CONTACTS 
0201 - Wideman, R. Max                    604 736 7025
020101 - Mr. R. Max Wideman

SUBJECTS
Ambassadors for Change, PMI
Wideman, Max
Internet Unreliable

0805 -    ..
0806 - Summary/Objective
0807 -
080701 - Followed up work at ref SDS 22 line 66, ref SDS 20 line 66.
080702 -
080703 - We had more trouble with the Internet.  Max finished reading the
080704 - Communication Metrics report and submits questions, some of which are
080705 - covered in the report and in prior mail.  He does not mention having
080706 - read the Typical Day Scenario.  He does not address ideas in the memo
080707 - on my visit with Intel, but notes it may be a good opportunity.  Max
080708 - asks about preparation of the report.  I need to put him touch with
080709 - the Corps of Engineers people for their input.
080710 -
080711 -    [See response submitted at ref SDS 23 line 91.]
080712 -
080713 -
080714 -
0808 -
0809 -
0810 - Progress
0811 -
081101 - Received ref DRT 1 line 22 responding to my letter, ref DIP 4 line
081102 - 30, asking about Max's review of the Corps of Engineers report on
081103 - Communication Metrics, and transmitting notes of the meeting with
081104 - Intel, ref SDS 21 line 66.
081105 -
081106 - Max had more trouble sending me stuff via Internet.  Two messages he
081107 - sent were returned, and he tried one more time, ref DRT 1 line 22. The
081108 - last effort was successful.
081109 -
081110 -    [He submitted a suggestion the next day to verify my return email
081111 -    address in Eudora.  I did that and it seems to have the right
081112 -    stuff. I mention this in my response at ref SDS 23 line 95.]
081113 -
081114 - He reports in an email sent 970803 (but returned to him) about having
081115 - gotten part way through the Communication Metrics report, ref DRT 1
081116 - line 31.  He was delayed in reading the report because he was in
081117 - Portland to deliver his paper to an organization, PICMET, ref DRT 1
081118 - line 32.
081119 -
081120 - Max offers good luck with Intel based on the notes of the meeting with
081121 - Keith, ref SDS 21 line 69.
081122 -
081123 -
081124 -    Max does not inquire/comment about the ideas in the Intel notes
081125 -    that are nominally controversial:
081126 -
081127 -      •  90% of manager's time is communications, re 21 line 92.
081128 -
081129 -      •  Internet and TQM fail, ref SDS 21 line
081130 -
081131 -      •  Linking to original sources in SDS, reflects innate mental
081132 -         processes, and implements Continual Learning methods from MIT,
081133 -         etc., ref SDS 21 line 158.
081134 -
081135 -      •  SDS is not intuitive because nobody has experience from which
081136 -         to intuit its functions, ref SDS 21 line 119, etc.
081137 -
081138 -      •  Defining "management details" in "knowledge space" analogous
081139 -         to construction details in dimensional space, ref SDS 21 line
081140 -         241, discussed in the Corps of Engineer's report on the role
081141 -         of a Communication Manager being similar to an architect, ref
081142 -         DRP 3 line 372.
081143 -
081144 - He found analysis of IBM's acquisition of Lotus "interesting." ref DRT
081145 - 1 line 35. at ref SDS 21 line 413
081146 -
081147 -    Max can advise if he wants to see notes of the meeting with IBM on
081148 -    reviewing SDS for a Windows application, ref SDS 1 line 104.
081149 -
081150 -
081151 -
081152 - Max asks about the source of reference numbers, are they automatic, or
081153 - entered manually? ref DRT 1 line 38.
081154 -
081155 -    This is addressed in my letter to Max dated 970724, ref DIP 3 line
081156 -    51, issued at ref SDS 19 line 96, responding to his letter, ref DRP
081157 -    2 line 44, asking about cross-linking.  I stated in the 970724
081158 -    letter:
081159 -
081160 -       There are automatic linkages and the ability to purposefully
081161 -       create specific linkages forward and backward in time, ref DIP
081162 -       3 line 51.
081163 -
081164 -    This explanation, however, may not make clear that custom links are
081165 -    90% automated.  They are not keyed into the record.  SDS automatic
081166 -    links alert the mind to the need for custom links. We can find the
081167 -    object record with automated tools, and then click to make a link
081168 -    and a specific citation.  Most of these take about 10 seconds. Some
081169 -    may take a few minutes wrestling with the Subject Index to locate a
081170 -    pointer category. The key is having a variety of ways to find stuff
081171 -    that is agreeable with the way the mind is thinking at any given
081172 -    moment.
081173 -
081174 -    The Corps of Engineers' report says at ref DRP 3 line 181.
081175 -
081176 -       Follow-up improves because reporting and analysis (writing and
081177 -       linking) on what was done reveal new tasks that need to be done
081178 -       which are scheduled and automatically linked back to the source
081179 -       record.
081180 -
081181 -    The "Typical Day Scenario" using SDS prepared at ref SDS 3 line 64,
081182 -    and submitted to Max via ref DIP 2 line 33 issued at ref SDS 13
081183 -    line 87, discusses "automatic" links...
081184 -
081185 -       The advantage [of SDS] using automation to reduce the tedium of
081186 -       dealing with details so people can use good management practices
081187 -       and good judgement consistently in the New World Order of the
081188 -       Information Highway, ref OF 1 line 24.
081189 -
081190 -    Today, it seems to me this is not as clear on Max's point, as it
081191 -    should be.  I changed the thing to read:
081192 -
081193 -       The advantage of SDS is using automation to reduce the tedium
081194 -       and improve results by automatically linking details of daily
081195 -       work to strengthen the way the mind uses its experience.  This
081196 -       empowers people to use good management practices and good
081197 -       judgement consistently in the New World Order of the Information
081198 -       Highway.
081199 -
081200 -
081201 - Max completed reading the Communication Metrics report on 970808, ref
081202 - DRT 1 line 51, which was submitted via ref DIP 1 line 27, issued at
081203 - ref SDS 13 line 75. He asks...
081204 -
081205 -    Questions
081206 -
081207 -    How many people did you have working on the COE assignment? ref DRT
081208 -    1 line 55.
081209 -
081210 -        Welch worked alone on the assignment in order to demonstrate
081211 -        the application.
081212 -
081213 -        A follow on contract was prepared to staff up the operation,
081214 -        but it has not been implemented due to resistance by the
081215 -        District Engineer, per meeting between DE and Welch on 970624,
081216 -        ref SDS 5 line 97.
081217 -
081218 -
081219 -    It looks like a helluva lot of work to keep the thing going.  Did
081220 -    you have any difficulty with that? ref DRT 1 line 57.
081221 -
081222 -        The Communication Metrics report says SDS makes it possible to
081223 -        create useful business intelligence at less cost than using
081224 -        conventional practices and computer tools, ref DRP 3 line 167.
081225 -
081226 -        SDS lets fewer people accomplish more work under the
081227 -        TQM/Reengineering mantra:
081228 -
081229 -                       Faster, Better, Cheaper
081230 -
081231 -        The ability to do a lot of work with SDS is also explained in
081232 -        the "Typical Day Scenario" submitted to Max via ref DIP 2 line
081233 -        33, per ref SDS 13 line 82.
081234 -
081235 -        Max does not indicate having read "Typical Day Scenario."
081236 -
081237 -
081238 -    Looking back, how did the CE assignment work out for you? ref DRT 1
081239 -    line 60.
081240 -
081241 -        The Communication Metrics report says the project worked well
081242 -        and was successful, ref DRP 3 line 147.
081243 -
081244 -        Beyond the report, not sure what Max has in mind about whether
081245 -        this worked out for me.  Getting the report was a major goal,
081246 -        since it provides a base of credibility in the ideas and tools.
081247 -        Hopefully, it can be used by Max and others to build on these
081248 -        ideas.
081249 -
081250 -
081251 -    How much of the report did you write for Thompson Keesling? ref DRT
081252 -    1 line 62.
081253 -
081254 -        I prepared the Communication Metrics report for Tom.
081255 -
081256 -        Max can call Tom and other CE people who contributed to the
081257 -        report and endorsed it as their report, for more details.
081258 -
081259 -        Tom Keesling   415 977 8701  tkeesling@SMTP.SPD.USACE.ARMY.MIL
081260 -        Max Blodgett   415 977 8444  mblodgett@SMTP.SPD.USACE.ARMY.MIL
081261 -        Leonard SooHoo 415 331 0404  lsoohoo@SMTP.SPD.USACE.ARMY.MIL
081262 -        Herb Cheong    415 977 8795  hcheong@SMTP.SPD.USACE.ARMY.MIL
081263 -        Marc McGovern  415 977 8467  mmcgovern@SMTP.SPD.USACE.ARMY.MIL
081264 -
081265 -        I also prepared the memo for Bill DeHart that PG&E issued, ref
081266 -        DRP 1 line 16, which is included at appendix C in the Corps of
081267 -        Engineers' report, originally received at ref SDS 2 line 62.
081268 -        ..
081269 -        Max can call Bill DeHart, who is VP of Communications for
081270 -        PMI NCC.  He is a good source on the challenge of explaining
081271 -        SDS and Communication Metrics to executives in large
081272 -        organizations. Bill is familiar with Max's contribution to PMI,
081273 -        and so would be responsive to an inquiry from Max.
081274 -
081275 -        Bill DeHart    415 973 1014  BDeHart@cris.com
081276 -
081277 -
081278 -
0813 -