CONTACTS 
0201 - S & C Ford                         415 553 4400 fax or 800...
020101 - Mr. Bob Radcliff; Manager; Service Department     =Telephone/fax
0202 - San Bruno Ford Sales, Inc.         415 952 0500 fax 8885
020201 - Mr. Bill NLN; Sales Manager

SUBJECTS
New Cars
Millie's Mercury Sable, 940423
Mercury Sable, 1993
941013 service for trip to Vancouver

0506 -    ..
0507 - Summary/Objective
0508 -
050801 - Followed up work at ref SDS 7 line 45.  Scheduled service on car for
050802 - 941104 0730a.  Got more information on changing AC unit.  Checked
050803 - with San Bruno Ford on service scope.  Sounds like S&C may be a
050804 - little high on the light matter.
050805 -
050806 -
050807 -
050808 -
0509 -
0510 -
0511 - Discussion
0512 -
051201 - Talked to Vanessa.  She said we can make the 0800 shuttle, if we
051202 - arrive oa 0730.
051203 -
051204 - Made appointment for Friday, 941104 0730.  Service form #:
051205 -
051206 - Barbara Stone service advisor.  Barbara was not available when I
051207 - called, so I called and talked to Bob.
051208 -
051209 -
051210 - Advised that we want regular service following long trip.
051211 -
051212 -    Bob said they can recommend a series of steps and then will ask
051213 -    the customer to edit what they recommend.  Can do this in 5
051214 -    minutes when we visit with Barbara on Friday.
051215 -
051216 -    He recommends rotating tires every 5 months or 5K miles.  So in
051217 -    this case he recommends this be done again.
051218 -
051219 -
051220 - Need lights examined and possibly corrected.
051221 -
051222 -    Are they working correctly, per ref SDS 7 line 85.
051223 -
051224 -    Bob said they only way they can figure that out is by charging
051225 -    $50 to adjust them.
051226 -
051227 -    I will investigate and determine what we want to do by Friday.
051228 -
051229 -
051230 -
051231 -
051232 -
0513 -
0514 -
0515 - 1227 called San Bruno Ford
0516 -
051601 - Talked to Gregg.  He said that to check the lights it costs about
051602 - $25 to set up the light adjustor and evaluate the condition.
051603 - Adjusting costs an additional $25, if needed.
051604 -
051605 - He recommends rotating the tires about every other oil change which
051606 - is about 6K miles.
051607 -
051608 -     I am not sure if going 3K miles on a single trip warrants earlier
051609 -     rotation.  We should inquire at S&C on this point.
051610 -
051611 -
051612 - So San Bruno's service scope after a long trip is to change the oil,
051613 - and check the vehicle.  His ball park estimate including checking,
051614 - but not adjusting the lights, nor rotating the tires is about $111.
051615 -
051616 - Greg said Ford has an established service scope for 26K miles, which
051617 - is about where the Sable is now.  It normally costs about $111. Since
051618 - we have already had the car serviced, seems like our cost should not
051619 - be much more than this, and perhaps should be less.
051620 -
051621 - The question is which of the standard Ford maintenance steps were
051622 - done prior to the trip, and of those, which, if any, should be
051623 - repeated?
051624 -
051625 -
051626 -
0517 -
0518 -

SUBJECTS
Mercury Sable, 1993
Air Conditioner

0605 -
060501 -  ..
0606 -
0607 - 1205 talked to Bob
0608 -
060801 - Bob said he called Ford about changing the AC unit for the new spec.
060802 -
060803 - He said Ford told him that they have no plans at this time to produce
060804 - a "kit" to change the AC units to R134 from R12.  He expects this will
060805 - happen, but at this time it has not occurred.
060806 -
060807 - I read the record on 941025. ref SDS 7 9675
060808 -
060809 - Bob feels the understanding at San Bruno Ford is incorrect with
060810 - respect to needing a kit to replace the AC unit, based on his
060811 - research.
060812 -
060813 - Bob will notify us about this matter.
060814 -
060815 -     [On 950404 called Bob to follow up. ref SDS 8 5670]
060816 -
060817 -
060818 -
060819 -
0609 -