THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: April 4, 1995 08:03 AM Tuesday; Rod Welch

Called S&C Ford re maintenance on Mercury Sable.

1...Summary/Objective
2...Air Conditioner Replacement
.....Directions


..............
Click here to comment!

CONTACTS 
0201 - S & C Ford                         415 553 4400 fax or 800...
020101 - Mr. Bob Radcliff; Manager; Service Department     =Telephone/fax
0202 - S & C Ford                         415 553 4400 fax or 800...
020201 - Ms. Barbara Stone; Mitle; Service Department     =Telephone/fax

SUBJECTS
Millie's Mercury Sable, 940423
950404 service for trip to Arizona
Air Conditioner

0505 -    ..
0506 - Summary/Objective
0507 -
050701 - Follow up ref SDS 4 0000.
050702 -
050703 - Because of pending trip to Arizona per planning on 950328, as shown
050704 - at ref SDS 5 9676. scheduled to have car serviced.
050705 -
050706 - This should be routine service, except we are traveling into hot
050707 - climate country.
050708 -
050709 - Shirley said Barbara Stone is not in.  I asked for Bob.
050710 -
050711 -
0508 -
0509 -
0510 - 0805 Left Message for Bob Radcliff
0511 -
051101 - Advised that since Barbara is out today I asked for him about
051102 - whether we need to bring the car in for service.
051103 -
051104 -
051105 -
051106 -  ..
0512 -
0513 -
0514 - 1020 called Bob back
0515 -
051501 - Air Conditioner Replacement
051502 -
051503 - Want to follow up discusison on 941101 where Bob is researching
051504 - requirement to change the AC unit. ref SDS 1 6437
051505 -
051506 - Shirley said she talked to Bob and he said he will call us right back.
051507 - She asked me to leave another message.  I left another message about
051508 - following up the research on the AC system replacement.
051509 -
051510 -    [On 950407 submitted letter on this to Bob. ref SDS 6 9675]
051511 -
051512 -
0516 -
0517 -
0518 - 0907 called Bob back
0519 -
051901 - Bob did not call, so I called again.
051902 -
051903 - Shirley said Bob is not in.
051904 -
051905 - I asked if he has a supervisor or assistant.  Shirley said he is the
051906 - supervisor.  He does not report to anyone at S&C, and does not have
051907 - any assistants.
051908 -
051909 - I asked if he has anyone who helps him perform the purpose of the
051910 - Service Department. Shirley transferred my call.
051911 -
051912 - Talked to Carl.
051913 -
051914 - I explained the background on 941101. ref SDS 1 6437
051915 -
051916 - Carl said only Bob can address this matter.  He said Bob is expected
051917 - back shortly. He will ask Bob to call me.
051918 -
051919 - I explained we want to bring the car in to have this matter taken
051920 - care of if possible, and at the same time have any other service S&C
051921 - feels is appropriate.  Carl said the appointment secretary can
051922 - schedule this.  He transferred me to that desk.
051923 -
051924 - Talked to Shirley again.  She said all of the appointment people are
051925 - busy.  She will ask them to call as soon as possible.
051926 -
051927 -
051928 -
051929 -
0520 -
0521 -
0522 - 1159 received call from appointment secretary
0523 -
052301 - Talked to Jancy.  Set meeting for 0900.  Can get shuttle back at
052302 - 0930.
052303 -
052304 - She said we will talk to Carl Redling.
052305 -
052306 - She asked for mileage.  I said it is about 29K.
052307 -
052308 -     Directions
052309 -
052310 -     They are on the corner of 17th and Rhode Island.
052311 -
052312 -     Take 3rd Street to 16th, which is the block before Mariposa.
052313 -
052314 -     Turn right on 16th, and go about 5 blocks to Rhode Island, and
052315 -     turn left one block.
052316 -
052317 -
052318 -
052319 -
052320 -
0524 -
0525 -
0526 - .... Bob did not call back
0527 -
052701 -
052702 -
052703 -
052704 -
0528 -
Distribution. . . . See "CONTACTS"