THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: March 21, 1998 08:34 PM Saturday; Rod Welch

Web browser reporting JPS server not responding.

1...Summary/Objective
2...JPS Technical Support Telephone Message Failed
3...JPS Server for Welch Failing to Perform HTTP Function


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CONTACTS 
0201 - JPS Net                            800 711 5353 fax or 800...
020101 - Mr. Joe NLN; Customer Support Rep; Technical Service  =415 376 0121

SUBJECTS
Cannot Access Data on JPS Server
Help Line Failing at JPS

0604 -    ..
0605 - Summary/Objective
0606 -
060601 - Follow up ref SDS 13 3874.
060602 -
060603 - While testing the SDS data base on the letter to Max Wideman, the JPS
060604 - server was down, beginning about an hour or so ago. ref SDS 19 4237
060605 - ..
060606 - This evening the JPS message says:
060607 -
060608 -            All regional networks are running normally
060609 -
060610 - This turned out to be an error, because the JPS server computer named
060611 - "Barberra" was not working properly. ref SDS 0 3539
060612 -
060613 -
060614 -  ..
060615 - JPS Technical Support Telephone Message Failed
060616 -
060617 - Follow up ref SDS 13 3668.
060618 -
060619 - This problem happened again, at the conclusion of the JPS generic
060620 - message, there was a continual series of beeps, maybe 10 or 15, and
060621 - then a standard phone company message was given...
060622 -
060623 -          If you would like to make a call, please hang up
060624 -          and try again!
060625 -
060626 - This indicated the JPS technical support phone line was defective.
060627 -
060628 -     [On 990206 this occurred again. ref SDS 20 3528]
060629 -
060630 - I called operator for phone repair.  They said to call...
060631 -
060632 -      Pac West  800 722 9378
060633 -
060634 - Called Pac West.
060635 -
060636 - Was on hold for about 10 minutes.
060637 -
060638 - Got an operator and explained this happend on Wednesday, and Pac West
060639 - operator was able to get us past the beep, beep...
060640 -
060641 - Was put on hold.
060642 -
060643 - Phone company was able to get us past the beep, beep...
060644 -
060645 -
060646 -
0607 -
0608 -
0609 - 2122 connected to someone
0610 -
061001 - Talked to Steve.
061002 -
061003 - I asked about fixing the problem of the server not responding.
061004 -
061005 -
061006 -
061007 - JPS Server for Welch Failing to Perform HTTP Function
061008 -
061009 - Follow up ref SDS 13 2684.
061010 - ..
061011 - Steve said JPS is having a problem with the computer, Barberra,
061012 - tonight.
061013 -
061014 - He asked me to hold on while he investigates whether he can log onto
061015 - our site.
061016 -
061017 - While on hold, I tried to log onto the site.
061018 - ..
061019 - Steve came back on line and said the http feature is broke on
061020 - Barberra, as occurred on 980316. ref SDS 13 2211
061021 -
061022 - He does not know how long it will take to fix.
061023 -
061024 - I asked why the JPS telephone message says
061025 -
061026 -            All regional networks are running normally
061027 -
061028 -     ... ref SDS 0 2465 when there seems to have been a problem for
061029 -     several hours?
061030 -
061031 - Steve said that JPS does not update the phone message every hour.  I
061032 - noted that we began having this problem about 1800, so it has been
061033 - 2.5 hours.
061034 -
061035 - Steve said he will notify his boss.
061036 -
061037 - I asked if there is a backup procedure for customers doing business
061038 - on the Web, for example jumping to another server?
061039 -
061040 - Steve took my name and number.  He will ask his boss to call us on
061041 - this matter.
061042 -
061043 -    [We did not get a call back.]
061044 -
061045 -
Distribution. . . . See "CONTACTS"