THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: February 15, 89 06:51 AM .......;
Worked on BPP project various matters.
2...DNRC Adding Support for Dispute Resolution by Hiring JoAnn
3...Allocating Time Between Analysis and Meetings
4...Meetings Fall into Conflict DNRC Requests SDS Support
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0604 - ..
0605 - Summary/Objective
060601 - Follow up
060603 - Moving activities from follow up to schedule.
060605 - ..
060606 - Need more work on meetings yesterday.
060608 - ..
060609 - Sarah's position on admissibility of evidence still seems incomplete.
060610 - Need to present the concepts discussed yesterday clearly.
060612 - ..
060613 - Drafted memo. Gave copies to Norm and Wayne (here for weekly progress
060614 - meeting).
070501 - ..
070502 - Did more work on this based on additional activity since initial
070503 - preparation.
070505 - ..
070506 - Printed and distributed updated agenda.
080401 - ..
080402 - Logged new documents received today.
Pay raise for JoAnn
110801 - ..
110802 - DNRC Adding Support for Dispute Resolution by Hiring JoAnn
110804 - Wayne advised JoAnn that he has investigated and can obtain a
110805 - temporary full time job for her with the State for from 3 to 9 months
110806 - at approximately $7.25 per hour, the rate her employer is now
110807 - receiving for her services. Wayne indicated the full period of the
110808 - assignment will depend upon whether the arbitration actually proceeds.
110809 - He feels if the parties settle, the assignment could end. The period
110810 - of her employment will provide an opportunity for a permanent position
110811 - to open up and be evaluated by both parties.
110813 - ..
110814 - This offer will result in a pay raise for JoAnn of approximately 30%.
110816 - ..
110817 - He will bring out a form next week to evaluate which pay catagory is
110818 - best suited for her. JoAnn will consider the offer and let him know
110819 - within the next week whether the offer is acceptable.
Weekly progress Meeting
Disruption Causes Damage Delay Extra Cost
Time Note Enough for Analysis and Attending All the Meetings
Notes & Understandings
Integrated Design Makes Converting Information into Knowledge Fast Ea
Write Everything Down Overkill Not Enough Time Don't Know to Only Nec
Welch, Rod Cannot Write Everything Down and Attend All the Meetings
Meetings Dilemma Cannot Attend Every Meeting and Write Everything Dow
Write Everything Down Unnecessary Capture Information Important to Ob
Time Not Enough Intelligence Overkill Listen Learn Read Write Analyis
2314 - 1045
231501 - ..
231502 - Allocating Time Between Analysis and Meetings
231503 - Meetings Fall into Conflict DNRC Requests SDS Support
231505 - Norm came into the trailer. He was upset and advised that Bill
231506 - Merriman was disrupting a meeting with belligerent demeanor. Norm
231507 - asked if I would come over to help restore order so that normal
231508 - business can be conducted, as we have done in the past?
231510 - Welch was hired on 880815 to solve these problems, ref SDS 2
231511 - NF6M; an example is the meeting on 880824 when Bill Merriman
231512 - presented his case with frank and pointed remarks. ref SDS 3 8366
231514 - ..
231515 - I explained today that a week or so ago on 890208 Hal requested that I
231516 - not attend meetings with the contractor, ref SDS 6 01P4, and indicated
231517 - that Norm was taking notes. ref SDS 6 EQ6W Moreover, at the moment, I
231518 - am busy with other matters. If I stop and go sit in on a meeting,
231519 - analysis will be delayed for planning and correspondence requested by
231520 - the State and Tudor management to expedite the work. Attending the
231521 - meeting will take more time writing up the record to follow up on what
231522 - transpires in the meeting, which will push current work further back,
231523 - and so a lot more "homework" will be needed to catch up. There are
231524 - only so many hours in a day.
231526 - [On 890809 Ross related dilemma of information overload not
231527 - enough time to attend every meeting and write everything down.
231528 - ref SDS 8 3S6H
231530 - ..
231531 - [On 020608 Dave Snowden's paper cite's dilemma that people cannot
231532 - write everything down to verify accuracy of all information,
231533 - ref SDS 9 S48O; not an excuse to give up on improving accuracy of
231534 - communication that is critical to productivity, earnings and
231535 - saving lives. ref SDS 9 L47J
231537 - ..
231538 - [On 030309 aerospace project illustrates challenge of using good
231539 - management when people start late, already behind schedule.
231540 - ref SDS 10 1M6L
231542 - ..
231543 - Norm indicated that, under the circumstances, he feels, as DNRC's
231544 - representative on the job, I should stop what I am doing and go attend
231545 - their meeting.
231547 - ..
231548 - I asked about tape recording the meeting to encourage constructive
231549 - discourse rather than conflict? The contractor asked for tape
231550 - recordings last September on 880907. ref SDS 4 3402 This was helpful
231551 - avoiding bellicose conduct; the contractor stopped tape recording
231552 - meetings a few weeks later on 880928. ref SDS 5 9330
231554 - ..
231555 - Norm said the contractor doesn't want a tape recording, and Hal is
231556 - trying to maintain good relations by going along. (Hal mentioned this
231557 - point on 890208. ref SDS 6 EQ6W)
231559 - ..
231560 - Norm talked about advantages of SDS for helping people focus on lining
231561 - up the work with contract requirements. He feels that if Welch shows
231562 - up, people will associate this with SDS and things will quiet down.
231564 - ..
231565 - I suggested that Norm return to the meeting and ask Hal for a brief
231566 - recess so people can calm down. During the recess Norm can recommend
231567 - that, when the meeting resumes, Hal point out to the parties that tape
231568 - recordings can be used again, and that a record of disruptive behavior
231569 - harms the contractor's cause. Hal can further point out that Norm is
231570 - taking notes to help people understand the results of meetings. Cite
231571 - contract provisions that require good faith business conduct, and
231572 - failure to do so delays progress. This increases costs to the party
231573 - causing delay, which leads to loss of income, replacement of personnel
231574 - or termination altogether, as previously related on 880824.
231575 - ref SDS 3 8366
231577 - ..
231578 - Norm said he didn't think Hal could make that case, because he wasn't
231579 - here befor, so he doesn't really understand how SDS works. Norm feels
231580 - they need the contractor to recognize that what they say and do winds
231581 - up in SDS records showing context of prior history and consequences
231582 - that encourage performance of the contract, as we were doing before,
231583 - rather than yelling and posturing like they have today.
231585 - ..
231586 - I explained that Hal is an experienced executive assigned by Tudor to
231587 - manage the work. Hal related on 890208 having discussed this change
231588 - with Tudor management and seemed to indicate that DNRC was on board as
231589 - well. ref SDS 6 EQ5J
231591 - [On 890328 DNRC concerned Tudor management falling behind.
231593 - ..
231594 - [On 890405 Hal suffered heart attack. ref SDS 7 7M5L
231596 - ..
231597 - Norm said nobody told him, and he feels that Wayne and Sarah didn't
231598 - know either. It just happened, and now things are a mess again. Norm
231599 - asked if I couldn't just take a few minutes and go over to the meeting
231600 - to help like we did last August and September.
231602 - ..
231603 - I explained that since Hal asked me not to attend meetings, it would
231604 - be more harmful for me to step in unnanounced at this stage. After
231605 - this meeting is over, DNRC can consider whether the prior arrangements
231606 - would be helpful, and if so how to accomplish that objective.
Format the drive
240401 - ..
240402 - No disk failures today.
250401 - ..
250402 - Clear, no wind, relatively warm. Pretty good working conditions.