CONTACTS
SUBJECTS
Sprint Cell Phone Fail Broke Shop Purchase Samsung Android Cell Phon
1503 -
1503 - ..
1504 - Summary/Objective
1505 -
150501 - Follow up ref SDS 5 0000. ref SDS 3 0000.
150502 -
150503 -
150504 -
150506 - ..
1506 -
1507 -
1508 - Progress
1509 -
150901 - Kathy came for a visit.
150902 -
150903 - Drove to Concord Mall.
150905 - ..
150906 - Visited AT&T store on 2nd floor, and talked to Sixto (manager).
150907 -
150908 -
150910 - ..
1510 -
1511 -
1512 - 1326
1513 -
151301 - Visited Hector, Albert, and Elena at the AT&T kiosk in the isle on
151302 - the 1st floor.
151304 - ..
151305 - Received the order placed on 110910 1352. ref SDS 5 9L5F
151306 -
151307 - [On 111003 1007 AT&T exchanged accessories for Samsung
151308 - Infuse cell phone that was returned to AT&T and provided
151309 - accessories for the new HTC cell phone. ref SDS 6 4W5G
151310 -
151311 - [On 111027 1248 HTC Freestyle cell phone replaced by AT&T
151312 - Warranty Center in Walnut Creek to correct product defects.
151313 - ref SDS 8 KV5H
151315 - ..
151316 - Hector said he the phone was received later in the day on Saturday.
151317 - He has tried to call at least 10 times and notify the phone is
151318 - available.
151320 - ..
151321 - Turned out he was calling the new cell phone number, which the
151322 - customer had not received, rather than calling the customer's
151323 - landline.
151324 -
151325 -
151327 - ..
151328 - Manual Online for HTC Freestyle Cell Phone
151329 -
151330 - Hector advised there is a manual for AT&T HTC Freestyle cell phone on
151331 - the Internet at...
151332 -
151333 - http://member.america.htc.com/download/Web_materials/Manual/HTC_Freestyle/20110126_Freestyle_ATT_English_UM.pdf
151334 -
151336 - ..
151337 - We walked to Verizon station further down the same isle.
151339 - ..
151340 - Kathy had several questions about buying a new model of iphone, which
151341 - she is planning next month.
151343 - ..
151344 - While Kathy talked to the Verizon people, walked back to the AT&T
151345 - store in the same isle.
151347 - ..
151348 - Asked Hector about the $50 rebate process?
151350 - ..
151351 - Hector said he forgot to prepare the form.
151353 - ..
151354 - Elena helped Hector with the procedure to prepare the form.
151356 - ..
151357 - Hector used a razor to cut the bar code on the product package.
151358 - This was clipped at AT&T form...
151359 -
151360 - Great rebates from AT&T
151362 - ..
151363 - Hector had trouble filling out the form.
151365 - ..
151366 - Elena completed the form.
151368 - ..
151369 - Hector said that sometime after 30 days return period, AT&T will send
151370 - a letter with a return envelope for submitting the rebate request.
151371 -
151372 - [On 111018 1426 Hector clarified instructions for $50
151373 - rebate - customer does not receive a letter from AT&T, but
151374 - simply mails $50 rebate form prepared today 30 days after
151375 - the date of purchase. ref SDS 7 6R9N
151377 - ..
151378 - [On 111027 1248 mailed $50 rebate form to AT&T.
151379 - ref SDS 8 QJ8Y
151381 - ..
151382 - [On 111205 0825 called AT&T on status payment $50 rebate;
151383 - received rebate transaction number 8668528617; AT&T expects
151384 - to submit payment in 6 weeks OA 120115. ref SDS 9 4P8J
151385 -
151386 -
151388 - ..
1514 -
1515 -
1516 - 1607
1517 -
151701 - At home, suddenly discovered that the new AT&T HTC Freestyle phone
151702 - was not working. There was no evidence of power.
151703 -
151704 - [On 111003 1007 continuing problem with AT&T Freestyle cell
151705 - phone; Hector changed the battery and this seemed to fix
151706 - the problem. ref SDS 6 ST6M
151708 - ..
151709 - [On 111018 1426 continuing problems with cell phone, AT&T
151710 - recommended filing for warranty replacement. ref SDS 7 IG8I
151712 - ..
151713 - [On 111027 1248 HTC Freestyle cell phone replaced by AT&T
151714 - Warranty Center in Walnut Creek to correct product defects.
151715 - ref SDS 8 KV5H
151717 - ..
151718 - Thought the battery might need to be charged. Connected the
151719 - electrical cable to charge the battery, which should have provided
151720 - power for the phone to work. However, the phone showed no evidence of
151721 - power, similar to Millie's cell phone last Monday, reported on 110906
151722 - 0723. ref SDS 2 LW5H
151724 - ..
151725 - Kathy worked on the phone, but could not get it to work.
151727 - ..
151728 - We checked the online manual, cited by Hector earlier today, per
151729 - above. ref SDS 0 NF5K
151731 - ..
151732 - There is nothing evident on fixing a system failure.
151733 -
151734 -
151735 -
151737 - ..
1518 -
1519 -
1520 - 1833
1521 -
152101 - Called AT&T at Sunvalley Mall.
152102 -
152103 - 925 687 9679
152105 - ..
152106 - Hector answered.
152108 - ..
152109 - Explained the problem.
152111 - ..
152112 - Hector said to the bring phone to the sales station. He is leaving
152113 - for the day, but Elena will be at the store to fix the phone.
152114 -
152116 - ..
1522 -
1523 -
1524 - 2013
1525 -
152501 - Drove to mall and visited AT&T store in the isle on 1st floor.
152502 -
152503 - Elena had left for the day. Talked to Morgan.
152505 - ..
152506 - Morgan opened the back of the phone to access the battery, using
152507 - instructions in the online battery, per above. ref SDS 0 NF5K
152509 - ..
152510 - Discovered the battery was not fully inserted into the phone.
152511 -
152512 - [On 111018 1426 continuing problems with cell phone, AT&T
152513 - recommended filing for warranty replacement. ref SDS 7 IG8I
152514 -
152515 - [On 111027 1248 HTC Freestyle cell phone replaced by AT&T
152516 - Warranty Center in Walnut Creek to correct product defects.
152517 - ref SDS 8 KV5H
152519 - ..
152520 - After fixing the problem, the phone now seems to work correctly.
152522 - ..
152523 - System operations...
152524 -
152525 - 1. Power cable.
152526 -
152527 - The connection to the phone has unique marking with
152528 - parallel serrated lines in the metal mini-usb connection.
152530 - ..
152531 - 2. Opening the phone to service the battery.
152532 -
152533 - Removing and restoring the battery boots or resets the
152534 - phone.
152535 -
152536 - a. Turn the phone so the back is face up.
152537 -
152538 - Place thumbs on either side and push firmly up. The
152539 - cap should slide smoothly off the top of the phone.
152541 - ..
152542 - b. There is a small and thin plastic piece on a hinge.
152543 - Using a fingernail, gently pull it forward from the
152544 - left side, so the plastic pice swings up to access the
152545 - battery.
152547 - ..
152548 - c. There is a small read vertical pin on the right side of
152549 - the battery. This pin has a small gap at the top. Use
152550 - a fingernail to pull this red pin to pull the batter
152551 - from the phone. The red pin only pulls out part way,
152552 - and does not come out of the phone. The batter will
152553 - release from the phone and can then be gripped with
152554 - fingers to completely remove from the phone.
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152556 -
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152558 -
1526 -