 -
110901 - Follow up ref SDS 17 0000, ref SDS 16 0000.
110902 -
110903 - JPS expedited deletion of defective data base.  Took about 8 hours to
110904 - do this second upload. ref SDS 0 3456  There seems to be improved FTP
110905 - access compared to the Unix server.  Communication from JPS seems
110906 - improved. ref SDS 0 1165
110907 -
110908 - Required approximatly 10 hours today, ref SDS 0 3456, including
110909 - coordination with JPS to delete the erroneous records. ref SDS 0 2300
110910 -
110911 - Time for transfer on 980629 was 9 hours, ref SDS 17, so adding 10
110912 - hours today makes a total of 19 hours todate.
110913 -
110914 -     [On 980701 submitted results to JPS. ref SDS 19]
110915 -
110916 -     [On 980716 JPS transferred Welch files to another server without
110917 -     notice, indicating it could have transferred the files today and
110918 -     saved Welch 19 hours. ref SDS 20 0000]
110919 -
110920 -
110921 -
110922 -
110923 -  ..
1110 -
1111 -
1112 - Evaluation
1113 -
111301 - NT Server Improves Service on Unix, Need Anytime FTP Access
111302 -
111303 - Follow up ref SDS 12 8888.
111304 -
111305 - Uploading to the NT server over the past two days shows that it is
111306 - extremely slow to the point of being non-existent for transferring
111307 - large files or a lot of files during one session, between 1700 and
111308 - 2300.  From 1200 to 1700 it is slow.  There are a lot of messages
111309 - saying the line is busy, and when there is a connection, the system
111310 - can hang at any time, with or without a system message.
111311 -
111312 - This is a slight improvement over performance on the Unix server,
111313 - Barbera, where we were denied access on 980625 beginning oa 0300 until
111314 - 1400. see ref SDS 12 0000  The NT server seems to be "over-tasked" in
111315 - this time frame in like manner to the Unix server, Barberra. see the
111316 - record at ref SDS 12 0400  So far there has been good performance on
111317 - the NT server after 0000 until oa 1400.
111318 -
111319 - Better ftp access is needed for effective "business intelligence,"
111320 - under the reasoning on 980625, ref SDS 12 1448, which was submitted to
111321 - JPS in the Welch letter on 980625. ref DIP 2 3986  Current access is
111322 - adequate to try the concept of providing an "intelligence" service to
111323 - customers.
111324 - ..
111325 - Improved customer service indicated by Bruces' offer in his
111326 - letter to contact him directly, ref DRT 1 4351, and his voice mail
111327 - leaving a direct phone number, ref SDS 0 1777, is helpful.  Similarly,
111328 - Josh Speer's offer for direct contact may be helpful. ref SDS 16 2305
111329 -
111330 - Ultimately, use of the Internet for effective management support
111331 - requires a design and reliable infrastructure that permits timely
111332 - "intelligence" to be made available anytime, anywhere, under the
111333 - analysis on 971105. ref SDS 1 2367
111334 -
111335 - By definition, this requires anytime, anywhere "ftp" processing.
111336 -
111337 -
111338 -
111339 -
1114 -
1115 -
1116 - Progress
1117 -
111701 -  ..
111702 - Change to NT Server to Improve FTP Access
111703 -
111704 - Follow up ref SDS 17 2926, ref SDS 16 6235.
111705 -
111706 - As a result of Welch error at ref SDS 18 0000, had to assemble the
111707 - thing again.
111708 -
111709 - Use planning on 980402, ref SDS 6 2970,
111710 -
111711 -
111712 -
111713 -  ..
1118 -
1119 -
1120 - 0743 called JPS
1121 -
112101 - JPS Deleted Defective Data, Submitted Authorization Letter
112102 -
112103 - Talked to Josh Phenegen.
112104 -
112105 - Explained background, ref SDS 12 0000, and need to delete data
112106 - uploaded last night in order to start over. ref SDS 17 0000
112107 -
112108 - Josh said he can accomplish this task.
112109 -
112110 - He needs to write up the order.  He feels it will take about an hour
112111 - for him to complete the deletion.  That will be about the period I
112112 - need to assemble the corrected records.
112113 -
112114 -
112115 -
1122 -
1123 -
1124 - 0846 Josh called back
1125 -
112501 - He needs authorization for JPS to delete the records.
112502 -
112503 - Josh wants me to email authorization to...
112504 -
112505 -                 bnewland@corp.jps.net
112506 - ..
112507 - Submitted ref DIT 1 0000 asking JPS to delete the following...
112508 -
112509 -          sd
112510 -
112511 - Want them to leave the other directories, because they have good data.
112512 - ref DIT 1 1124
112513 -
112514 -          02
112515 -          03
112516 -          04
112517 -          09
112518 -          10
112519 -
112520 -   [Received response below. ref SDS 0 1777]
112521 -
112522 -
112523 -
112524 -
1126 -
1127 -
1128 - 0948 completed assembling data base
1129 -
112901 -  ..
112902 - Completed Assembling Records for Uploading
112903 -
112904 - We now have all of the records in...
112905 -
112906 -                 h: sd 08...
112907 -
112908 -         3,578 files  1,955 folders   26 MB and 43 MB used
112909 -
112910 -   and it is identical to the local storage...
112911 -
112912 -                 e: sd 08 00101
112913 -
112914 -      Microsoft Explorer directory listings show:
112915 -
112916 -         3,578 files  1,955 folders   26 MB and 33 MB used
112917 -
112918 - It is curious that w95 is using 10 MB more on h than on e, because of
112919 - the larger size space on h that requires a larger file allocation
112920 - unit.
112921 -
112922 -
112923 -  ..
112924 - Received notice from JPS that incorrect records deleted
112925 -
112926 - Received ref DRT 1 0000 from Bruce Newland at JPS confirming that the
112927 - incorrect SDS records have been deleted.  Bruce left the sd directory
112928 - and the others, per above, requested in my letter. ref SDS 0 6242
112929 -
112930 - Also received oa 1100 a voice mail confirming the email message and
112931 - giving Bruces's phone number, if there any questions.
112932 -
112933 - This reflects improved communication with JPS.
112934 -
112935 -     [On 980701 submitted results to Bruce, ref SDS 19 0000]
112936 -
112937 -
112938 -
1130 -
1131 -
1132 - 1003 begin upload
1133 -
113301 -  ..
113302 - Uploaded data base to Web site - Required 8 Hrs
113303 -
113304 - The upload ran continuously from 1003 until sometime before 1230.  It
113305 - had transferred the records for...
113306 -
113307 -                      880101 to about 940410
113308 -
113309 - It then ran for about 45 minutes, and hung.
113310 -
113311 - I then was in the mode of yesterday evening.  It would do variously 5
113312 - to 20 records, but on one occassion it transferred maybe 300 to 400
113313 - records, covering as much 2 years, until it crashed.
113314 -
113315 -
113316 -
113317 -  ..
1134 -
1135 -
1136 - 1828 completed upload
1137 -
113701 - Just completed tranferring all of the data to the Web site.  We had
113702 - 80% by about 1300, and the last 20% took 5 hours because the slowness
113703 - using FTP to JPS.
113704 -
113705 - Earlier, I tested http access to the data base to make sure the fix
113706 - created at ref SDS 18 0000 worked.
113707 -
113708 - Time for assembly to completion was approximately 10 hours.
113709 -
113710 -
113711 -
1138 -