CONTACTS
SUBJECTS
Keyboard Shipped UPS Tracking 1Z8R9V770356887559 Replace Defective K
3803 -
3803 - ..
3804 - Summary/Objective
3805 -
380501 - Follow up ref SDS 17 0000. ref SDS 16 0000.
380502 -
380503 -
380504 -
380505 -
380506 -
380507 -
380509 - ..
3806 -
3807 -
3808 - Background
3809 -
380901 - On 120608 ordered 2 keyboards from Northgate Keyboard, ref SDS 9 3Y4I,
380902 - and confirmed in Bob's letter later that day. ref SDS 9 YZ6O
380904 - ..
380905 - On 120618 received 2 Northgate Omnikey 102 keyboards ordered on 120608
380906 - 1038. ref SDS 9 YZ6O
380908 - ..
380909 - On 120623 notified Northgate in a letter ref SDS 12 KY3L, that
380910 - keyboard Seriel number 009 1218 listed in Northgate invoice 1745
380911 - issued on 120608 1038. ref SDS 9 TY7J; and received on 120618 1641.
380912 - ref SDS 11 R28O seems defective in several respects. ref SDS 12 RP5Q
380914 - ..
380915 - On 120624 received letter from Northgate to return defective keyboard,
380916 - ref SDS 13 KY3L, for examination and repair or replacement when
380917 - another keyboard becomes available. ref SDS 13 J76U
380919 - ..
380920 - On 120702 Bob called and explained plans to send another keyboard to
380921 - replace defective keyboard serial number 009 1218; and he is
380922 - refurbishing Avant Stellar keyboard serial number 7006510, ref SDS 15
380923 - KY3L, for total cost of $117, shown in Northgate's letter later that
380924 - day on 120702 1557. ref SDS 15 U15N
380926 - ..
380927 - On 120703 received notice from UPS that keyboards shipped by Northgate
380928 - scheduled delivery 7 days. ref SDS 16 KY3L
380930 - ..
380931 - On 120710 received keyboards fromn Northgate; replacement keyboard is
380932 - better than the first one sent, ref SDS 17 MM5O, and Avant Stellar is
380933 - excellent, except for few issues. ref SDS 17 E56I
380934 -
380935 -
380936 -
380938 - ..
3810 -
3811 -
3812 - Progress
3813 -
381301 - Bob called earlier today and left message asking if solution worked
381302 - which he provided to fix keys on Avant Stellar keybboard.
381304 - ..
381305 - Letter to Bobb at Northgate Keyboard says...
381306 -
381307 - 1. Subject: Latest repairs pending issue
381308 - Date: Wed, 11 Jul 2012 23:18:25 -0700
381315 - ..
381316 - 2. Thanks for your call earlier today asking if the Q and L keys
381317 - were fixed on the Avant Stellar keyboard serviced by Northgate.
381319 - ..
381320 - 3. Your solution was effective, so thanks - see report yesterday
381321 - on 120710 (see line 382121 #4. ref SDS 17 KQ5O
381323 - ..
381324 - 4. This evening after further using the keyboard, noticed the
381325 - space bar is wobbly on the left end, see issue #2 for the
381326 - record on 120710 (line 3820. ref SDS 17 E56I
381328 - ..
381329 - 5. As noted in the record, I have had this problem in years past
381330 - after cleaning the keyboard and not configuring the space bar
381331 - bridge correctly, but cannot find a record on the precise
381332 - procedure for making corrections. [...later found on 090802
381333 - 1426. ref SDS 8 MU9O... ]. Think I need two (2) key cap
381334 - removal tools. I only have one.
381335 -
381336 - [On 130605 1616 finally fixed wire bridge so spacebar key
381337 - works, ref SDS 18 5K5O; used guidance in the record on
381338 - 090802 1426. ref SDS 8 MU9O
381340 - ..
381341 - [On 130605 1616 Bob added instruction to use the EndDust
381342 - Nossle to push the key mechanism down and let it up to
381343 - enable compressed air to fully penetrate the key switch
381344 - beneath the keyboard baseplate. ref SDS 18 Y13G
381346 - ..
381347 - 6. Can you provide guidance on this?
381348 -
381355 -
381356 -
381358 - ..
381359 - Bob called the next day and said the wire bridge for the spacebar
381360 - must have come loose during shipping. He said to re-connect it to
381361 - correct the problem of wobbly spacebar.
381363 - ..
381364 - This proved very difficult, so abandoned the project for now.
381365 -
381366 - [On 130605 1616 finally fixed wire bridge so spacebar key
381367 - works, ref SDS 18 5K5O; used guidance in the record on
381368 - 090802 1426. ref SDS 8 MU9O
381369 -
381370 -
381371 -
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3814 -