CONTACTS
0201 - Future Ford
020101 - Mr. Les J Schivo
020102 - Service Advisor
020104 - Service Department
SUBJECTS
Mercury Ignition System Problem Schedule Meeting Future Ford 120216
4303 -
4303 - ..
4304 - Summary/Objective
4305 -
430501 - Follow up ref SDS 10 0000. ref SDS 7 0000.
430502 -
430503 - Scheduled meeting at Future Ford on Thursday 120216, to fix ignition
430504 - system.
430505 -
430506 -
430507 -
430508 -
430510 - ..
4306 -
4307 -
4308 - Progress
4309 -
430901 - Called Service Manager, Jamie Hall, at Future Ford notifying issues
430902 - from service on invoice 188423, reporting problems yesterday with
430903 - ignition system, shown in the record on 120213 0945, ref SDS 10 KR6G,
430904 - and following up the letter to Jamie last night on 120213 0945.
430905 - ref SDS 10 DE4K
430907 - ..
430908 - Jamie's phone number..................... 925 686 5005
430909 -
430911 - ..
4310 -
4311 -
4312 - 1029
4313 -
431301 - Called Future Ford back
431302 -
431303 - Talked to service rep.
431305 - ..
431306 - Explained background.
431308 - ..
431309 - He asked to hold on while he checks for Jamie.
431310 -
431312 - ..
4314 -
4315 -
4316 - 1037
4317 -
431701 - Talked to Jamie.
431703 - ..
431704 - Jamie recalled his letter on 120131, requesting feedback, ref SDS 8
431705 - PO5P, on recent service performed by Future Ford on 120128 1116.
431706 - ref SDS 7 IC4I
431708 - ..
431709 - Commended Don for excellent work on 120128 1116, ref SDS 7 IC4I, and
431710 - again yesterday on 120213 0945. ref SDS 10 T69L
431712 - ..
431713 - Jamie said that he has not had time to review the letter sumitted to
431714 - him yesterday providing feedback he requested on work performed by
431715 - Future Ford, reported on 120213 0945. ref SDS 10 DE4K
431717 - ..
431718 - Jamie asked for the invoice number on work performed 120128, which is
431719 - 188423, shown on 120128 1116. ref SDS 7 4G6N
431721 - ..
431722 - During the call today, asked about the scope of "tune up," listed for
431723 - item "E" in the invoice on 120128 1116. ref SDS 7 6C4H
431725 - ..
431726 - Jamie checked the record for invoice 188423. He said Ford does not
431727 - have a scope for "tune up." He is not sure what it means except a
431728 - flag for Future Ford to say they serviced the car.
431730 - ..
431731 - Asked Jamie to provide this explanation when Future Ford answers the
431732 - letter submitted last night on 120213 0945. ref SDS 10 RF3R
431734 - ..
431735 - Jamie said he will do this.
431737 - ..
431738 - Reported problem with ignition system that occurred yesterday on
431739 - 120213 0945, ref SDS 10 KR6G, and reported in the letter to Future
431740 - Ford yesterday on 120213 0945. ref SDS 10 RF4R
431742 - ..
431743 - Jamie agreed to perform retest, as requested in the letter last night.
431744 - 120213 0945, ref SDS 10 RF5S
431746 - ..
431747 - He thinks the problem is the alternator.
431749 - ..
431750 - Don will notify Don about his theory and that Future Ford will
431751 - perform restest on ignition system at no charge.
431753 - ..
431754 - Will deliver the car tomorrow for service.
431756 - ..
431757 - Actually, Kathy is coming on Thursday for the meeting at the VA.
431759 - ..
431760 - We can deliver the car to Future Ford, then drive in her car to the
431761 - VA, and stop by afterward to see what was discovered.
431762 -
431763 - [...below called Future Ford back and changed meeting from
431764 - Wednesday, to Thursday 120216. ref SDS 0 F48G
431765 -
431766 -
431767 -
431769 - ..
4318 -
4319 -
4320 - 1103
4321 -
432101 - Called and talked to Less in Service Department.
432102 -
432103 - Explained work plan discussed with Jamie to bring the car in tomorrow
432104 - for repair of prior service, per above. ref SDS 0 Z17I
432106 - ..
432107 - Less will change the meeting scheduled for tomorrow to Thursday.
432108 -
432110 - ..
4322 -
4323 -
4324 - 1133
4325 -
432501 -
432502 -
432503 -
432504 -
432505 -
432506 -
432507 -
4326 -
Distribution. . . . See "CONTACTS"