CONTACTS 
0201 - Amazon.com                                                                                                                                                         
020101 - Mr. Justin C-NLN; 
020103 - Order Department 
SUBJECTS
Samsung Television Serial Number Z54D3CYC601408 Receive Model UN55ES                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
2203 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2203 -    ..
2204 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
2205 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
220501 - Follow up ref SDS 8 0000. ref SDS 7 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
220502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220503 - Received Samsung 55" television on Amazon order # 109-0206173-5369015.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
220504 - ref SDS 0 5K4J  Weight under 40 pounds greatly facilitated handling to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
220505 - install upstairs. ref SDS 0 ES6H  Setup of Samsung UN55ES6150FXZA was                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
220506 - fast and easy, including remote control to initialize operation.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
220507 - ref SDS 0 VV94  Using Samsung UN55ES6150FXZA for computer display                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
220508 - turned out better than expected. ref SDS 0 745I  Manual controls using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
220509 - a single button on the lower right corner in back of the television                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
220510 - are easy and intuitive to use. ref SDS 0 6G6I  After receiving the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
220511 - television, setup and testing, received several letters from Amazon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
220512 - saying they issued a credit on the claim for delayed delivery.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
220513 - ref SDS 0 ZX9F  Submitted letter notifying Amazon to re-charge the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
220514 - account for satisfactory performance on Amazon order #                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
220515 - 109-0206173-5369015. ref SDS 0 GH4F  Another letter responded to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
220516 - Amazon's to check paragraph #8 in their letter on 130319. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
220517 - X24I  Responded to Kay's letter on 130319 and commended Amazon for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
220518 - excellent customer service expediting this transaction. ref SDS 0 0R4K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
220519 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220520 -            [On 130401 2239 called Amazon notified to correct seller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
220521 -            identification for finalizing transaction on order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
220522 -            109-0206173-5369015, ref SDS 11 D13I; Charles notifying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
220523 -            Amazon Billing Department to submit seller identification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
220524 -            in next few days. ref SDS 11 2R6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
220525 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220526 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220528 -  ..
2206 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2207 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2208 - Background                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
2209 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
220901 - On 130310 1439 researched 55" televisions for c18 or new cpu c21,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
220902 - ref SDS 4 DX5H, and at 2302 palced order 109-0206173-5369015 with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
220903 - Amazon for Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220904 - (Black), weighing less than 40 pounds. ref SDS 4 C34I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
220906 -  ..
220907 - On 130310 1439 at 2306 received letter from Amazon confirming order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
220908 - 109-0206173-5369015, ref SDS 4 376H, with estimated delivery between                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
220909 - Mar 14, 2013 - Mar 19, 2013. ref SDS 4 C837                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
220911 -  ..
220912 - On 130312 1013 received letter from Amazon dated 130311 2138 PDT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
220913 - reporting order 109-0206173-5369015 has shipped, ref SDS 5 G77O, with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
220914 - with estimated delivery between Mar 14, 2013 - Mar 19, 2013,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
220915 - ref SDS 5 NB4X, and providing Fedex tracking number 534540715018362.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
220916 - ref SDS 5 NB6V                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
220918 -  ..
220919 - On 130316 0922 Fedex reports no record receiving Samsung 55"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
220920 - television package for delivery OB 130319. ref SDS 6 5K4J  Amazon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
220921 - investigated the order. ref SDS 6 AK4O, and advised that if shipper                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
220922 - has not corrected the problem OB 130318, consider filing a claim for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
220923 - resolution. ref SDS 6 6Z57                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
220925 -  ..
220926 - On 130319 1119 Fedex reports still no record receiving Samsung 55"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
220927 - television package for delivery OB 130319. ref SDS 7 5K4J  Amazon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
220928 - filed claim to resolve failure to perform, 130319 1119 at 1149,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220929 - ref SDS 7 YO6I, shown in Amazon letter received later on 130319 1119                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
220930 - at 1533. ref SDS 7 ZR4N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
220932 -  ..
220933 - 130322 1207 Lyndon with Pauls TV called and proposed shipping Samsung                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
220934 - 55" television with delivery OB 130326; agreed to proposal and will                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
220935 - execute Samsung claim release on receipt of unit. ref SDS 8 X56N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
220937 -  ..
220938 - On 130323 2154 Fedex reports Samsung 55" television Amazon order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
220939 - 109-0206173-5369015 purchased on 130310 1439, ref SDS 4 376H, is now                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
220940 - in transit tracking number 534540715018362 is in transit. ref SDS 9                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
220941 - YG3H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
220942 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220943 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220944 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220946 -  ..
2210 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2211 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2212 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2213 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
221301 - Fedex Delivered Samsung 55" UN55ES6150FXZA Television                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221302 - 
221303 - Received television from Fedex tracking number 534540715018362.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221304 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221305 -    1.  Amazon order.................................... 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221307 -         ..
221308 -    2.  Date purchased.................................. 130310 1439. ref SDS 4 376H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
221309 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221310 -        Date Shipped.................................... 130312                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
221312 -  ..
221313 - This an error, because Lyndon said Paulstv would ship on 130322, 10                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221314 - days later, reported on 130322 1207. ref SDS 8 S53I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
221316 -  ..
221317 - Fedex shipping manifest continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
221318 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221319 -    3.  Shipped by..................                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221320 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221321 -        Limitless LL                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221322 -        6020 Progressive Avenue #100                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221323 -        San Diego, CA  92154                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221324 -        858 229 2979                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221326 -  ..
221327 - Limitless LL is different from Paulstv shown as "sold by" on Amazon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221328 - invoice 109-0206173-5369015 for the Samsung 55" television placed on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221329 - and shown in the record on 130310 1439. ref SDS 4 C758                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
221331 -  ..
221332 - Fedex shipping manifest continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
221333 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221334 -    4.  Shipped to..................                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221340 -         ..
221341 -    5.  Samsung UN55ES6100 55-Inch 1080p                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
221342 -        120Hz Slim LED HDTV (Black)"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221343 -        Electronics                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
221344 -        In Stock                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221345 -        Sold by: PaulsTv..................... 130310 1439, ref SDS 4 C758                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
221347 -         ..
221348 -    6.  Model................................ UN55ES6150FXZA                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221349 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221350 -        Another entry on the box says........ UN55ES6150F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
221352 -         ..
221353 -        Type number on box................... UN55ES6150                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
221355 -         ..
221356 -        Order model.......................... UN55ES6100......... 130310 1439, ref SDS 4 C758                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
221358 -  ..
221359 - Research on the Internet indicates Samsung model UN55ES6150FXZA may                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221360 - support 3D...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
221361 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221362 -              http://electronics.pricegrabber.com/plasma-lcd-televisions/m/994918531/                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
221364 -  ..
221365 - Price listed for Samsung model UN55ES6150FXZA................... $1,150                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
221367 -  ..
221368 - Research on the Internet indicates Samsung has a new remote control                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221369 - for model UN55ES6150FXZA...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221370 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221371 -                                    http://www.ebay.com/itm/NEW-SAMSUNG-REMOTE-CONTROL-PN51E450A1FXZA-UN55ES6150FXZA-UN60EH6050FXZA-/190738723563                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221372 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221373 -            [...on 130326 1338 at 1425 remote control worked well for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
221374 -            new Samsung 55" television model UN55ES6150FXZA.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221375 -            ref SDS 0 5Q6I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
221376 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221378 -         ..
221379 -    7.  Serial number........................ Z54D3CYC601408                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221380 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221382 -         ..
221383 -    8.  Price............................. $1,065.05.... 130310 1439, ref SDS 4 KD85                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
221384 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221385 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221387 -  ..
221388 - Fedex Offered $10 Help Carry Television Upstairs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
221389 - 
221390 - Offered to help delivery man carry the box from the truck to the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
221391 - house.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221393 -  ..
221394 - He said these big 55" televisions are much lighter than they used to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221395 - be.  This one weighs about 51 pounds.  The long, wide size makes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
221396 - lifting and carrying awakward, but he is used to making these                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
221397 - deliveries, and so he can handle it okay without help.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221399 -  ..
221400 - Offered $10 tip to help carry it upstairs.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
221402 -  ..
221403 - The agent explained he is running behind on deliveries today.  He                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
221404 - noted the customer looks strong enough to handle it alone, so he                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
221405 - declined the $10.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
221407 -  ..
221408 - Decided not to attempt carrying the big box upstairs.  Instead slid it                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221409 - on the carpet to the stairs; then dragged it upstairs using the hand                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221410 - holes at both ends.  Was a little difficult making the turn, but got                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221411 - it upstairs okay.  Took about 2 minutes.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
221412 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221414 -  ..
2215 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2216 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2217 - 1430                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2218 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
221801 - Setup Television Fast Easy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221802 - 
221803 - Placed the box on the bed to facilitate sliding the television and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
221804 - components out of the large box.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
221806 -  ..
221807 - Took only 10 minutes to remove from the box ready to install the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
221808 - stand.  Previously, seemed to take several hours to removed the vizio                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
221809 - 42" television from the box, reported on 120206 0845. ref SDS 1 U69O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
221810 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221811 -            [On 150407 0003 ordered from Amazon Samsung 50" HDTV to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221812 -            replace Vizio 42" in the armoir. ref SDS 12 QE5H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
221814 -  ..
221815 - Cannot find a shipping manifold inside on the outside of the box.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
221817 -  ..
221818 - Assembled the stand quickly and easily very similar to the Vizio                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
221819 - XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor LED with Smart Dimming                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221820 - LCD HDTV 480 Hz SPS with VIZIO Internet Apps installed in the armoire                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
221821 - on 120206 0845. ref SDS 1 J64M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221823 -  ..
221824 - There was a problem connecting the 2 bottom screws for the swivel to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221825 - the back of the television.  The stand legs prevented a direct angle                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221826 - to the phillips screw heads.  Additionally, unlike the 2 front screws                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
221827 - and all 4 screws connecting the leg mechanism to the swivel mechanism,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221828 - the 2 bottom screws that fasten the swivel mechanism were very                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
221829 - difficult to turn.  This required much greater force for these two                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
221830 - screws and created doubt and worry about damaging threads on either                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221831 - or both the screws and the television.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221832 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221834 -  ..
2219 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2220 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2221 - 1415                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2222 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
222201 - Installation Went Well According to Work Plan                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
222202 - 
222203 - After installing the base, lifted the television and set it on the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
222204 - wall table.  This went well, because out of the box, the television                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
222205 - weighs less than 40 pounds, planned in the record on 130310 1439.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
222206 - ref SDS 4 C34I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222208 -  ..
222209 - Connected power cable.  It seems very light guage, hopefully                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
222210 - reflecting reduced power consumption.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222212 -  ..
222213 - An immediate picture came up with fuzz, reflecting lack of television                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222214 - signal.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
222216 -  ..
222217 - Followed initial instructions for setup, even though do not plan to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
222218 - connect for television.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
222220 -  ..
222221 - Did not configure router for updating system software.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
222223 -  ..
222224 - Connected HDMI cable to port #1 on the back of the television - cable                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222225 - was previously installed on 130307 1543. ref SDS 2 KP7G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
222226 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
222228 -  ..
2223 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2224 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2225 - 1421                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2226 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
222601 - Remote Control Easy to Use Ergonomically Efficient Single Hand Use                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
222602 - 
222603 - Installed two batteries in the remote control.  This is very easy.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
222604 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
222605 - Layout of remote control is much better than Comcast remote control.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222606 - It has channel selection buttons at the top, rather than the bottom,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222607 - with the result channels can be selected with one hand, because the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
222608 - unit does fall out of the hand as occurs with Comcast remote control.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222610 -  ..
222611 - Powered up c18 connected to the new display with the HDMI cable, per                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222612 - above. ref SDS 0 5Q59                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222614 -  ..
222615 - Remote control has a button at the top for....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
222616 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
222617 -                               Source                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222619 -  ..
222620 - Assume this is the same as "Input" on the Vizio remote control                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
222621 - devices.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
222623 -  ..
222624 - The "Source" button opened a menu for selecting HDMI port.  Selected                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222625 - HDMI port #1.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
222627 -  ..
222628 - The 55" screen was immediately completely filled with correct scale                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
222629 - without any adjustments to video settings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
222631 -  ..
222632 - This experience using the remote control is a significant improvement                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222633 - compared to extensive problems using the Vizio remote control,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
222634 - reported on 120206 0845. ref SDS 1 IH73                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
222636 -  ..
222637 - Text characters are sharp and distinct required to use SDS for daily                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222638 - work.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222640 -  ..
222641 - These two video conditions using the new Samsung 55" television are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
222642 - similar to favorable experience using Kathy's LG display in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
222643 - Sacramento for a computer screen.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
222644 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
222646 -  ..
2227 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2228 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2229 - 1430                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2230 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
223001 - Samsung 55" Model UN55ES6150FXZA Excellent SDS Support Daily Work                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
223002 - 
223003 - Using new 55" Samsung television works as planned for displaying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
223004 - multiple tasks with reduced overlapping.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
223005 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223006 - This is an excellent experience.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
223008 -  ..
223009 - Colors in SDS work very well without any adjustments.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
223011 -  ..
223012 - Screen brightness adjusts automatically to changes in room lighting.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
223013 - This maintains crip, clear easy to read text for working long hours.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
223015 -  ..
223016 - Due to limitations of Microsoft Windows 7 and current video resolution                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
223017 - technology displaying text at hightest resolution 1080p 1920 x 1080                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
223018 - pixels causes characters to display larger than needed.  This reduces                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
223019 - effectiveness of large 55" screen for avoiding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
223021 -  ..
223022 - This record receiving in evident new condition and good working order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
223023 - Samsung 55" Model UN55ES6150FXZA for Amazon order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
223024 - placed on 130310 1439. 130310 1439, ref SDS 4 I95M, resolves claim                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
223025 - filed with Amazon on 130319 1119. ref SDS 7 ZR4N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
223027 -  ..
223028 - As a result, can release Amazon A-to-Z claim to resolve delayed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223029 - shipment of Amazon order 109-0206173-5369015, as provided in paragraph                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
223030 - 8 of Amazon's letter on 130319 1119, ref SDS 7 0S7K, and as agreed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
223031 - with Paulstv in a telephone call from Lyndon on 130322 1207.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
223032 - ref SDS 8 X56N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
223033 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223034 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223035 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223036 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223038 -  ..
2231 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2232 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2233 - 1713                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2234 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
223401 - Manual Controls Button Navigate Bend Up Down Left Right Press Execute                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
223402 - 
223403 - After considerable search finally found manual control on the back                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
223404 - lower right (facing the unit, left facing the back) corner.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
223405 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223406 - The unit can be powered up and off simply by pressing the button.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
223408 -  ..
223409 - Once turned on, a menu can be displayed by pressing the button and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
223410 - then pushing the button left and right and up and down to select                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
223411 - various choices.  One choice is...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
223412 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223413 -                           Menu                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
223415 -  ..
223416 - This is for configuring the television for broadcast viewing.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
223418 -  ..
223419 - Remote control also has a button for....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
223420 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223421 -                           Menu                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
223423 -  ..
223424 - During initial configuration did not setup router support, because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
223425 - did not have access to the passwork.  Now that SDS is up and running                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
223426 - can configure network access, which enables Samsung to update system                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
223427 - software remotely.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
223429 -  ..
223430 - We need a manual in an electronic computer file.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
223431 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223432 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223433 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223434 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223435 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223436 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
2235 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
SUBJECTS
Amazon Error Issued Credit $1,065.05 A-to-Z Claim Order 109-0206173-                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
3903 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3904 - 1737                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
390501 -  ..
390502 - Amazon Executed Claim Refund for Jakestv Without Customer Approval                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
390503 - 
390504 - Received letter from Amazon saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
390505 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390506 -    1.  Subject:  Your Amazon.com A-to-z Guarantee Claim (Order 109-0206173-5369015)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
390507 -        Date:  Tue, 26 Mar 2013 21:04:11 +0000 1404 PST                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
390514 -         ..
390515 -    2.  This notice serves as confirmation that your Amazon.com A-to-z                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
390516 -        Guarantee claim was granted.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
390518 -         ..
390519 -    3.  Order #: 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
390521 -         ..
390522 -    4.  Title: Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
390523 -        (Black) Quantity: 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
390525 -         ..
390526 -    5.  We are glad this issue has been resolved.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
390528 -         ..
390529 -    6.  Best Regards,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
390530 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390531 -        Amazon.com A-to-z Guarantee Program                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
390532 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390533 -              http://www.amazon.com/help/atoz                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
390534 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390536 -  ..
3906 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3907 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3908 - 1737                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
3909 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
390901 - Received another letter from Amazon citing Jakestv, saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
390902 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390903 -    1.  Subject:  Refund on order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
390904 -        Date:  Tue, 26 Mar 2013 23:50:48 +0000 1650 PST                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
390908 -         ..
390909 -    2.  Hello,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
390911 -         ..
390912 -    3.  We're writing to let you know we processed your refund of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
390913 -        $1,065.05 for your Order 109-0206173-5369015 from Jakestv.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
390915 -  ..
390916 - Amazon has confused this order with another account.  The transaction                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
390917 - is with Paulstv, reported in Amazon's letter on 130310 1439.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
390918 - ref SDS 4 C758                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
390919 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390920 -            [...below on 130326 1338 at 1739 notified Amazon to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
390921 -            re-charge the account to pay for television on this order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
390922 -            since the unit was received in good working order.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
390923 -            ref SDS 0 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
390925 -             ..
390926 -            [On 130401 2239 called Amazon notified to correct seller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
390927 -            identification for finalizing transaction on order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
390928 -            109-0206173-5369015, ref SDS 11 D13I; Charles notifying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
390929 -            Amazon Billing Department to submit seller identification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
390930 -            in next few days. ref SDS 11 2R6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
390932 -         ..
390933 -    4.  This refund is for the following item(s):                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
390935 -         ..
390936 -    5.  Item: Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV (Black)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
390937 -        Quantity: 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
390938 -        ASIN: B007B9PP1C                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
390939 -        Reason for refund: Item out of stock                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
390941 -         ..
390942 -    6.  Here's the breakdown of your refund for this item:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
390944 -         ..
390945 -    7.  Item Refund: $1,016.55                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
390946 -        Shipping Refund: $48.50                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
390948 -         ..
390949 -    8.  We'll apply your refund to the following payment method(s):                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
390951 -         ..
390952 -    9.  Visa Credit Card [expiring on 8/2013]: $1,065.05                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
390954 -         ..
390955 -   10.  We've processed a refund for the above order in the amount of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
390956 -        $1,065.05.  The refund should appear on your account in 2-3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
390957 -        days if issued to a credit card.  Refunds issued to a bank                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
390958 -        account typically take 7-10 days to reflect on the account                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
390959 -        balance.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390961 -         ..
390962 -   11.  Have questions about our refund policy?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
390963 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390964 -        Visit our Help section for more information:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
390965 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390966 -              http://www.amazon.com/refunds                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
390968 -         ..
390969 -   12.  We look forward to seeing you again soon.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
390971 -         ..
390972 -   13.  Sincerely,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
390974 -         ..
390975 -   14.  Amazon.com                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
390976 -        We're Building Earth's Most Customer-Centric Company                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
390977 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390978 -              http://www.amazon.com                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
390980 -         ..
390981 -   15.  Note: this e-mail was sent from a notification-only e-mail                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
390982 -        address that cannot accept incoming e-mail. Please do not reply                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
390983 -        to this message.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
390984 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390985 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390987 -  ..
3910 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3911 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3912 - 1739                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
3913 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391301 - Amazon Notified Re-charge Customer Satisfactory Transaction                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
391302 - 
391303 - Submitted letter to Amazon saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391304 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391305 -    1.  Subject:  Re: Refund on order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
391306 -        Date:  Tue, 26 Mar 2013 17:41:28 -0700                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391310 -         ..
391311 -    2.  Please restore the charge.  I finally received the unit today                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391312 -        and it meets product specifications.  Very pleased with the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
391313 -        purchase [...shown in the record earlier today, above,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391314 -        ref SDS 0 5K4J...], despite several weeks delayed delivery.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
391316 -  ..
391317 - This responds to Amazon's letter received earlier today at 1737 saying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
391318 - they refunded the cost on this order, per above. ref SDS 0 V16M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391319 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391320 -            [On 130327 0646 received letter from Swetha responding for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
391321 -            Kay at Amazon, and confirming Amazon notified customer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
391322 -            received order 109-0206173-5369015, and that A-to-Z Claim                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391323 -            was resolved, ref SDS 10 5K4J; Swetha asks customer for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
391324 -            permission to re-charge $1,065.05, ref SDS 10 OF63, which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
391325 -            conflicts with the record notifying Amazon to re-charge to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
391326 -            correct erroneous refund, per above. ref SDS 0 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
391328 -             ..
391329 -            [On 130401 2239 called Amazon notified to correct seller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
391330 -            identification for finalizing transaction on order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391331 -            109-0206173-5369015, ref SDS 11 D13I; Charles notifying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
391332 -            Amazon Billing Department to submit seller identification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391333 -            in next few days. ref SDS 11 2R6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
391335 -  ..
391336 - Letter to Amazon continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
391337 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391338 -    3.  I will further respond to your A-Z claim notice now that the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
391339 -        unit has been received in good order. [...see below.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
391340 -        ref SDS 0 X24I...].                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
391341 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391344 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391345 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391347 -  ..
3914 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3915 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3916 - 1743                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
3917 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391701 - Amazon Notified A-to-z Guarantee Claim Resolved Order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
391702 - 
391703 - Sent another letter to Amazon saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
391704 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391705 -    1.  Subject:  Re: Your Amazon.com A-to-z Guarantee Claim (Order 109-0206173-5369015)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
391706 -        Date:  Tue, 26 Mar 2013 17:50:54 -0700                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391710 -         ..
391711 -    2.  Dear Amazon Customer Satisfaction Team...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
391713 -         ..
391714 -    3.  Pursuant to Amazon letter on 19 March 2013 1246, 130319 1119,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391715 -        ref SDS 7 ZR4N, I am withdrawing A-to-Z Guarentee claim for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
391716 -        subject order in that the package was finally delivered today                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391717 -        several weeks late, but in good working order.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
391719 -         ..
391720 -    4.  Please note I have placed an "x" as requested in your letter to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
391721 -        signal the claim is resolved satisfactorily. [...shown in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
391722 -        Amazon's letter dated and received on 130319 1119. ref SDS 7                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
391723 -        0S7K...].                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
391724 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391725 -            [On 130327 0646 received letter from Swetha responding for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
391726 -            Kay at Amazon, and confirming Amazon notified customer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
391727 -            received order 109-0206173-5369015, and that A-to-Z Claim                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391728 -            was resolved, ref SDS 10 5K4J; Swetha asks customer for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
391729 -            permission to re-charge $1,065.05, ref SDS 10 OF63, which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
391730 -            conflicts with the record notifying Amazon to re-charge to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
391731 -            correct erroneous refund, per above. ref SDS 0 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
391733 -             ..
391734 -            [On 130401 2239 called Amazon notified to correct seller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
391735 -            identification for finalizing transaction on order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391736 -            109-0206173-5369015, ref SDS 11 D13I; Charles notifying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
391737 -            Amazon Billing Department to submit seller identification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391738 -            in next few days. ref SDS 11 2R6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
391740 -         ..
391741 -    5.  Further commend Amazon for timely and comprehensive support for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
391742 -        customer satisfaction.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391744 -         ..
391745 -    6.  Earlier today, received a letter from Amazon dated today 26                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
391746 -        March 2013 1650 PST, and saying Amazon processed a refund on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
391747 -        the order. ref SDS 0 V16M  I responded separately in a letter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391748 -        today 26 March 2013 1741 PST further notifying Amazon to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391749 -        recharge the account, in that the order has been performed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
391750 -        satisfactorily. ref SDS 0 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
391751 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391757 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391759 -  ..
3918 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3919 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3920 - 2139                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
3921 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
392101 - Commend Excellent Customer Service Amazon Order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
392102 - 
392103 - Submitted letter notifying Kay at Amazon that her work was effective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
392104 - resolving the A-to-Z claim she initiated, saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
392105 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392106 -    1.  Subject:  Claim Resolved Amazon Order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
392107 -        Date:  Tue, 26 Mar 2013 21:45:19 -0700 PDT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
392111 -         ..
392112 -    2.  Dear Kay,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
392114 -         ..
392115 -    3.  This responds to your letter on 130319, ref SDS 7 TU6L,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
392117 -         ..
392118 -    4.  Thanks for timely and effective work on claim for delayed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
392119 -        delivery.  Received subject order today, and am very pleased                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
392120 -        with it, as shown in my record (see above). ref SDS 0 745I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
392121 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392122 -            [On 130327 0646 received letter from Swetha responding for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
392123 -            Kay at Amazon, and confirming Amazon notified customer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
392124 -            received order 109-0206173-5369015, and that A-to-Z Claim                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
392125 -            was resolved, ref SDS 10 5K4J; Swetha asks customer for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
392126 -            permission to re-charge $1,065.05, ref SDS 10 OF63, which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
392127 -            conflicts with the record notifying Amazon to re-charge to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
392128 -            correct erroneous refund, per above. ref SDS 0 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
392130 -             ..
392131 -            [On 130401 2239 called Amazon notified to correct seller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
392132 -            identification for finalizing transaction on order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
392133 -            109-0206173-5369015, ref SDS 11 D13I; Charles notifying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
392134 -            Amazon Billing Department to submit seller identification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
392135 -            in next few days. ref SDS 11 2R6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
392137 -         ..
392138 -    5.  I notified Amazon in a separate letter that the claim you filed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
392139 -        on 130319 is resolved. ref SDS 0 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
392141 -         ..
392142 -    6.  I also replied in a second letter today to Amazon's second                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
392143 -        letter on 130319 requesting notice A-to-Z claim is resolved.  I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
392144 -        checked para 8 signaling resolution of the claim. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
392145 -        X24I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
392147 -         ..
392148 -    7.  As further noted therein, thanks very much to you and the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
392149 -        Amazon team for excellent customer service. ref SDS 0 X364                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
392150 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392156 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392157 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392158 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392159 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392160 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392161 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392162 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392163 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392164 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392165 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
3922 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
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