CONTACTS
0201 - Amazon.com
020101 - Mr. Justin C-NLN;
020103 - Order Department
SUBJECTS
Network Adapter C18 C20 High Speed Gigabit 10\100\1000 Mbps Premium
1803 -
1803 - ..
1804 - Summary/Objective
1805 -
180501 - Follow up ref SDS 12 0000. ref SDS 10 0000.
180502 -
180503 - HP letter this morning reports that c18 and c20 have high speed
180504 - gigabit LAN adapters installed that transmit at 10\100\1000 Mbps.
180505 - ref SDS 0 JI50
180506 -
180507 -
180508 -
180510 - ..
1806 -
1807 -
1808 - Progress
1809 -
180901 - C18 C20 Premium LAN NIC Gigabit High Speed Adapters
180902 -
180903 - Follow up ref SDS 12 SI5G.
180904 -
180905 - Received letter from HP this morning saying...
180906 -
180907 - 1. Subject: RE: Ready to buy product question <<#637154-1335231#>>
180908 - Date: Tue, 16 Jul 2013 10:15:26 +0000 (UTC)
180915 - ..
180916 - 2. Thank you for contacting HP Total Care.
180918 - ..
180919 - 3. After going through your E-mail I understand that you are
180920 - experiencing an issue with your HP Pavilion HPE h8-1280t CTO
180921 - Desktop PC wherein you want to the Ethernet rating.
180923 - ..
180924 - 4. Rod, I appreciate that you have shared your concern with us and
180925 - have given us a chance to assist you in this matter. I, as a
180926 - part of HP Total Care, take the ownership of your concern and
180927 - would try to answer your queries accordingly and to the best of
180928 - my abilities.
180930 - ..
180931 - 5. In response to your query I would like to inform you that I
180932 - have checked and verified the product specifications of The PC
180933 - and came to know that your PC is shipped with gigabit adapter
180934 - and the Data transfer speeds: up to 10/100/1000 Mb. I am
180935 - providing you a link where you can check the product
180936 - specification of the PC. Please open the link provided below.
180937 -
180938 - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03189539&tmp_task=prodinfoCategory&cc=us&dlc=en&lc=en&product=5155363
180940 - ..
180941 - HP's reports responds to the letter submitted to HP on 130714 1701.
180942 - ref SDS 12 TN3I
180943 -
180944 - [On 130716 1347 in another record later today, working with
180945 - Sam at Netgear tested HP network Ethernet adapter circuit
180946 - board using direct cable connection from RJ45 port in c18
180947 - to RJ45 in c20, and found DTR 1 MB/s; failure to perform
180948 - gigabit standards, indicates HP did not install high speed
180949 - network adapters in c18 and c20. ref SDS 14 XA64 Device
180950 - Research on Internet shows customers report Realtck PCIe
180951 - GBE Family Controller fails to perform gigiabit standards.
180952 - ref SDS 14 SH4K
180954 - ..
180955 - The link in HP's letter today, opens...
180956 -
180957 - HP Customer Support
180958 - HP Pavilion HPE h8-1280t CTO Desktop PC Troubleshooting
180959 -
180960 - HP Pavilion Elite h8-1280t Product Specifications and
180961 - Configurable Options
180963 - ..
180964 - Integrated LAN
180965 -
180966 - 1. Interface: Integrated into motherboard
180967 -
180968 - 2. Technology
180969 -
180970 - 3. RTL8171EH-CG gigabit ethernet controller
180972 - ..
180973 - 4. Data transfer speeds: up to 10/100/1000 Mb
180975 - ..
180976 - 5. Transmission standards: Gigabit 1000-Base-T Ethernet
180978 - ..
180979 - HP report that LAN adapters installed in c18 and c20 resolves issues
180980 - reported on 130706 1917. ref SDS 10 2M9K
180981 -
180982 - [On 130716 1347 in another record later today, working with
180983 - Sam at Netgear tested HP network Ethernet adapter circuit
180984 - board using direct cable connection from RJ45 port in c18
180985 - to RJ45 in c20, and found DTR 1 MB/s; failure to perform
180986 - gigabit standards, indicates HP did not install high speed
180987 - network adapters in c18 and c20. ref SDS 14 XA64 Device
180988 - Research on Internet shows customers report Realtck PCIe
180989 - GBE Family Controller fails to perform gigiabit standards.
180990 - ref SDS 14 SH4K
180992 - ..
180993 - HP letter continues...
180994 -
180995 - 6. NOTE: Clicking the link may give error indicating that it is
180996 - invalid. If this occurs, copy the portion of the address on the
180997 - remaining lines and paste it at the end of the address showing
180998 - in your browser until the complete address is displayed in the
180999 - address box.
181001 - ..
181002 - 7. I want to be sure that the information provided above answers
181003 - your queries. If you have any additional query please feel free
181004 - to let me know. I will do my best to assist you.
181006 - ..
181007 - 8. For information on keeping your HP and Compaq products up and
181008 - running, please visit our website at:
181009 -
181010 - http://www.hp.com/go/totalcare
181012 - ..
181013 - 9. Sincerely,
181015 - ..
181016 - 10. Jordan
181017 - HP Total Care
181018 -
181019 - 11. ***Do Not Delete Service Ticket Number***
181020 -
181021 - ticketno: 8067535664
181023 - ..
181024 - 12. Our advice is strictly limited to the question(s) asked and is
181025 - based on the information provided to us. HP does not assume
181026 - any responsibility or liability for the advice given and shall
181027 - not be liable for any direct, indirect, special, incidental or
181028 - consequential damages in connection with the use of this
181029 - information. Always back up your data. For more information,
181030 - including technical information updates, please visit our
181031 - website at
181032 -
181033 - http://www.hp.com/support.
181035 - ..
181036 - 13. HP does not require you to send any financial data in your
181037 - reply to this email. As a prudent reminder, do not insert
181038 - credit card details or other financial information in any
181039 - e-mail replies.
181040 -
181041 - 14. *******************************
181043 - ..
181044 - 15. Original Text
181045 - Subject: Re: Ready to buy product question Re: Ready to buy product question #637154-1335231
181046 - Sent: 07/16/13 15:12:18
181051 - ..
181052 - 16. This message has been rerouted to you by the HP.COM email
181053 - Router. If this message has been sent to you in error, please
181054 - send it to the mailbox at HP.COM ROUTER per the HP email
181055 - directory. (R.C.ID 4198309-6506800-0716:0942-VR) Original
181056 - message follows:
181058 - ..
181059 - 17. Original Message Follows:
181061 - ..
181062 - 18. Dear Re-Route Team,
181064 - ..
181065 - 19. Good day!
181067 - ..
181068 - 20. Kindly help me forward this email to HP Technical Support. I
181069 - need help on verifying about the connection on the Networking
181070 - on the PC's the customer owned. Thank you.
181076 - ..
181077 - 21. Regards,
181082 -
181083 - ******************************
181085 - ..
181086 - 22. Tell us about this email experience so that we can make
181087 - improvements!
181089 - ..
181090 - 23. Please complete our Customer Satisfaction survey.
181092 - ..
181093 - 24. *Prices, promotions and availability are subject to change.
181094 - Orders may be subject to applicable sales tax, shipping and
181095 - handling charges.
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