THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: May 6, 1996 12:06 PM Monday; Rod Welch

Visited Denis at Kwan Henmi re ALRS project.

1...Summary/Objective
2...Communication Metrics Improves Earnings and Helps Defend Litigation
3...Success Creates Impression that Improving Management is Not Needed
4...Meeting to be Schedeled to Investigate Communication Metrics

ACTION ITEMS.................. Click here to comment!

1...Denis will call and schedule this per our understandings at ref SDS 26

CONTACTS 
0201 - Kwan Henmi Arch & Planng           415 777 4770 fax 5102
020101 - Mr. Denis Henmi; Executive Vice President

SUBJECTS
ALRS Project, KH, Welch Scope with KH
Kwan Henmi, General

0704 -    ..
0705 - Summary/Objective
0706 -
070601 - Followed up work at ref SDS 25 line 58, ref SDS 23 line 90.
070602 -
070603 - Millie and I visited Denis.  He told us about recent travels to Egypt
070604 - and to Hong Kong on business and pleasure.
070605 -
070606 -
070607 -
070608 -
070609 -
0707 -
0708 -
0709 - Progress
0710 -   ..
071001 - We had lunch and talked about his recent trip to Egypt. One of
071002 - Denis' employees has family in Egypt who want to build a hotel on the
071003 - Medeterranian Sea.  Denis was shown the pyramids and other sights,
071004 - while visiting the project location.  He stopped in Amsterdam, Holland
071005 - on the flight back and had a 6 hour layover.  A former KH employee is
071006 - now living in Amsterdam, and so showed Denis the city for 4 hours
071007 - during the layover.
071008 -
071009 -      [On 960911 visited Denis on the results of his trips. ref SDS 30
071010 -      0000]
071011 -
071012 -
071013 -
071014 - Communication Metrics Improves Earnings and Helps Defend Litigation
071015 -
071016 - He has read my letter ref DIP 4 line 33 issued on 960425. ref SDS 27
071017 - 0000
071018 -
071019 - Denis seemed to associate Communication Metrics with avoiding
071020 - litigation.
071021 -
071022 - He said KH has only been sued twice over the years the firm has
071023 - operated.  He feels this experience shows that KH documentation
071024 - procedures are adequate and therefore KH does not need Communication
071025 - Metrics.
071026 -
071027 - We did not review today the difference between Communication Metrics
071028 - and "documentation."  Denis seemed to understand this point when we
071029 - spoke a few weeks ago at ref SDS 26 line 160.  I noted, however, that
071030 - most mistakes an organization makes that cost it lost earnings and
071031 - opportunities, do not result in law suits. Generally mistakes are
071032 - bought off through reduced earnings, changing the organization,
071033 - reengineering, downsizing, or failure of the business.
071034 - ..
071035 - I offered to do some pro bono meetings to introduce
071036 - Communication Metrics at KH, so they can begin to get used to the
071037 - terms, ideas and methods.
071038 -
071039 -     [On 980507 follow up. ref SDS 32 0000]
071040 -
071041 -  ..
071042 - Success Creates Impression that Improving Management is Not Needed
071043 -
071044 - Denis seems to agree with the analysis that KH is not ready for
071045 - Communication Metrics, ref SDS 26 8556.  The firm's recent success on
071046 - the SFO projects, and attention on obtaining new work in Singapore,
071047 - Egypt, present an aura of adequate performance.  Vulnerabilities from
071048 - being stretched too thin are not evident to those doing the work.
071049 -
071050 - Sounds like Robert NacNamera's report on the Kennedy Administration in
071051 - his book "In Retrospect." ref SDS 4 5872   The only thing that saves
071052 - people from repeating mistakes of the past is religion, ref SDS 1
071053 - 8493, but religion is not in favor.
071054 -
071055 -      [On 970829 book on management accountability describes limited
071056 -      span of attention as major cause of difficulties.
071057 -
071058 -
071059 -
071060 -  ..
071061 - Meeting to be Schedeled to Investigate Communication Metrics
071062 -
071063 - Denis advised that before leaving for Egypt, he spoke to the SFIA
071064 - program manager about a meeting on Communication Metrics.  They agreed
071065 - to a meeting when Denis returned.
071066 -
071067 - Denis will call and schedule this per our understandings at ref SDS 26
071068 - line 90.
071069 -
071070 -     [On 960514 submitted letter confirming these understandings, per
071071 -     ref SDS 29 0000]
071072 -
071073 -     [On 960911 Denis was developing a relationship with new SFIA
071074 -     management in advance of scheduling a meeting on Communication
071075 -     Metrics. ref SDS 30 9446]
071076 -
071077 -     [On 970904 asked about setting up meeting. ref SDS 31 5075]
071078 -
071079 -
071080 -
071081 -
0711 -
Distribution. . . . See "CONTACTS"