CONTACTS
0201 - Future Ford
020101 - Mr. Don Tuller
020102 - Customer Service Representative
020104 - Service Department
SUBJECTS
Mercury Sable 2002 Future Ford Warranty Claim Refund Invoice 189370
3303 -
3303 - ..
3304 - Summary/Objective
3305 -
330501 - Follow up ref SDS 22 0000. ref SDS 21 0000.
330502 -
330503 -
330504 -
330505 -
330507 - ..
3306 -
3307 -
3308 - Progress
330901 - ..
330902 - Starter Credit Repair Charges Damage by Failed Battery
330903 -
330904 - Follow up ref SDS 22 K48H, ref SDS 21 EU7I.
330905 -
330906 - Printed and delivered the letter to Jamie at Future Ford, submitted
330907 - with email on 120225 1114. ref SDS 22 S16G
330909 - ..
330910 - Jamie has probably been too busy to check email, so a printed letter
330911 - delivered will help remind.
330912 -
330913 -
330915 - ..
3310 -
3311 -
3312 - 0934
3313 -
331301 - Drove to Future Ford and handed the letter to Debbie at the customer
331302 - counter, which is the printed form of the letter submitted
331303 - electronically on 120225 1114. ref SDS 22 S16G
331305 - ..
331306 - Debbie said she will give it to Jamie and let him know there is an
331307 - email with access to links in the printed document.
331308 -
331309 - [On 120301 1142 meeting at Future Ford; Jamie received
331310 - letter claiming refund of $336.38 charge on invoice #189370
331311 - for replacing starter under warranty coverage for prior
331312 - work and to replace defective battery. ref SDS 24 US3M
331313 - Jamie had problems finding records on the work in Future
331314 - Ford's computer system; he will complete researching
331315 - records and respond to the letter dated 120225, later on
331316 - 120301. ref SDS 24 K369
331318 - ..
331319 - [On 120313 1037 Jamie called and advised that Future Ford
331320 - has not approved payment of $336.78 for erroneous charges
331321 - to fix the starter damaged by defective work; he is sending
331322 - a letter to explain findings. ref SDS 25 WG9J
331323 -
331324 -
331325 -
331326 -
3314 -
SUBJECTS
Mercury Sable 2002 Starter Ignition System Noise Defective Repair In
7203 -
720401 - ..
720402 - Starter Defect Reported Future Ford for Correction
720403 -
720404 - Follow up ref SDS 14 4G6N.
720405 -
720406 - On starting the car, the squeaking noise occurred again that has been
720407 - consistently occurring when the car is started for the first time each
720408 - day, since Future Ford performed work to replace the starter under
720409 - invoice 189370 on 120216 1117. ref SDS 14 6C4H
720411 - ..
720412 - After submitted the letter for Jamie, saw Don talking to another
720413 - customer at his service counter.
720415 - ..
720416 - Waited to speak with him. He left with the customer and said he
720417 - would return shortly.
720419 - ..
720420 - Jose, a mechanic was still at Don's counter so asked him about
720421 - the squeaking noise, and whether this might be a belt slipping?
720423 - ..
720424 - Jose was confident that problems with the starter could not affect
720425 - belts in the car.
720427 - ..
720428 - Don then returned.
720430 - ..
720431 - Explained history of new problem on starting the car following Future
720432 - Ford replacing the starter under invoice 189370 on 120216 1117.
720433 - ref SDS 14 6C4H
720435 - ..
720436 - Don suggested trying to replicate the noise, even though it does not
720437 - seem to repeat after first being started.
720439 - ..
720440 - Don suggested raising the hood.
720442 - ..
720443 - Started the car with Don and Jose observing. Could hear the squeaking
720444 - noise with the hood raised, despite having driven the car 5 miles
720445 - already this morning.
720447 - ..
720448 - Don and Jose consulted. Don seemed to say there is likely a
720449 - "tightness" in the starter, or the the starter is set "too tight."
720451 - ..
720452 - Don wanted to leave the car for service today.
720454 - ..
720455 - Since this is not mission critical decided to bring the car in to fix
720456 - starter settings next Monday or Tuesday, after returning from trip.
720458 - ..
720459 - Thanked Don and Jose for figuring this out.
720460 -
720461 -
720462 -
720463 -
720464 -
720465 -
720466 -
720467 -
720468 -
720469 -
720470 -
7205 -
Distribution. . . . See "CONTACTS"