THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: October 12, 1990 01:34 PM .......;
Jeff called re problems with their network printer; CNS.
4...Block Repeat in CNS - Shift F6
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0201 - O-0420 0201 Seawest Company 619 293 3340 fax 3347
020101 - Mr. Jeff Ghilardi,
ESC-E at end of print
0507 - ..
0508 - Discussion
050901 - He left message on answering machine. The support person for the LAN
050902 - will be in at 1600 today to investigate the problem with printing.
050903 - Jeff feels it may be related to the downloading of fonts for SDS. The
050904 - network does not seem to be handling it adequately.
0511 - 1704 Jeff called back
051201 - ESC-E Problem
051203 - After he prints or load fonts, if there is not an ESC E sent to the
051204 - printer, that font remains active and controls the next job, unless
051205 - it has an ESC E to reset the printer, as our print jobs do.
051207 - He needs to have an ESC E at the end of the print job. This is
051208 - scheduled for follow up by me.
051211 - Erratic performance
051212 - on Network with FL
051213 - -------------------
051214 - When he runs fl flist.x the printer prints something with a bunch of
051215 - garbage. He recalls this also occurred when his printer was connect-
051216 - ed directly to his printer. While we were talking I asked him to try
051217 - it again on his printer. He set this configuration and ran fl to
051218 - load fonts to his local printer. On this occassion a printed paper
051219 - was not issued at the end of the operation on the local printer.
051221 - The network printer is still not printing with a comma. He tried it
051222 - on his local printer, and the comma and other char printed correctly.
051223 - So this suggests it is a network problem.
051225 - They have a 25 and 1 font cartridge and a 1.5 MB expansion card, so
051226 - it has 2 MB of memory. Does not appear they should be running out of
051227 - memory. It is not clear why the network printer is loosing the comma
051228 - and open bracket and open parens.
051230 - Suggested he ask his LAN vendor to investigate. Jeff said an
051231 - in-house person set it up.
051233 - I will discuss it with Morris re whether there is anything about
051234 - FL.EXE that should work differently on an LAN.
Moving records between
dates in CSF, 901012
Editing functions, Data
Entry, Spell checker
0707 - Discusison
070801 - Jeff said he created records in the date segment for tomorrow that
070802 - should be in today. He is unsure about how to move them.
070804 - I explained how to use the F4 function to move a group of records
070805 - and the F5 target command to place them in the correct date segment.
070806 - We did this on line using the Schedule Summary to move around to the
070807 - correct places for entering the functions.
070809 - It is important when moving entire records, to enter F4 at the top
070810 - and bottom of the record, i.e. at the "01 -" line and at the "^"
070811 - line. The target function, F5, must be entered on the last line in a
070812 - record, i.e. the line where the "^" is entered on column 17.
070814 - Jeff said this worked correctly. He noticed how the dates of the
070815 - moved records were automatically conformed to the correct date by the
070816 - F5, target function.
070818 - Jeff noted how the Move function, works similarly to the Copy
070819 - function, and they are assigned to adjacent function keys because
070820 - they are supplemental features.
Adding more fields in
0907 - Problem
090801 - Jeff advised the copy command is not working correclty in CNS. He
090802 - recalled that the copied lines were entered at the top of the file,
090803 - instead of the line below where the target function, F5, was entered.
090805 - I explained that sometimes the target command (f5), moves the file so
090806 - the target line is at the top of the SCREEN, but that is not the same
090807 - as the top of the file. The target command moves the file if there
090808 - are not enough lines in the file for the new configuration to permit
090809 - the new line number to occur on the screen at the initial location.
090810 - Thus, the copy function may worked correctly, but appeared to put the
090811 - data at the top of the file because the file moved relative to the
090812 - screen.
090814 - We tried copy on a CNS record and it seemed to work correctly.
090816 - Emulated Problem
090818 - Today, October 13, 1990, I am expanding on my notes from yesterday.
090819 - Jeff said he entered F5, the target, on the line where he entered
090820 - the bottom F3, copy function. When I did this in a test file, the
090821 - object lines were copied to the top of the file.
090823 - I mentioned to Jeff yesterday, that the target has to be on a line
090824 - OUTSIDE (below or above) the object lines.
090826 - Block Repeat in CNS - Shift F6
090828 - I suggested he try the block repeat command instead of the copy
090829 - command in the CNS record. This only requires two entries instead of
090830 - 3, and the new lines go immediately below the bottom line of object
090831 - lines.
090833 - Use delete lines, Alt F7 or Alt F8, if you get more lines than
090834 - needed. He tried this while were talking and found it worked in the
090835 - manner intended.
name from Summary for
Specifying name for
1109 - Problem
111001 - He asked how to specify a particular name in the CNS that is
111002 - different from the Summary default. I explained how to enter a few
111003 - char of the contact name he wants, leaving a space at the end of the
111004 - string.
111006 - He tried it and found it works.
111008 - Help
111010 - This is explained in Help. Open the CNS Summary and then open Help,
111011 - Ctrl F10. Go the section on fucntions, and use F1 on the line that
111012 - lists the Summary F3 function for loading contact data to a target
111013 - file.
111015 - Help also explains how to specify multiple orgz and contacts in the
111016 - Summary to make multiple entries in a target record, like SDS.
111018 - Repetitive date notice in SDS - birthdays and anniversaries - are
111019 - explained in CNS Help. Open any CNS record and call Help. It is
111020 - discussed at the bottom.
111022 - Jeff is using the "*" feature to specify a particular contact within
111023 - a CNS record for listing in the Summary.
Analysis Correlations Implications Incite
Causation Case Studies
1607 - Discussion
1608 - ..
160801 - Jeff used the Subject Index today! Horray, Horray.
160803 - I will send this thing to him as an example of how a record might
160804 - look that is "segmented" according to subjects by the Control field.
160806 - The point of this exercise is that solutions arise from pattern
160807 - recognition. Looking at a chronology after the fact, often patterns
160808 - and correlations emerge that are not apparent when information is
160809 - created.
160811 - Every discussion does not require an extra hour to organize the
160812 - record, but some do. I made a judgement that this one does because
160813 - it is one of the first opportunities to identify the types of support
160814 - questions that arise.
160816 - Simiarly, for each occassion where information is generated,
160817 - management must decide the level of care (i.e. the amount of
160818 - additional time) needed to apply such information. SDS makes it
160819 - possible to do this fairly quickly. Everything can be entered under a
160820 - heading at a high level, or it can be broken down as this record is,
160821 - if deemed helpful.
160823 - The Art of Management, is in making this decision; see also ref SDS 5
160824 - line 125, for more on this idea.
Distribution. . . . See "CONTACTS"