CONTACTS
SUBJECTS
Dishwasher Fail Door Hinge Sping Cable GE Hotopint Model HDA487G-01B
1303 -
1303 - ..
1304 - Summary/Objective
1305 -
130501 - Follow up ref SDS 2 0000, ref SDS 1 0000.
130502 -
130503 -
130504 -
130506 - ..
1306 -
1307 -
1308 - Background
1309 -
130901 - On 120405 dishwasher door failed to work correctly. ref SDS 2 4X5G
130902 -
130903 - GE Hotpoint
130904 - Model.................. HDA487G-01BK
130905 - Serial number.......... FZ 796311 Y
130907 - ..
130908 - Research on the Internet indicates the door spring hinge cable part
130909 - 2291 failed and needs to be replaced, reported on 120405 2137.
130910 - ref SDS 2 SE7J
130912 - ..
130913 - Yesterday afternoon, called and talked to Mark at a local appliance
130914 - repair company and got price of $90 to fix the dishwasher door spring
130915 - problem. ref SDS 2 3Y5H Mark seemed to explain that dishwasher can
130916 - be removed from beneath the kitchen cabinet by removing 2 screws,
130917 - which will then enable reparing the door hing spring cable.
130918 -
130920 - ..
1310 -
1311 -
1312 - Progress
1313 -
131301 - This morning removed the 2 screws that fasten the dishwasher into the
131302 - kitchen counter. The dishwasher did not pull free.
131304 - ..
131305 - Examination shows it may be hung on a very small sliver of wood in top
131306 - left corner of the kitchen counter framework. Used the screwdrive to
131307 - cut this sliver away. Also removed 2 screws at the bottom of the
131308 - dishwasher that fasten a baseboard.
131310 - ..
131311 - Dishwasher then pulled free about 1.5". This was enough to see that
131312 - the door hing spring mechanism had broken loose and fallen to the
131313 - bottom of the inside case, and could be removed.
131315 - ..
131316 - Examination of the door hinge spring and cable mechanism shows a dual
131317 - spring configuration, both painted yellow, indicating this is for the
131318 - dishwasher with a decorative wood panel door, rather than a plastic
131319 - panel door, explained on 120405 2137. ref SDS 2 WB9L This seems to be
131320 - a mistake, since the dishwasher actually has a black panel on the
131321 - door, and not a decorative wood panel door as specified.
131323 - ..
131324 - Since the springs appear to be okay, there is no issue about which
131325 - spings to order.
131327 - ..
131328 - One of the 2 hinge cables that fasten to the spings is broken, and so
131329 - must be replaced.
131331 - ..
131332 - Problem - cannot fully remove the Hotpoint dishwasher from beneath the
131333 - kitchen counter in order to replace the spring mechanism. Something
131334 - is blocking the unit from sliding out. Utility connections for power,
131335 - water, and drainage likely prevent removing the dishwaster. Rather
131336 - than cause damage to the unit, will solicit professional assistance.
131337 -
131338 - [...below, on 120407 0958 at 1340 investigate local
131339 - appliance service companies for making repairs. ref SDS 0
131340 - IY66
131341 -
131342 -
131344 - ..
1314 -
1315 -
1316 - 1039
1317 -
131701 - Submitted question to GE...
131702 -
131703 - http://kitchen.manualsonline.com/manuals/mfg/ge_appliances/hda487g01bk.html?idProd=3268543
131705 - ..
131706 - Requested manual for the dishwasher.
131708 - ..
131709 - Removed 2 screws that fasten unit to the kitchen counter.
131710 - Dishwasher then slid out about 1.5 inches, and is now stuck,
131711 - so can't make repair to the door hinge cable. What else is
131712 - needed to fully slide the dishwasher from the kitchen counter
131713 - to make this repair?
131715 - ..
131716 - This service asks to "sign in", which did not do.
131718 - ..
131719 - System seemed to accept question, and indicates response will be
131720 - posted to email address, and that he service is free.
131722 - ..
131723 - After submitting the question control transferred to...
131724 -
131725 - http://kitchen.manualsonline.com/support/ge-appliances/dishwasher/removed-2-screws-that-fasten-unit-to-the-kitchen-c-5014838
131727 - ..
131728 - This is a similar form that shows the question presented, per above.
131729 - ref SDS 0 IL6M
131731 - ..
131732 - There are two additional action elements on the screen...
131733 -
131734 - 1. I have this Manual
131735 -
131736 - 2. Add Comment
131738 - ..
131739 - Not clear if clicking on the first option that it will signal that
131740 - the request for getting manual is satisfied.
131741 -
131743 - ..
1318 -
1319 -
1320 - 1119
1321 -
132101 - Seems to turn out this is a "social network." Getting answers is
132102 - free, because it depends on people randomly posting answers, rather
132103 - than someone at GE sending instructions.
132105 - ..
132106 - Also got a letter that added a Tools line to the IE browser. There
132107 - is a stop watch that might be helpful, and a pdf file converter.
132109 - ..
132110 - Thought I was downloading the manual, but actually installed something
132111 - called "Wiseconnect" that is a toobar added to the IE browser.
132113 - ..
132114 - It has some useful tools, but they are so rarely used that when needed
132115 - would likely forget they are available.
132117 - ..
132118 - So, deleted this stuff.
132119 -
132121 - ..
1322 -
1323 -
1324 - 1139
1325 -
132501 - Received a 2nd letter with a link to...
132502 -
132503 - http://kitchen.manualsonline.com/support/ge-appliances/dishwasher/removed-2-screws-that
132505 - ..
132506 - Opening the link shows that as of this moment, nobody has posted an
132507 - answer.
132508 -
132510 - ..
1326 -
1327 -
1328 - 1140
1329 -
132901 - Called Steve and Lilly.
132902 -
132903 - Left message for Lilly on how things are going.
132904 -
132905 -
132907 - ..
1330 -
1331 -
1332 - 1226
1333 -
133301 - Lilly called back.
133303 - ..
133304 - She suggested trying to unscrew the leveling legs to relieve tension
133305 - on the top counter.
133307 - ..
133308 - After the call, tried this but they are very tight, so will hire
133309 - someone for the job, rather than take a chance on damaging equipment.
133310 -
133311 -
133312 -
133314 - ..
1334 -
1335 -
1336 - 1340
1337 -
133701 - First step is to order the part, reported on 120405 2137. ref SDS 2
133702 - SE7J
133704 - ..
133705 - Actually, the repair service may have the part, so will negotiate for
133706 - the best price. Should be about $100, per telecon with Mark on
133707 - 120405 2137. ref SDS 2 3Y5H
133709 - ..
133710 - Called following appliance and dishwasher repair service companies,
133711 - but all are closed on the weekend...
133712 -
133713 - 1. Appliance Repair Concord
133714 - 925 301 8795
133715 -
133716 - 2. Absolutely Affordable Appliance Repair
133717 - 925 305-9038
133719 - ..
133720 - 3. J and D Appliance Repair
133721 - 925 680-4328
133723 - ..
133724 - 4. Leo's Appliance Parts
133725 - 925 680-7555
133726 -
133727 - [On 120409 1028 called for bids to repair dishwasher door
133728 - spring problem, ref SDS 3 4X5G; at 1330 initially ordered
133729 - repair services for 120412 1000, ref SDS 3 5P50; later at
133730 - 1431 placed order with Brunnel Appliance Service to do the
133731 - work the next day on 120410 1000. ref SDS 3 VQ5F
133733 - ..
133734 - [On 120410 1000 work was performed by Jim with Brunnel
133735 - Appliance Repairs for $107, ref SDS 4 QX4J; called and
133736 - canceled order for Mark at AAAR to do the work on Thursday,
133737 - 120412. ref SDS 4 XX6H
133738 -
133740 - ..
1338 -
1339 -
1340 - 1620
1341 -
134101 - Received call back from Don at...
134102 -
134103 - 650 204 1349
134105 - ..
134106 - Don says his company in Milbrae can do the work.
134108 - ..
134109 - He asked for the GE Hotpoint model #, shown above. ref SDS 0 4X5G
134111 - ..
134112 - Don will back this evening with a price.
134113 -
134115 - ..
1342 -
1343 -
1344 - HHMM
1345 -
134501 - Don did not call back.
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134506 -
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1346 -