CONTACTS 
0201 - Marsh & McLennan, Inc.             415 393 5000 fax or 800...
020101 - Mr. John T. Lettieri; Senior Vice President =415 393 5132
0202 - Marsh & McLennan, Inc.             415 393 5000 fax or 800...
020201 - Mr. Bradley Wright; Senior Vice President =415 393 5124

SUBJECTS
Locate Decision Maker, Construction (DPB)
Bonding Companies
Marsh & McLennan, Johnson & Higgins

1005 -    ..
1006 - Summary/Objective
1007 -
100701 - Following up work at ref SDS 11 line 151, ref SDS 6 line 61.
100702 -
100703 - Bradley reports having reviewed Communication Metrics with John, and
100704 - feeling there was the potential for adding value to Marsh & McLennan's
100705 - risk management program.  He proposed incorporating it into their
100706 - "submission" process.  I mentioned expediting review of contractor
100707 - business processes in recognition of the accelerating risk of the
100708 - changing business environment.
100709 -
100710 - This record was submitted to confirm understandings via the record of
100711 - discussion with Rick Stinson at Johnson & Higgins earlier today, at
100712 - ref SDS 12 line 83.
100713 -
100714 -
100715 -
1008 -
1009 -
1010 - Discussion
1011 -
101101 - Bradley said he liked my letter, ref DIP 3 line 30 and attached
101102 - materials, including the Communication Metrics report which I left for
101103 - him yesterday, per John's request, ref SDS 11 line 142.  I mentioned
101104 - the rationale discussed with Rick Stinson this morning on the basis
101105 - for timely action by Johnson & Higgins, Marsh & McLennan to redress
101106 - escalating risks from the evolving business environment:
101107 -
101108 -      1.  Building Boom with high unemployment.
101109 -
101110 -      2.  Information overload due to growing influence of Information
101111 -          Technology that impairs effective management, as submitted to
101112 -          John yesterday, ref DIP 3 line 45.
101113 -
101114 -    ...per ref SDS 12 line 169.
101115 -
101116 - Bradley advised that yesterday he talked to John about these issues
101117 - set out in my letter, and got the impression that John wants to take
101118 - approprite action, reflecting the discussion with Rick earlier this
101119 - morning that John called him about this yesterday afternoon, ref SDS
101120 - 12 line 77.
101121 -
101122 -     [See also discussion with Rick Stinson earlier today, ref SDS 12
101123 -     line 101.]
101124 -
101125 - Bradley asked what action I propose that Marsh & McLennan take?
101126 -
101127 - I explained my sense that he and John are better positioned to
101128 - determine how to apply Communication Metrics for risk management,
101129 - similar to the way sureties promote better safety and other practices
101130 - they feel can help their contractor customers deal with seemingly arms
101131 - length risks that otherwise get overlooked in the budgeting process
101132 - for bidding work, and in performance of the work.
101133 -
101134 - When, for example, a safety concern gains visibility industry wide,
101135 - sureties notify their insureds to take precautions, and they visit
101136 - their operations to share solutions and observe implementation, as
101137 - part of affirmative risk management.
101138 -
101139 - Bradley has in mind that Marsh & McLennan can include Communication
101140 - Metrics as part of a Risk Management program for their next
101141 - submission.
101142 -
101143 - I asked for an explanation of a "submission."
101144 -
101145 - Bradley indicated it is an annual presentation by Marsh & McLennan to
101146 - a contractor customer for insurance coverage, including bid, pay and
101147 - performance bonds.
101148 -
101149 - We considered the prospect that escalating risks of the business
101150 - environment may warrant proactive initiatives in advance of annual
101151 - submissions.  Business process audit for risk management effectiveness
101152 - is cited as a possible example in my letter to John, submitted
101153 - yesterday, ref DIP 3 line 56.
101154 -
101155 - Bradley asked me to keep in touch in the period ahead as a reminder to
101156 - Marsh & McLennan to review using Communication Metrics for Risk
101157 - Management support.
101158 -
101159 -
101160 -
101161 -
1012 -