CONTACTS
SUBJECTS
Keyboard Shipped UPS Tracking 1Z8R9V770356887559 Replace Defective K
3803 -
3803 - ..
3804 - Summary/Objective
3805 -
380501 - Follow up ref SDS 15 0000. ref SDS 14 0000.
380502 -
380503 -
380504 -
380505 -
380506 -
380507 -
380509 - ..
3806 -
3807 -
3808 - Background
3809 -
380901 - On 120608 ordered 2 keyboards from Northgate Keyboard, ref SDS 8 3Y4I,
380902 - and confirmed in Bob's letter later that day. ref SDS 8 YZ6O
380904 - ..
380905 - On 120618 received 2 Northgate Omnikey 102 keyboards ordered on 120608
380906 - 1038. ref SDS 8 YZ6O
380908 - ..
380909 - On 120623 notified Northgate in a letter ref SDS 11 KY3L, that
380910 - keyboard Seriel number 009 1218 listed in Northgate invoice 1745
380911 - issued on 120608 1038. ref SDS 8 TY7J; and received on 120618 1641.
380912 - ref SDS 10 R28O seems defective in several respects. ref SDS 11 RP5Q
380914 - ..
380915 - On 120624 received letter from Northgate to return defective keyboard,
380916 - ref SDS 12 KY3L, for examination and repair or replacement when
380917 - another keyboard becomes available. ref SDS 12 J76U
380919 - ..
380920 - On 120702 Bob called and explained plans to send another keyboard to
380921 - replace defective keyboard serial number 009 1218; and he is
380922 - refurbishing Avant Stellar keyboard serial number 7006510, ref SDS 14
380923 - KY3L, for total cost of $117, shown in Northgate's letter later that
380924 - day on 120702 1557. ref SDS 14 U15N
380926 - ..
380927 - On 120703 received notice from UPS that keyboards shipped by Northgate
380928 - scheduled delivery 7 days. ref SDS 15 KY3L
380929 -
380930 -
380932 - ..
3810 -
3811 -
3812 - Progress
3813 -
381301 - Received package from UPS with keyboards and letter from Northgatge
381302 - saying...
381304 - ..
381305 - Invoice for transaction...
381306 -
381307 - 1. Robert Tibbits
381308 - PO Box 429
381309 - Stephentown, NY 12168
381310 - 518 733 6085 or 6086
381311 - email................................... rct54@tactonic.net
381312 -
381313 - http://www.northgate-keyboard-repair.com
381315 - ..
381316 - 2. Invoice number.......................... 1756
381318 - ..
381319 - 3. Date.................................... 120703
381321 - ..
381322 - 4. Customer
381323 -
381324 - Rodney C Welch
381325 - 1158 St Matthew PL #103
381326 - Concord, CA 94518
381327 - 925 849 4745
381328 - rod@welchco.com
381330 - ..
381331 - 5. Item Description......................
381332 -
381333 - 1. Keyboard Northgate 102 Omnikey 102
381334 - Return refurbished yellowish color
381335 - Cable ps2 connection
381336 - Seriel number................ 009 1218
381337 - Quantity..................... 1
381338 - Credit.............................. $145.00 -145.00
381340 - ..
381341 - Keyboard Northgate 102 Omnikey 102
381342 - Exchange refurbished yellowish color
381343 - 2nd keyboard Cable ps2 connection
381344 - Seriel number................ 007 1226
381345 - Quantity..................... 1
381346 - Price............................... $145.00 $145.00
381348 - ..
381349 - 2. Keyboard Avant Stellar
381350 - Seriel number................ 7006510
381351 - Quantity..................... 1
381352 - Refurbish..................................... 60.00
381353 - Key caps replaced ERAFKLCMN<>
381354 - Quantity..................... 11 ea
381355 - Price........................ $2.50 ea
381356 - Charge........................................ 27.50
381357 - Small shift cap key........................... 3.00
381358 - Anti slip pads............... 2 ea
381359 - Price........................ $3.00
381360 - Charge........................................ 6.00
381362 - ..
381363 - Shipping handling............................. 20.50
381365 - ..
381366 - Sales tax......................................... 0.00
381367 - --------
381368 - Total with shipping............................... $117.00
381369 -
381371 - ..
381372 - Replacement keyboard, ref SDS 0 HZ8I, is more yellow than the one
381373 - replaced, reported on 120618 1641. ref SDS 10 TK9I
381374 -
381376 - ..
3814 -
3815 -
3816 - 1446
3817 -
381701 - Replaced Northgate Omnikey 102 Keyboard Servicable
381702 -
381703 - Testing replaced Northgate Omni102 keyboard serial #007 1226, received
381704 - today, per above. ref SDS 0 HZ8I
381705 -
381706 - 1. Lights do not flash when the computer power is applied. This
381707 - is similar to keyboard that was returned, reported on 120623
381708 - 2053. ref SDS 11 UM6K
381710 - ..
381711 - Lights do work when caps and numlock keys are applied.
381713 - ..
381714 - 2. Data entry seems less fluid (more "tinny") than other Northgate
381715 - Omni102 serial #037546-09/89 received from Northgate on 120618
381716 - 1641, ref SDS 10 R28O, and which was described a week later as
381717 - working "perfectly," in the record on 120623 2053. ref SDS 11
381718 - TK9I
381720 - ..
381721 - 3. Striking key combinations, e.g., Alt F9 on left side, and the
381722 - right shift key with other keys, give the impression that caps
381723 - are slightly out of alignment.
381725 - ..
381726 - 4. Since key assignments are hardwired, there are no problems
381727 - maintaining standard assignments.
381729 - ..
381730 - This keyboard is much less effective than the other Northgatge Omni
381731 - 102 keyboard serial #037546-09/89 received from Northgate on 120618.
381733 - ..
381734 - Generally, this replacement is a servicable keyboard suitable for
381735 - backup when needed. Solves problems reported for replaced keyboard
381736 - serial number 009 1218, reported to Northgate in the record on 120623
381737 - 2053. ref SDS 11 5V6K
381738 -
381740 - ..
3818 -
3819 -
3820 - 1503
3821 -
382101 - Avant Stellar Refurbished Keyboard Works Perfectly
382102 -
382103 - Testing refurbished Avant Stellar keyboard serial #7006510 received
382104 - today, per above. ref SDS 0 IZ5F,
382105 -
382106 - 1. Seems to work perfectly, except...
382108 - ..
382109 - 2. Space bar key is wobbly on left end, possibly not fully
382110 - connected after cleaning at Northgate.
382112 - ..
382113 - This problem has occurred previously in years past cleaning Northgate
382114 - Omni102 and Avant Stellar keyboards; however, cannot find a record
382115 - fixing the space bar problem. Think we need 2 key removal tools for
382116 - lifting space bar and we need a bridge of some kind. However, we only
382117 - have one key removal tool, and not sure we have the "bridge." It
382118 - should be beneath the space bar key.
382119 -
382120 - [On 120711 2309 letter to Northgate requests assistance
382121 - fixing space bar problem. ref SDS 16 3G6O
382123 - ..
382124 - Review refurbished keyboard continues...
382125 -
382126 - 3. Replaced keys are very hepful
382127 -
382128 - 4. Uh-oh - L key is not working (entered with another
382129 - keybboard)
382131 - ..
382132 - Testing all other keys...
382133 -
382134 - 1234567890-=
382135 - wertyuiop[]
382136 - asdfghjk ;'
382137 - zxcvbnm,./\
382138 -
382139 - 7894561230
382141 - ..
382142 - Everything seems to work except Q and L - now Q just
382143 - worked, which suggests a correctable problem.
382145 - ..
382146 - Switched to other Avant Stellar keyboard for completing this record.
382148 - ..
382149 - So, Q is erratic, and L key not working at all.
382150 -
382151 -
382152 -
382154 - ..
3822 -
3823 -
3824 - 1536
3825 -
382501 - Called Bob at Northgate Keyboard.
382502 -
382503 - Bob explained that shipping can cause minor dust to settle in keys
382504 - connection circuits, which prevents correct function. Further
382505 - explained how to remove key caps, as in normal maintenance, and use
382506 - compressed air, like End Dust, to blow dust from the vertical key
382507 - stand while continually pressing this element.
382508 -
382509 - [On 130605 1616 Bob added instruction to use the EndDust
382510 - Nossle to push the key mechanism down and let it up to
382511 - enable compressed air to fully penetrate the key switch
382512 - beneath the keyboard baseplate. ref SDS 17 Y13G
382514 - ..
382515 - Thanked Bob for assistance.
382516 -
382518 - ..
3826 -
3827 -
3828 - 1542
3829 -
382901 - Could not find key pulling tool in the box received from Northgate,
382902 - but have one from many years working on Northgate and Avant Stellar
382903 - keyboards.
382905 - ..
382906 - Remvoed Q and L keys, and used End Dust compressed air.
382907 -
382908 - [On 120711 2309 Bob called and left message asking if
382909 - solution he provided was effective, ref SDS 16 KY3L;
382910 - sent letter reporting that Bob's guidance was implemented
382911 - and was successful. ref SDS 16 3G6T
382913 - ..
382914 - [On 130605 1616 Bob added instruction to use the EndDust
382915 - Nossle to push the key mechanism down and let it up to
382916 - enable compressed air to fully penetrate the key switch
382917 - beneath the keyboard baseplate. ref SDS 17 Y13G
382918 -
382919 -
382921 - ..
3830 -
3831 -
3832 - 1555
3833 -
383301 - Now working with refurbished Avant Stellar keyboard serial #7006510
383302 - received from Northgate today, per above, ref SDS 0 IZ5F, and after
383303 - applying service procedure to correct problems with Q and L keys.
383304 - These keys are working correctly, and everything seems to be perfect,
383305 - fixing problem encountered initially, per above. ref SDS 0 WH7K
383306 -
383307 -
383308 -
383309 -
383310 -
383311 -
3834 -