CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Mr. Erik Mullinik; Customer Support Rep =Telephone
020102 - Technical Service  =415 376 0121

SUBJECTS
Server - Barberra
Reliability
Connection failed 209 63 229 133
Installation
IP Address used by Server
Winipcfg IP Address Diagnostic
Internet Access Failed
Server Changed Barberra

1210 -    ..
1211 - Summary/Objective
1212 -
121201 - Follow up ref SDS 13 0000, ref SDS 12 0000.
121202 -
121203 -
121204 -
121205 -
1213 -
1214 -
1215 - Progress
1216 -
121601 -  ..
121602 - Change to Different Server to Improve FTP Access
121603 -
121604 - Follow up ref SDS 13 6699, ref SDS 12 0535.
121605 -
121606 - Called from Concord        510 775 0121
121607 -
121608 - Talked to Steve.
121609 -
121610 - Reviewed Randy's email. ref DRP 2 7298 and advised that we do have
121611 - Internet service.
121612 -
121613 - Steve said he will go to the Biz Tech office to investigate the
121614 - status of completing this work.
121615 - ..
121616 - Steve said no one has come in yet to the Biz Tech office.
121617 -
121618 - I asked if it might be possible to check a roster or personnel
121619 - register to see who is scheduled to work this morning.  That person
121620 - may not be aware of any particular tasks, and so may decide to delay
121621 - arrival in the absence of being notified of something specific that
121622 - needs to be accomplished.
121623 -
121624 - Steve is trying to find out who is supposed to be on shift for Biz
121625 - Tech this morning.  He said as soon as they come in, he will "be all
121626 - over them" to contact us and get our account back in service.  He said
121627 - he read the JPS record and sees it is full of promises of actions that
121628 - have not been taken
121629 -
121630 - Steve said that when Biz Tech comes in, he will call me to let me know
121631 - the status of their progress and schedule to restore service.
121632 - ..
121633 - I apologized for putting JPS to extra work on Sunday, and noted
121634 - the understanding that this action was initiated on Thursday, with the
121635 - intent that it would be complete by Saturday morning.  Steve said he
121636 - saw that commitment in the JPS record.
121637 -
121638 - I explained our meeting at 1500 that needs to use the Web site.
121639 -
121640 - Steve said he will try to get the Web site ready.
121641 -
121642 -
121643 -
121644 -
1217 -
1218 -
1219 - 1143 called back and talked to Doug
1220 -
122001 - Doug said the Buz Tech staff has still not come in yet.
122002 -
122003 -
122004 -
122005 -
1221 -
1222 -
1223 - 1403 received call from JPS
1224 -
122401 - Talked to Steve
122402 -
122403 - He said Biz Tech staff have arrived.  They began transferring our
122404 - data about an hour ago and the process takes 3 - 4 hours, so it
122405 - should be available about 1600.
122406 -
122407 -
122408 -
122409 -
1225 -
1226 -
1227 - 2236 called JPS
1228 -
122801 - I am back in Concord and found that the Web site is still not active.
122802 -
122803 - Talked to Albert.
122804 -
122805 - He said it takes 6 hours to transfer a domain to another server.
122806 -
122807 - If Biz Tech started oa 1300 + 6, they should complete by 1900, since
122808 - or about 4 hours ago.
122809 -
122810 - His records show it is complete.
122811 -
122812 - I asked him to try to log on.
122813 -
122814 - Albert said he cannot log on.  He said someone told him that someone
122815 - will call us tomorrow morning about the status.
122816 -
122817 - I asked to speak to the Biz Tech person doing the work, who was
122818 - supposed to call me this morning.
122819 -
122820 - Albert said the Biz Tech staff has gone home and they will call us in
122821 - the morning.
122822 -
122823 - I asked what time in the morning?
122824 -
122825 - Albert said someone will call us in the morning, and if we are not
122826 - available, they will leave a message.
122827 -
122828 -
122829 -
122830 -
1229 -
1230 -
1231 - 2252 received message from JPS
1232 -
123201 - After the above call Alber left a message at the San Francisco number.
123202 -
123203 - He said he spoke to his supervisor and was told that he has updated
123204 - information indating our Web site will be active again by noon
123205 - tomorrow.
123206 - ..
123207 - He said something about having to ftp to a new IP address:
123208 -
123209 -                      209.63.255.157
123210 -
123211 -     ...next day Mike said to use welchco.com. ref SDS 14 0000
123212 -
123213 -     ...also, turned out that the actual address is...
123214 -
123215 -                      209.63.225.157
123216 -
123217 -           ...per ref SDS 14 0609.
123218 -
123219 -   [On 980629 the IP address was incorrect. ref SDS 14 0898]
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